Bought 50m x 4.5m of Terram T1000 membane and delighted with the product. Unfortunately the delivery company DX managed to lose my order and Aaron at Easy Merchant was extremely helpful in ensuring th... Toon meer
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Lees wat reviewers zeggen
Terram T1000 is first class and whilst I appreciate it being supplied in shorter practical widths, the 1.5m width provided was cut from the centre of a 4.5m roll with varying angled cuts each end (ap... Toon meer
EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... Toon meer
Bedrijf heeft geantwoord
I ordered Terram and managed to have EasyMerchant deliver it to the wrong address...! No problem, as EM found it at the DHL depot and returned it to my correct address. This is my second EM order for... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.
The highest rated online drainage merchant in the UK!
We understand that customer service is the single most important business aspect and our mission is to impress every single customer.
Fast and accurate free shipping for all orders over £120!
Contactgegevens
Unit 2, 18 Bridle Close, Finedon Road Industrial Estate, NN8 4RN, Wellingborough, Verenigd Koninkrijk
- 01371850120
- sales@easymerchant.co.uk
- easymerchant.co.uk
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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No update on delivery and damaged boards
Ordered 24 hollow boards in anthracite, had no update for delivery after 6 days so sent an email for an update, they responded saying should be delivered today.
Once arrived there was 3 or more boards damaged so I asked the delivery driver should I sign to say damaged, he was like I can take them back, unfortunately after a waiting a week for a delivery I can't wait another week for delivery of replacements.
27 mei 2026
Review zonder uitnodiging
Antwoord van EasyMerchant Limited
Hi Frankie.
We received your email a couple of hours ago letting us know of the damages, and as per our response, we have arranged replacements for Monday for you (next working day),
I understand these things can be a little annoying, but all we can do is immediately respond to it and resolve it for you.
It is impossible for us to resolve this any quicker than we have for you, you informed us at 2:07 (2 hours ago) we replied at 2:47 to say replacements will be coming on Monday (the next working day).
As I say, it is very frustrating when things get damaged in transit, but these things do happen and all we can do when it does is immediately put it right for you.
We're on the 5th working day today, you agreed to 6 at the point of sale, the replacements arrive on the 6th working day, within the timeframe agreed.
We warn all about this on the delivery information page that things like this can happen, we explain that all we can do is replace the damaged items for you, and we ask you to not place your order unless you're happy with it.
Fantastic company to deal with
Bought 50m x 4.5m of Terram T1000 membane and delighted with the product. Unfortunately the delivery company DX managed to lose my order and Aaron at Easy Merchant was extremely helpful in ensuring that I received the membrane in time by sending out a new order for next day Saturday delivery and saved the day. Fantastic company to deal with. Highly recommended.
21 mei 2026
Review zonder uitnodiging
Terram T1000 a first class Product, but...
Terram T1000 is first class and whilst I appreciate it being supplied in shorter practical widths, the 1.5m width provided was cut from the centre of a 4.5m roll with varying angled cuts each end (approx 15 and 30mm out of perpendicular). Whilst I understand it's a difficult cut to make, it means that when unrolled there is not a straight edge for borders and effective width is reduced, that's compounded on overlaps. Whilst not that significant, it does provide scope for improvement!
On the plus side delivery was super quick and the transaction was seamless.
29 april 2026
Does what they say on the tin
Easy to order, delivery exceptionally quick. Very happy and will use again.
28 april 2026
Amazing service by Adam
Amazing service. Their supplier had caused a small hiccup but Adam dealt with it calmly and professionally and my original order arrived as promised. Really great service.
17 april 2026
Review zonder uitnodiging
terrible customer service and the…
terrible customer service and the delivery delay affected my timeline
27 maart 2026
Fraudulent company. AVOID
Item was never in stock but failed to mention this. Item was so late that it could not be used for the building work required. When I asked them to cancel the order as it was not needed anymore, I was told it was not possible, then I received an email saying it was with the courier. They went on to say it now can't be cancelled and I would not be allowed a refund and started to say the consumer rights act was to protect them so I could have a refund or send the item back. The item still hasn't arrived as its been further delayed. Waste of money, waste of time and a bunch of cowboys not helping.
30 maart 2026
Antwoord van EasyMerchant Limited
Hi Tom.
I understand that it's frustrating when an order doesn't arrive as quickly as you'd like it to.
However, calling us fraudulent is really unfair.
We received your order on the 31st March, wee then had the long bank holiday Easter weekend, and you contacted us the day the bank holiday ended on the 7th to chase the order.
We then dispatched it on the 7th for you.
Then on the 8th you said you wanted to cancel it for a full refund.
Our website does not allow anyone to purchase any item without clicking to say that they have read and understood our delivery information, which in the first sentence explains that we ask for 6 working days for delivery, and potentially during busy periods like bank holidays, ask people to except potentially longer.
You ordered a custom product from us, which means we have to destroy a product to cut it to your custom size.
This involves two guys carrying the roll out into the yard, unrolling it, cutting it, folding back up, packaging it, organising the paperwork, uploading your delivery details, printing the labels and loading the delivery vehicle and paying to ship it to you.
None of those costs are refundable to us.
As mentioned on the product page, delivery info, cancellations info, T&C's etc, custom sized products are non refundable in accordance with the Consumer Goods Act.
This is because, if everyone made us do all the work, then cancel and refund them in full while we cannot recover out costs, then all businesses like our would be bankrupt very quickly. The law is there to protect us from this very situation.
I appreciate it didn't arrive as quickly as you wanted it to, but it did arrive within the timeframe we ask for and you agreed to. So to leave our small family business that tried our absolute hardest for everyone a 1* review and call us fraudulent is disappointing.
Of course, if the item doesn't arrive or is lost the courier has damaged it, then we'll issue you a full refund and recover our costs from the courier, but we have dispatched your item in time.
Please feel free to just give us a call, where you will find the most helpful friendly team in the entire industry waiting to help you.
Kind regards.
Nathan.
Antwoord van EasyMerchant Limited
Thank you Chris!
Have a great weekend!
From all at EasyMerchant.
I placed my order on the 29/03/26 with…
I placed my order on the 29/03/26 with an estimated delivery time of 1-3 days a week later and I still haven’t received my order.
29 maart 2026
Antwoord van EasyMerchant Limited
Hey Rob.
We do not offer an estimated delivery time of 1-3 days.
As per our delivery information we ask for up to 3 days to dispatch the item and another 3 to deliver it. A total of 6 working days.
To avoid any confusion, we do not allow orders to be placed without a box being manually ticked by you to say that you have read and understood this. It will not allow you to pay otherwise.
It's very unfair to receive a 1* review after being completely honest and doping exactly what we said we would do.
We'd love to advertise a next day delivery service as we would get a lot more orders, but instead we are very honest, even stopping people from being able to order unless they agree to it.
Kind regards.
Nathan.
Quick confirmation and delivery
Quick confirmation and delivery. Correct sizes, uniform cuts and good quality
19 maart 2026
Review zonder uitnodiging
Easy to order
Easy to order. Good communication on delivery and arrived within a short time frame.
4 maart 2026
Delivered on time
Delivered on time. The delivery driver was exceptional. He dropped it exactly where I wanted it, up the sloping drive and behind the gates, some 15 meters from the road, close to where it is getting used. Would recommend.
8 maart 2026
I would highly recommend this company
I would highly recommend this company. I ordered items and I needed some assistance with my order. I was assisted by polite knowledgeable personnel who sorted my issues.
Great service from start to finish.
5 maart 2026
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