Eagle Creek Reviews 

I really regret buying from Eagle Creek. If I had seen the reviews here before, I would have never purchased their products. I paid a high price thinking I was investing in durable, high-quality gear, but that is definitely not the case.
After only two uses, the seams started falling apart and the zippers broke open. The overall quality is very poor for this price point. To make things worse, the after-sales customer service is non-existent and provided no real help. I do not recommend this brand at all.

I bought a lock from Eagle Creek because I thought the brand was known for its high quality and durability. However, after contacting customer service, I was told that it is normal for the colour of the markings on the dial to fade with use.

So, am I supposed to not use the lock in order to prevent the markings from fading? That seems rather contradictory for a product that is supposed to be durable and designed for regular use.

The translated response from eagle creek:

The color wear on the dials of your lock is unfortunately a normal sign of wear and tear caused by frequent use, friction, and contact with other surfaces. Since this is due to natural material fatigue and not a manufacturing or material defect, this damage is not covered by our warranty, which only covers manufacturing and material defects.

Ich habe einen Rucksack Trolley von Eagle creek zur Reparatur geschickt, weil Nähte beidseitig neben den Griffen bei meiner Reise gerissen sind. Das ist eine vorprogrammierte Schwachstelle, es gibt keine Verstärkung. Jetzt habe ich den Rucksack Trolley zurückerhalten, dachte erst, das wäre meine notdürftige per Hand gemachte Naht, aber nein, das war eine per Hand einfach "zugezogene"Naht von Eagle creek. Sie ist sehr ungleich ausgeführt worden und einfach nur zugezogen, nicht verstärkt, das heißt es ist vorprogrammiert, dass sie an der Stelle wieder heißt... Schade, ich hatte mir von Eagle Creek etwas anderes versprochen. Das können andere Hersteller besser,habe zum Beispiel schon ein paar mal Jacken bei Schöffel reparieren lassen, das ist aber eine ganz andere Nummer, alles wird super perfekt gemacht, nichts ist nachher mehr zu sehen....

Non existent customer service. I have owned numerous products from Eagle Creek for over a decade. They "used to have good responsive customer service. NO MORE
I have a broken zipper and am awaiting repair instructions (over a month and a half) as per their "No Matter What Warranty" They NEVER answer the phone (tried for two weeks) Their warranty service is a scam to sell their products. I am reporting them to the Attorney Generals office for fraud.
The recording you get is that their hours are "10 am to 2 pm mountain time" However they do not answer their phone during these hours.
BUYER BEWARE.
It is not worth paying the premium for their products as you will not receive even basic customer service from them. It's a shame as this used to be an excellent company.

I purchase an Eagle Creek Gear Warrior XE 2 Wheeled 30" in Sand Dune colour and while it as several positive technical features, the outer fabric used features a dobby weave, which has a more textured surface compared to smooth, coated materials. This material attracts dirt very easily and after a few trips involving flights, mine looks pretty disgusting. Worse still, I can't shift the stains with normal cleaning. Consequently, I'm embarrassed to be seen wheeling around this Eagle Creek luggage! Also, I tried to complain that the material was not fit for purpose, but it was dismissed by the company.

March 30th Edit: The replacement bag has arrived and it exceeds expectations - I have modified my number of stars to reflect the over all experience - post contact
March 25 Edit: I heard back from the company regarding this issue and while my experience with this bag haven’t changed, I am pleased to say I was happy Eagle Creek reached out regarding my experience.

I bought a 65L Eagle Creek Tarmac XE 4- wheel bag. Love their back packs and compression packs so I had very high expectations for my first suitcase. The first trip it was on, it came off the luggage carousel missing a wheel. I contacted them and determined it had to be sent to Mo real to make the repair. This was easy. Sadly, it took 9 months for the repaired bag to be returned. The very next trip a wheel came off again, after very first flight leaving me lugging around a 3-wheeled suitcase for a month long trip. A terrible bag!!! Upon arriving home I contacted Eagle Creek Customer service about my experiences. This was over 3 weeks ago and I have heard nothing back. I will not be purchasing Eagle Creek again - poor quality and worse, poor customer service.

I have been using Eagle Creek luggage now for over 20 years attaracted by the lifetime warranty.
I sent a Bag back with damaged corners, plastic covers had gone hard & split. had the bag for many years but very seldom used.
Repairer doesnt have the corners so my warranty claim rejected by EC as 'fair wear & tear'.
Save your money, by cheaper and jsut replace when it fails.

reported a damage zipper, reported for repair in Nov for Denver site now going on 3 month and still have got instruction on when to sent it in, told to wait. Cant use bag, Looking at other repair site. Dont believe in there warrent.

I ordered EXPANSE 2-WHEEL 30"/105L LUGGAGE × to Poland, arrived within week and a half,
very happy with the purchase
it does look solid, and premium, i'm more happy than with my previous Delsey bag, already had 1 trip with this, it gets dirty very quickly since colour is GOLD, but it doesn't bother me (I expected that to be honest) so if You care about this, take black/blue

only one inconvinicence is that thier website login/register is not working properly, i couldn't login and acess receipt & invoice,

I asked via email, and it arrived after 2 weeks.
so customer service could be a bit better, but i can't say they didn't reply,

usually max 24hours they always did,

I will purchase again for sure!

I bought an Eagle Creek Tour Travel Pack 55l. It wasn’t cheap. I picked it up by the waist strap and it tore where it was attached. There was 13kg of load in the pack - not excessive. I contacted Ultralight Outdoor Gear - the supplier. They contacted their supplier who stated that it must have happened ‘in transit’ and wasn’t their problem. The bag actually has a feature that allows you to zip all external straps within the bag for airline transport so they obviously don’t even know their own product.
Don’t buy one. The after sales service is appalling

Nightmare delivery that takes several weeks. It's so bad I don't think they should be accepting orders from the UK.

If you're from the UK, I really advise that you don't order from eaglecreek.eu and try to order from a UK shop.

If you think the eaglecreek.eu is somehow more trustworthy, I warn you that you might never get your luggage in time for your holiday. It's completely hopeless and the company doesn't provide updates.

The delivery times (13 business days - i.e. 3 weeks) are absolutely unacceptable for what they charge. They should redirect you to a UK store and not take your order and leave you stranded without your luggage just before going on holiday.

Really unhappy. I will never use this company again.

I’ve had this suitcase for around 10 years, and it’s been excellent — durable, reliable, and really well-made. It comes with a lifetime warranty, and when the wheels recently broke, I contacted their European office by email. In less than a week, I received two replacement wheels. Great customer service and a brand that truly stands by its products!

I purchased an Eagle Creek Expanse 105L rolling duffle bag in Burlington Ontario 09\24 for a cool $325 CAD.

On my first trip, two flights in, the wheels started "dragging" as though the bearings were shot. Additionally the tread on the wheels were completely worn!

I was also assured by the vendor that the wheels are user replaceable when I made the purchase.

Well, first trip... here I am in Mexico City... and both wheels are shot. Eagle Creek's toll free numbers for both Canada and US don't work!

All Eagle Creek had to do is design a bag and put inline skate wheels widely available anywhere and they'd last forever. Instead... they overpaid some id!ot to design this sh!t... and I got stuck with the bill!

Buy cheap Chinese luggage and let these North American companies die the death they deserve.

Not sure the lifetime warranty is really what it says and has much value. Wheel worn out after about 15 uses but quite slow to get replacements so I had to replace at my cost as I needed to travel again.

My old bag got one of the wheels damaged during my last trip. I wrote to Eagle Creek, European support, and asked if they could give me some ideas on how to mend it. They asked for some photos in order to assess the damage which they got. I was told that i can't fix it myself, but if I just paid for the transportation and sent the bag to them, they would fix it. This was a week before Christmas. Today I got a parcel from them with my mended bag. That was really fast done considering all the holidays. They had also switched out the other wheel at the same time. I'm really impressed by the service!

Our package has been stuck in a UPS facility for a week and UPS have told me I need to get in touch with Eagle Creek to get it moving. If only I could! I have emailed the Eagle Creek EU support email four times, called Eagle Creek EU twice (answering machine, no reply to my voicemail), and even messaged Eagle Creek's Instagram account. I haven't even received a confirmation anywhere that my queries have been seen, let alone answered. Shockingly poor support from this company - we won't be going near them ever again.

"No Matter What Warranty Issue"
Sent my ORV off for repair and was told it could not be repaired, but "don't worry, you're covered by the warranty"...
In reality you'll get offered a donation towards a new one which I think is not the impression you get about the warranty.
A new ORV is £450 with shipping, Eagle Creek offering a voucher for £250. Also not even in stock.

After using my wheeled duffle bag on a trip ,the wheels disintegrated. Spent the trip carrying my luggage. Returning home sent email and claim to Eagle creek. Thinking I would have no trouble after their much lauded warranty .I own three bags. Silly me. After several emails over three months no reply. Very disappointed . So if anyone is thinking of an Eagle Creek bag because of their Warranty think again. Absolutely disgraceful customer service, don't buy one.After posting message Eagle Creek contacted me. They had received no messages from me, they were going to the US. Eagle Creek Australia have sorted out the problem. Are posting out replacement parts. Me faith in the product has been restored.

I have used my 2 sets twice hand case and the next 2 sizes and have been very dissappoinred with them The first time I lost 1 wheel so paid to replace it from the baggage company . On that trip the lock combination didn't work on one of them so we had to you tube how to unlock . The 2nd time we used them we lost 1 wheel from the
medium and the next size suitcase . My friend also lost one of hers from her large suitcase . These 2 sets were bought as a retirement present and am extremely disappointed with them . I shouldn't have to buy new wheels each time I use them . The only case we havnt had an issue with is the hand luggage suitcases which wheels are a fixed wheel .

I have been super happy with my travelbag for Many years. Bought my bag 10 ish years ago and it has held up for all my travels. Unfortunately some weeks ago one of the wheels where damaged apon arriving home with a flight. Send a request if it was covered by the lifetime guarantee and -yes it was-. Send them my adresse and today I received not one but 2 new wheels. Never had better service 👍 can only say that I am happy with my product and the service the sellers supply.