Great deals and rewards program! Would still love to see the VIP discounts for preorders though, they were fantastic! Release dates on figures are a little slow from actual release but I also unde... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
As always, preordered figures, no matter where you get them from, are rarely on time. However once they were received I got them the next day of shipping which I definitely was not expecting as using... Toon meer
Bedrijf heeft geantwoord
I'd had an excellent experience with them, until they've just now closed up shop and disappeared with $300 worth of outstanding orders I'd paid for. Their website and social media have all been del... Toon meer
DX Collectables is awesome and with there frequent sales they are my go to for all collectables. Shipping is fast and safe and customer service is prompt and helpful. I recommend you guys to all my f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DX Collectables is a retailer of pop culture Figures, Statues, Board Games, Trading Card Games and Video Games. We're partnered with Australia and New Zealand's largest suppliers of pop culture collectables and games, allowing us to provide collectors with the highest quality and most sought-after items for their collections. We're lovers of all things fantasy and sci-fi which means we're also big collectors ourselves!
Contactgegevens
37/401 Pacific Highway, 2064, Artarmon NSW, Australië
- customerservice@dxcollectables.com.au
- dxcollectables.com.au
4,0
Goed
198 reviews
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Website is easy to use
Website is easy to use, flexible payment options. Customer service is great! Highly recommend
27 november 2023
Antwoord van DX Collectables
Hi there, thanks for the positive review!
Great service
Great service. Prices are reasonable compared with other competitors in the market.
27 november 2023
Antwoord van DX Collectables
Hi there, thanks for taking the time to write a positive review.
Leon Kennedy fig
My package was delivered with care and had no damage.
Love the product! Happy to have Leon home :)
27 november 2023
Antwoord van DX Collectables
Hi Mel, thanks for the positive review!
Delivered fast and packaged well
Delivered fast and packaged well, good company with good comm
27 november 2023
Antwoord van DX Collectables
Hi there, thank you for the positive review!
Antwoord van DX Collectables
Hi Jessica, thanks for taking the time to write a review!
Didn’t cancel when asked
I asked for a cancellation before the items went out in post. They didn’t cancel they made me request again, after knowingly asking me if I still wanted to cancel the evening before shipping. It was too late. Although I had the majority of my money refunded they still charged me for the post. Which NEVER should have occurred. That was on them. They should have fully refunded. I didn’t beat around the bush in my request. I will never make another order again, and if I could give zero stars I would. I am not usually a “Karen” but this was not ok.
:reply
You can try and say what you want but you know I asked for a cancellation before the post went out. And for some reason you still felt the need to ask if I wanted a cancellation the night before shipping…knowing I’d get the charge. That’s on you not me. Not good business sense if you ask me. And I would not make my potential clientele pay it if the shoe were in the other foot. Because if the shoe were in the other foot I’d have cancelled the darn order when asked instead of asking if the person was sure. Good lord. Yes…I was sure.
4 november 2023
Antwoord van DX Collectables
Hi Michelle, I'm sorry you're not happy with the outcome. Your order was dispatched before we saw your email requesting to cancel and we immediately requested a return to sender. Fortunately, Australia Post was able to get it back to us and we were able to fully refund your order, including shipping minus the return to sender fee. Unfortunately, in this example, we're not able to provide a free return as we responded to your email within 1 business day. Apologies again for the disappointing outcome.
Flexible payment plan and delivered on…
Flexible payment plan and delivered on time with no hiccups. Totally recommend shopping with these guys!
2 november 2023
Antwoord van DX Collectables
Hi there, thanks for your positive review!
Great service and pricing!
3 november 2023
Antwoord van DX Collectables
Hi Delilah, thank you for writing a review!
Great deals and rewards program!
Great deals and rewards program!
Would still love to see the VIP discounts for preorders though, they were fantastic!
Release dates on figures are a little slow from actual release but I also understand that collectable stores also get later batches to bring the prices down. But with the amazing deals I don't mind waiting.
All of my experiences have been great and I'm glad I've shopped with DX Collectables from the beginning.
Hopefully awesome VIP discounts on preorders with the upcoming Black Friday and Cyber Monday 😁
2 november 2023
Antwoord van DX Collectables
Hi Jess, thank you for the really wonderful review! Your patience is much appreciated.
Antwoord van DX Collectables
Hi there, thanks for your honest feedback. I can see it's taken a week for your order to be delivered to Canada. The estimate provided was 5-12 business days. Please let us know if we can assist with anything else.
5 star is their standard.
Great communication for items going for sell. They package outstanding. I’m in the USA and my packages from local vendors are smashed and DX show up great. One more reason to visit Australia. Keep up the great work and Thank You.
6 november 2023
Antwoord van DX Collectables
Hi there, thank you for the amazing review! Visit us in Australia soon!
Fast delivery
As always, preordered figures, no matter where you get them from, are rarely on time. However once they were received I got them the next day of shipping which I definitely was not expecting as using other sites that process can take weeks. Really happy with my purchase, and would definitely use again.
2 november 2023
Antwoord van DX Collectables
Hi Ashley, thanks for your awesome review! I'm happy your order was delivered safely and quickly.
Antwoord van DX Collectables
Hi Dwayne, thanks for your positive review!
Product 5 stars, delivery extremely slow
Delivery took several months to ship out with no updates despite planned release date being 31st of August, but when it did arrive it was in perfect condition with no issues
30 oktober 2023
Antwoord van DX Collectables
Hi there, I'm sorry for the delay in receiving your pre-order from the manufacturer. Thank you for the fair review.
Great range great prices great deals
26 oktober 2023
Antwoord van DX Collectables
Hi Robert, thanks for writing a positive review!
Antwoord van DX Collectables
Hi Thomas, thanks for the awesome feedback! It's much appreciated.
Amazing service as always!
Will always rave to everyone about DX collectibles, such good prices with fast shipping!
16 oktober 2023
Antwoord van DX Collectables
Hi David, that's an awesome review! Thank you!
Great deal and very easy to communicate…
Great deal and very easy to communicate with Nathan. Recommend to all others.
11 oktober 2023
Antwoord van DX Collectables
Hi Jay, thanks for the positive review!
Antwoord van DX Collectables
Hi David, thanks again!
Great seller
Great seller! Easy to navigate website and great prices on their figures, games and trading cards
29 september 2023
Antwoord van DX Collectables
Hi there, thanks so much for the positive review!
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