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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I bought Easy Flex help deal with arthritis. The label on the jar is so small I've had to get a magnifying glass to read the instructions . But there is plenty of room on the label to make them a go... Toon meer

Beoordeeld met 1 van de 5 sterren

As a person with age related prostate problems I ordered pills, on the basis I need to try something firstly the video conned me out of more money not a discount as portrayed but a deceitful extra pur... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Took easiflex for over 6 months as instructed, had no effect on any of my aching joints, Do not fall fora the advert as I did a waste of money. I have been Offered support from customer support i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I use Easy Slim for post gall bladder surgery bile excess I experience on eating a fatty meal eg cheese. It makes life a lot more bearable for me. I havent used it four tabs a day for the slimming reg... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vitamine- en supplementenwinkel

Geschreven door het bedrijf

e-health labs is a company specialised in natural health solutions. We provide health information and various unique supplements that we are proud to market. Product manufacturing We have strict standards for quality and purity of the products manufactured in our GMP-certified facilities Improving lives Our products are used by hundreds of thousands of satisfied customers.


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

64 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 2 van de 5 sterren

Very good supplement but very deceiving advertising.

I placed an initial order of 12 bottles of Easy Prostate at a special offer price which far exceeded the £135 import duty limit and no duty or VAT charge was made on my order.
However, my follow-up order of £189 was subject to an import duty charge of £25 and VAT of £37 plus a £8 Post Office handling charge.
Why is no mention made of the fact that the goods are imported and will be subject to Import Duty and VAT in the website; surely this must contravene advertising law?

11 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Same as previous reviewer

Same as previous reviewer - they dont mention anything about the customs duty you have to pay when goods come into the country so their advertising is misleading, contrary to advertising standards, the company cannot be trusted - be very very careful as the price you are quoted is not the price you pay and these items are not cheap

8 september 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Beware customs duty

Beware customs duty: I wrote a review on Thursday 30th August - but there is no sign of it. Can the company delete a review? I was unhappy about a huge customs duty bill. £102 on top of my order which was increased at the companie’s suggestion as a “ one time offer” of 3 extra bottles of Easy Flex for £88 ( on top of my regular order for 3 bottles costing £188). There was absolutely no mention of the possibility of any customs duty to be paid.
I am waiting for a full refund as I declined receipts of the parcel.
I sincerely hope that my refund is processed within the 21 days promised. I shall post again to confirm what happens…..
Update 22.9.23
The full refund was processed which was great. It took a few weeks, but I got it. Sadly I won’t be reordering though as the duty - if applied- is prohibitive.

24 augustus 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Juliet,

Thank you very much for your review.

We have not received or seen a previous review from you, so it definitely has not been deleted.

We are very sorry to hear you were charged a customs fee but as mentioned previously this is unfortunately out of our control as this charge does not come from our company but from the UK customs and border control.

We processed an advanced full refund for your order on the 14th September even though we are still waiting for your package to be returned to our facility.

We hope that you will continue to order with us in the future.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 1 van de 5 sterren

TOTAL WASTE OF MONEY

I'd give no stars if that was an option. Very expensive but having tried cheaper things and not working I thought I'd give it a go as really suffering with pain and difficulty walking which is my life. Received email to say they'd been delivered but didn't receive them. Contacted customer services and couldn't tell me where they'd be delivered to. Several weeks later turned up at neighbours house but no one had informed me, they were waiting for me to collect. Eventually started taking them and after a few weeks still no difference. Was told to keep taking them as can take a while. Contacted customer services again and was told couldn't use the money back guarantee as over the time frame which was never highlighted when I purchased them or contacted them the several times I had to. Useless product, very expensive and appealing customer service. DON'T WASTE YOUR MONEY!!

31 augustus 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello,

Thank you very much for your review.


We are very sorry to hear it took some time for you to receive your order. We always advise our customers to try the product for as long as possible because the time to start seeing results can vary a lot from person to person. Regarding the 90 day money back guarantee, this is stated in our terms and conditions on our website and also notes that the 90 days starts from the date that you order.

We are sorry you have not had a good experience with us.
Thank you in advance to contact our customer services team to provide more information regarding this topic.

Have a lovely day.

Beoordeeld met 5 van de 5 sterren

I use Easy Slim for post gall bladder…

I use Easy Slim for post gall bladder surgery bile excess I experience on eating a fatty meal eg cheese. It makes life a lot more bearable for me. I havent used it four tabs a day for the slimming regime as that would be expensive. I havent had the customs charge problem yet, which would put me off buying.

3 augustus 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Erika,

Thank you very much for your review.

The positive review is highly appreciated and we love to hear that the product has been of great use for you.

We hope that you will continue to order with us in the future.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 4 van de 5 sterren

Beware custom charges

The product Easy-flex I have used for a year and I believe it has had excellent results for my arthritic knee.
However on a recent order for a further 3 bottles of tabs I received an invoice from Royal Mail for £71.67 customs charge. The package would not be delivered until paid!

27 juli 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Binkie,

Thank you very much for your review.

The positive review is highly appreciated and we love to hear that the product has been of great use for you.

Regarding the customs fees, we are aware of some potential customs charges so we split all orders over a certain amount to avoid our customers been charged these fees. However sometimes there does seem to be random charges and this is out of our control unfortunately. If this does happen and out customers do not wish to pay this charge, which we would understand, they may refuse the package and it will be sent back to us. Once received, we can issue a refund accordingly. Your feedback has been heard and we will work to improve this so that our loyal customers like yourself will continue to order with us in the future.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 1 van de 5 sterren

Unfortunately there's not a 1/2 star…

Unfortunately there's not a 1/2 star rating.
I've been taking e-Health Labs "Easy Fungus" supplements now for 3 months, exactly as per instruction, and they are absolute rubbish, and have made zero difference to my toenails! The (apparent) Doctor said I would see results in 2 weeks....nothing, and certainly after 3 months, yet nothing. I feel stupid for wasting so much money on this product. I wrote a complaint to e-healthLabs, only to be advised yet again how great the product was and I should give it more time (of course involving buying more of the same crap product). Save your money, have an M&M each day instead, you'll get the same results!

22 juli 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Gary

We are sorry you did not have the desired effect you were hoping for with Easy Fungus.

Bear in mind that the results can vary from person to person depending on height, weight, diet and of course metabolism. And therefore we would be able to offer you a reduced price if you were wanting to try the product for longer if you wish.

Thank you in advance to contact our customer services team to provide more information regarding this topic.

Have a lovely day.

Beoordeeld met 1 van de 5 sterren

Easy fungus disappointment

I ordered Easy fungus from this company and it gave my husband mouth ulcers each time he tried to use it. I have persistently tried to contact them via email and phone since to arrange return of un used bottles and refund to no avail.

27 april 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Lesley,

Thank you for your review.

We replied to your most recent email this morning stating that you are now outside of the 90 day money back guarantee. We first sent you the return information on the 26th April while you were still in side the guarantee.
Please get in contact with us or reply to our most recent email from this morning to discuss further.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 4 van de 5 sterren

Positive experence so far.

I am an Industrial Chemist so was able to understand many of the arguments for the ingredients in the Easy Prostate formula. They make sense in terms of herbal knowledge available in the public domain.
A quick survey of other potential remedies to combat the causes and symptoms of enlarged prostate showed that they use a more comprehensive mix than others on the market, so I gave the product a try.
I have to say that it took about a month to make a significant difference to my symptoms but I expected that from their videos and web site. I must also emphasise that I discussed the issue with my GP and had tests done to ensure as far as possible that cancer was not indicated. I continue to take the preparation and so far the symptoms are under control but have not completely disappeared. I count this as a success when compared to my condition when I first started taking it about a year ago.

26 juni 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello David,

Thank you very much for your review.
We are glad you had a good experience with us.

The positive review is highly appreciated and we love to hear that the product has been of great use for you.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 4 van de 5 sterren

Easy fungus product review

I was very impressed with the level of customer service and support and it was easy to order the product easy fungus. I am very happy with the product and overall experience. Thank you.

8 juni 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Joe,

Thank you for taking the time to leave a review
We are glad you had a good experience with us and with easy fungus

We thank you again for your custom and hope to hear positive feedback from you very soon.

Feel free to get in touch with our customer support to avail many deals, promotions, tips and tricks for our wonderful returning customers

We wish you all the very best.
e-healthlabs Customer Service Team

Beoordeeld met 5 van de 5 sterren

It works ! immediately.

The easy digest worked immediately.. no more pain or heart burn

30 mei 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Ruby,

Thank you very much for your review.
We are glad you had a good experience with us and with easy digest.

We thank you again for your custom and hope to hear positive feedback from you very soon.

We wish you all the very best.
e-healthlabs Customer Service Team

Beoordeeld met 5 van de 5 sterren

EASY DIGEST

i'm writing this review with regards to easy digest which is not my fourth order of same. (4th)
i have found it to do exactly what it says, and easy on the stomach as well.

Paul .

25 mei 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Paul,

Thank you so much for your review.
We are glad you had a good experience with us.

We appreciate the positive feedback on the product and we are thrilled that easy digest pleases you.

It is always a pleasure to help you with your orders.

We wish you the very best.
e-healthlabs Customer Service Team

Beoordeeld met 5 van de 5 sterren

The product (a pain relieving capsule)…

The product Easy Flex (a pain relieving capsule) does exactly as it promised
The pelvic girdle pain that I have suffered from for many years is greatly alleviated such that I can now bend to pick up things from the floor.
A marginal point is that the first bottle took 10 days to arrive - the back end of the anticipated time
Also a re-order took a similar time which meant that I was without for a few days

10 mei 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Violet,

Thank you very much for your review.
We are glad you had a good experience with us.

The positive review is highly appreciated and we love to hear that the product has been of great use for you.

Your feedback about the delivery has been heard and we will work to improve this so that our loyal customers like yourself can enjoy the product sooner after ordering.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 5 van de 5 sterren

This product is beyond amzing

This product is beyond amzing. I could not go up 6 stairs without been in pain, now i can go up a full flight of stairs no problem. Also it did make my hair stronger and generally better condition. In all this product is definately worth buying.

8 juni 2022
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Frances,

Thank you very much for your review.
We are glad you had a good experience with us.

We are delighted that you're benefiting greatly from easy flex.
Having your condition improve is our number one priority.

Spreading positive feedback is always welcome and we are glad you did so today.
We will make sure that more promotions are available for you and our loyal customers as we hear your feedback.

We hope to hear from you again soon.
All the best,

e-Health Labs - Customer Service Team.

Beoordeeld met 5 van de 5 sterren

Great for pain caused by Gerd

I’m writing this review now because I want people to know that this easy digest product really helps me. I suffer from Gerd and I have food intolerances too and these capsules really are a Godsend . I’m from Ireland and I have no connection with this company whatsoever apart from buying the product . The only problem is the price. They are so expensive so I only use them when I get a flare up. Thank you Easy Digest . I still have some capsules left but when they’re gone, I will definitely buy again.

30 juli 2022
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Olivia,
Thank you for your review.

We would like to thank you once again for your custom, we appreciate the positive message you are spreading about our company and products.

We are glad that you are benefiting greatly from Easy digest.

We heard your feedback about the price, we will make sure that more promotions are available for you and our loyal customers.

We wish you the very best.
e-healthlabs Customer Service Team.

Beoordeeld met 1 van de 5 sterren

I purchased three tubs of Easy Slim on…

I purchased three tubs of Easy Slim on the 13th December and after the first month nothing was happening, so I telephoned the company about it and they suggested I try another month and if they still didn't work send the two tubs I had left( one full and one empty- I had unknowingly thrown away one tub, so they told me that I wouldn't be getting a refund for that, see the terms and conditions! I asked for an address label as directed and duly posted them back first class post, with all of the relevant customs declaration completed on the 27th February and obtained a Certificate of Posting and was told it would be with the company in 3 to 5 days. I spoke to a man, I think called Toby and told him exactly what I done and he said there should not be any problem as there was two weeks before their apparent deadline. After five days had elapsed, I started to telephone and e-mail and was always told that nothing had arrived. After much chasing, I had an e-mail on the 21st March saying that my package had arrived, but it was past their refund date so they would not be refunding me anything. I feel utterly disgusted at how I have been treated as I did everything by the book and in good faith. Before I ordered this product in December,I foolishly failed to read other reviews which appear to be along the same lines, I would certainly recommend others to do so.

21 maart 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Steve,

Thank you for your review.

We are sorry that your 90 day money back Guarantee had expired upon the arrival of your package

As stated to you over the phone and by email, we do not control how long the delivery back to us takes, we have repeatedly asked for your tracking number as proof to see that the order did arrive late but you refused to do so.

That being said, we are deeply sorry you did not have the desired effect you were hoping for with our product.

If you require further information. Thank you to contact our customer service team.

We wish you the very best in your future endeavors.
e-Health Labs - Customer Service Team.

Beoordeeld met 1 van de 5 sterren

Unethical and dishonest organisation

Terrible experience. Original order interrupted, Received link asking me to resume, which I did. Confirmation came but wrong product. Challenged immediately. They said already dispatched (clearly a lie). Sent back but they wouldn't accept. Complete waste of money. These people are fundamentally dishonest.

Follow-up. They called me to dispute the facts. Very offensive and rude. Firstly said they hadn't received and then acknowledged they may have refused receipt. Said I should have waited for their forms. Confirmed I had sent to correct address. Asked why they didn't send forms at once. Just repeated themselves. Whole tone aggressive and insulting. Said I'd post this. They said they would dispute and get it taken down!

Their response is disengenuous. They acknowledged that they refused receipt in tel call. They said I should have waited for forms but that was first I'd heard of forms despite email correspondence. Their tone was aggressive. I explained whole thing to them. They don't listen and said so many poor reviews was small sample.

15 maart 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Keith,

Thank you for your review.

As stated in our reply by email your first order was rightfully as you mentioned for easy prostate but it was ultimately declined.
The second purchase you have made was for easy flex and was automatically process and dispatched (we have sent you the proof via email)

We would also like to add that we replied to your email with a full explanation.

You have then sent the items back without asking us for any return information. Therefore we have no clue where you have sent the package back.

You have given us "proof" of a signature in order to notify us that it was delivered to our facility.
The proof was a picture of 4 letters written in a word document.

We have tried to contact you, and you have refused to give us any tracking number, actual proof of delivery as you stated we were not telling the truth.

We are still willing to refund you for the order or exchange it for the correct product but we will need the information we have requested weeks ago via email.

You are more than welcome to get in contact with our customer service in order to have this sorted as we do wish to help you find a solution to this issue.

Our customer service team would be delighted to provide you with any information and further help if you need regarding this case.

Again thank you for your time and consideration.
e-Health Labs - Customer Service Team.

Beoordeeld met 1 van de 5 sterren

No effect on knees, lumbar or shoulder.

Took easiflex for over 6 months as instructed, had no effect on any of my aching joints,
Do not fall fora the advert as I did a waste of money.

I have been Offered support from customer support in the form of another bottle since I already have several unused bottles because I didn’t work I have declined there’s nothing further they can help with.
I’m afraid my original comments still stand at the 17 March 2023

6 maart 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hello Jacqueline,

We are sorry you did not have the desired effect you were hoping for with easy flex.

Bear in mind than the results can vary from person to person depending on height, weight, diet and of course metabolism. And therefore we would be able to do a good will gesture to try to satisfy you again

Thank you in advance to contact our customer services team to provide more information regarding this topic.

Have a lovely day.

Beoordeeld met 1 van de 5 sterren

Rip OFF or what

Firstly I wouldn't even give them1star but a minus had to plus or wouldn't have been able to write anything.
I would advise anyone to stay away from this company and their products. Why you might say? Well as far as their 90 DAY GUARANTEE is concerned here are some facts. I ordered their Easy Flex Product on the 1st of December 2022 and received them on the 6th January 2023 that was 37 DAYS LATER. Firstly, it took them 6 days to get them to their courier and a further 31 days for their courier to deliver them to me from France to Aberdeen in Scotland unacceptable in any one’s language but not their’s it seems as it’s part of the GUARANTEE but not written in black and white only 90 DAYS from date of sale and it doesn’t matter how long it takes to reach the buyer it seems as they take no responsibility. No I don’t live on the moon as you see and believe it or not these 37 DAYS are part of the 90 DAY GUARANTEE? And according to them my responsibility as per there conditions of sale but nowhere does it say the buyer is responsible for the unreasonable time taken for delivery. I contacted them several times after purchase and before receiving the items and they informed me it could take 2 – 3 weeks for delivery due to their courier Royal Mail but then it took them 6 days to get them there in the first place but then again that is down to me so they say. From Thursday 1st to Tuesday 6th. December. If delivery had taken 2- 3 weeks it could be a bit acceptable due to that time of year but 37 DAYS and they are not only making it my responsibility but blaming Royal Mail their courier but they knew who they were using and their problems not me and could have used another courier instead especially in the 6 DAYS it took to get the items to the courier in the first place. Using a different courier the product could have been delivered in a reasonable time. I then find out after using the item that for best results they need to be taken for up to 8 weeks that’s 56 +37 = 93 DAYS and 3 DAYS beyond their guarantee. After 48 +37 DAYS = 85 DAYS I feel this product is not doing anything for me and decide to return them in the order to receive a refund. I send them off to the address they supplied me. Then there is another problem as the courier I used cannot contact then through the address given to check for the return and import them back into FRANCE, yes that’s where they come from and need to be returned to. I supply the courier with some further information I find on their web site and emails. So further delays which means they will not receive them until after their cut off day 1st March 2023 for a refund of their original date of sale Ist December plus 90 DAYS of which the first 37 they were not in my hands. The return of the product to them took less than 12 days and was 6 days after their cut off date so I will not receive any refund. On top of all this these items are not a cheap product. On top of all this these items are not a cheap product. I am sure there is something out there that is much more reasonable priced that will work and be delivered in far less time than 37 days. If not I am sure for poor delivery I would be offered a refund,or a reduction in price at or before the time of delivery or at least the 90 DAY Guarantee extended by a few weeks since it took them 7 weeks to get from France to Aberdeen. But then after them calling me on the phone and talking to them it is very clear what type of company they are and their roots. So you have been warned they are rip off merchants.
Since I first wrote this I have made an edit as e-healthlabs have tried to get this flagged and obviously removed because they said this is not based on a genuine experience, but I have sent Trustpilot all the facts and figures through emails sent back and forth with e-healthlabs and copies of courier delivery time lines to prove it all correct. Mind you when I spoke to them on the phone they did say then they would remove anything I wrote and put on their website as a review and I told them there were more websites out there than theirs. Says more about the company.

3 februari 2023
Beoordeeld met 5 van de 5 sterren

ich nehme das Produkt Deutsche Neuro…

ich nehme das Produkt Deutsche Neuro Plus jetzt seit etwa 3 Wochen und ich kann sagen das ich Nachts wegen meines RLS Symdroms deutlich weniger Probleme habe
und hoffe das dies in weiterer Zukunft noch besser wird, ich werde Sie weiterhin über die Wirkung informieren.

24 februari 2023
Review zonder uitnodiging
Logo e-healthLabs

Antwoord van e-healthLabs

Hallo Karl-Heinz Diel,

Vielen dank für Ihre Bewertung.
Es freut uns sehr zu hören, dass das Produkt für Sie funktioniert.

Wir freuen uns darauf, auch in Zukunft von Ihnen zu hören und danken Ihnen für Ihre Treue.

e-healthlabs Customer Service Team

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