E Reviews 2.204

Excellent customer service worth 10 starts!
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Thank you Abdul who offers the best customer service to us - so patient, so kind and so understanding to listen to and resolve my confusion.
I am very grateful for Abdul's kindness.
Thank you and thank you again!!!
⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Mum has great service from the company no complaints

This is ridiculous I top up £50 on my gas in the morning November 1 , 2025 and today is the 3rd of November and it’s down to £19 already I’m not even home and it’s not like the heat is running right through

I was forced to have E gas and electricity due to previous tenant, first was contact centre, I could not understand the call operator.
Second was tariffs, tariff prices not explained and the amount of details needed personal and data based including meter readings and tenancy contract was excessive.
Third was attitude, once I explained that I was planning to leave and join British gas, the operators attitude changed
My flat is a studio flat, 1 bedroom/lounge, 1 very small bathroom, 1 kitchen and hall.
4 radiators.
At the time of this review I have been in this flat for 17 days and it has cost me £60, at this rate it would cost me £120 a month this is to much for a studio flat. I am on a prepay meter and on Sunday afternoon around 2pm my gas ran out, there was nowhere open to top up so I had to do without gas, I work and was not able to top up on Monday as I finished work at 5pm so again I had to do without gas for a second day.
I have now joined British gas which it is costing me £45 a month for my gas.
E gas and electricity is not a company that anyone should join and someone should investigate this company's integrity and pricing system.

Recently joined E, managed to get smart meters installed easily. Such a difference being able to top up from the comfort of my own home.

Had my smart meters installed last week. Not walking to the shop in the cold and rain to top up is definitely a bonus!
Should have done it earlier

Been with E for years whenever I have had any issues always got straight through on the phones to polite friendly people.
Love the app most convenient way to top up and keeps me updated with my balances. Definitely recommend them

Topping up is easy But that's if the site is running and when it is takes days to update by that time it does the credit has gone down so much, my connection with meters non existent. I pitty people who's meter is so low down to manually put the code in cause the app isnt working.
Very poor

I receive both gas and electricity from E and I am very happy with everything.
The app is great and has all the info you could possibly want. Very impressive.
The fact that there are no charges when there is no usage is incredible.
Thank you.

The best customer service each time I phone or I have a problem , E.ORG keep me informed of new prices
really happy with this company

Had an issue with the customer service rep when I called up so I made a 1 star review explaining the issue , next day I had a call from Karl about the issue i raised , he was very helpful in resolving the issue . I have been a customer for 8 years and I have only ever had 2 issues with their customer service and both times I have had a call back the next day to resolve the problem.
Thank you for your service

Left utilita after 3 or 4 years newer price under government price cap 👍

To whom this must report to, I was very happy with the customer service, kindness, patience, understanding of such a polite gentleman Jibran. He allowed me to feel at ease when explaining my current situation of circumstances.

Excellent service and easy to switch from my previous provider

Ridiculous company. Constantly issues with my top up for the gas meter. Thief's keep stealing my money

Eon for years was monthly now top and liking this way

Easy to top up on the phone with no problem

UK call centre is an absolute bonus x

Worst time of my life ever being with utilita, now using e for top ups and so much better