Eatclub Reviews 

It's scam. Don't add your cart to this scammers app

Used three times now and had a very good experience. Substantial discounts at good restaurants. The discount includes drinks. It's very discreet as it's all done through the app so no awkward conversations with waitstaff to confirm discounts.

Customer service also excellent when I had a small problem with it once.

I have been using the app for months now, and only once have experienced a glitch. When I emailed them about my complaint, the issue was resolved and my refund given within one day.
This is the only one time I have had a problem. I have already saved hundreds of dollars.

Absolutely fantastic app. I have saved hundreds of dollars eating out. And it encourages you to try different venues.

Be warned it is a scam! I Was told by eat club when I made a complaint due to my card not working when I tapped at the end of the meal, I had been to the wrong restaurant. It was the correct restaurant they were using any excuse not to cover the don’t!

I actually missed applying my voucher for eatclub & paid full price. I wrote to eatclub & their customer service was excellent. Was onto my case & resolved it after verifying proof of purchase & validity of time & date. I got my refund. Very happy with outcome.

Illegitimate fraudsters, we signed up for this app as a business last summer , left last year and in April of this year they are still charging us hundreds of pounds, AVOID.

Actually the app gives legit discount. HOWEVER, if things go wrong i.e problem with discount, payment etc - all I can say best of luck, they don’t reply to your emails.

So, pray that your transactions goes through smoothly.

I was charged twice for some reason and they still haven’t responded to my queries via text or message (been four days)

DO NOT TRUST THIS CLUB
BE AWARE THEY ARE DISPLAYING
ALL FALSE PRICES AND THEY ARE CROOKS

RUN AWAY THEY WILL RIP YOU OFF

I am not happy with the behavior of Aditya singh of Greater Noida sector 1 behind ace city, Eat club outlet. Firstly he kept us wait for long and his staff provided stale food. The Portion was also very less .

I will never recommend this to anyone. The whole team was busy in gossip outside and his one team mate asked me to go out as Aditya is not available.

Literally the worst customer support and service I’ve ever experienced. Zero accountability, no real effort to resolve issues, and they clearly don’t care about customer frustration. You’re just another complaint in a long queue, so don’t waste your time or energy expecting help.

Used without any problens
FOLLOW the guidelines!!!

Not good customer support and I ordered my first order with them and estimated time for delevery iwas 20 30 min but I waited more 2 hrs and no response from eatclub and no refund no cancellation option.

Overall bad experience and do not use this app.. -1* Ratings for this app.

Have been using the app for about 3 months and I’ve saved thousands. Also discovered great new spots I would otherwise have never been to. Paying is discreet - the staff don’t even know you’re using it most of the time. I must admit the takeaway function has been a bit hit and miss. You pay and order in the app and sometimes when you go to collect the restaurant hasn’t checked eat club notifications and only then begins preparing your order. Other than that it’s great though. I’ve saved heaps.

I have had 11 email exchanges providing screenshots of txt messages from eat club and bank account charges to prove that my eat club card was declined then charged, and then charged again. It has been going on for I month and I still have not been refunded. Customer service is terrible, and you cannot get through on their mobile number!

Tried ordering takeout impossible paid full price

Downloaded the app. Signed up. Linked my Apple Pay to the app. Got the discount voucher on the app for a restaurant. Went to eat then pay. Card machine said it was the regular price plus a fee. So, basically £1 more than the regular price. Luckily the machine asked me first. I declined and paid with a normal debit card the normal price minus the app fee. I've deleted the app now.

Horrible experience. Hope it would have been posisble to give negative stars. EatClub qualifies for it. They give you an estimated time of deleivery, dont deleiver it on time., When you call rider, rider says he has multiple deleiveries and can not confirm by when he will deleiver and arrogantly says that if you want to cancel you cancel. You dont have an option but to go out and eat food somewhere else., Customer care is non existent. Whoseever calls refused to accept mistakes and pushes you to accept stale food. Refunds are out of question for them even if they dont deleiver on time or deleiver stale food. Overall, had to delete app so as to not bear with them again.

Ordered from a restaurant however my order was cancelled after taking my money due to being out of stock. It’s been over a week and still haven’t received my refund which they said they have done the next day. Customer service said the would send me an email confirming the refund was actioned yesterday but they haven’t. I feel they just stole $15 without any problem. Be aware this just sounds like a dodge app.

I strongly encourage businesses to think twice before joining apps like this.
We are effectively building a giant that will eventually consume us.

These platforms use psychological persuasion, claiming they will “bring new customers” and that those customers “only cost you food.” You’re told that even after giving 30% discounts plus 10% commission, you’ll still be left with a healthy margin.
It sounds convincing — on paper.

The reality is very different.

As more businesses join, the platform profits more — not the businesses. That profit is reinvested into aggressive marketing, attracting more members and increasing dependency. Over time, businesses are forced to rely on constant discounts just to stay visible, while margins are quietly destroyed.

I know a well-known local café that is extremely busy every day yet making no profit at all. The business is now struggling and has been put up for sale.

This model is not sustainable.
This is not a partnership.

This is a warning.
Think carefully before you join.