Eatlean Protein Reviews 616

I've been ordering Eatlean for over 5 years, since April 2019, and really like the products. In the early days the customer service used to be really good (bring back Austen!) But it's really gone down hill since then, and dealing with any issue now is really frustrating.

This latest occasion has so far gone as below and still with no resolution -
- 21st Mar, I email with photos re cheese that is moldy before its best before date
- Approx. end of Mar - I chase again as no reply received
- 9th April - I finally get a reply - but just asking me to fill in a complaint form with the same info I sent back in March
- 11th April - I get feedback saying a refund has been issued and will be received in a few days
- 23rd April - still no refund - I chase again
- 30th April - I get a reply saying 'I've checked and your refund was done this morning' - yeah right, just a coincidence then?
- 10th May - (7 weeks later!) still no refund!

The previous occasion I had to get in touch was also incredibly frustrating. I was simply asking a question about the pricing of a bundle, as the items/sizes that were sent could have been bought separately less than the price of the bundle. I just kept getting replies back saying send a photo of your order to prove what's missing. I lost track of the number of times I replied saying nothing was missing, and in the end I gave up on the original question as I couldn't get an answer! (And the replies weren't that friendly either.)

You need to look at your customer service Eatlean - I'm a longstanding customer, but you're not as easy and pleasant to deal with as you used to be.

Cheese was mouldy when opened, months before its use by date. For mould to grow inside the package, there has to be something wrong at the manufacturing end.

UPDATE: I received a full refund from Eatlean shortly after they received my complaint - very impressed by how they handled it. No explanation was provided for issue with the product, so don't feel confident to order that particular item again.
Original review: I ordered the Eatlean protein cheese slices for convenience, but in the two packs I've opened so far every slice is stuck together and impossible to separate. Totally pointless. A shame because I think the cheese itself is great. I've made a complaint and will update here when they respond

Late order, emailed their team to ask where my order was because it was late and I was moving house. Their auto response says they’re getting through a back log of emails (probably complaints). So I messaged on socials and explained the urgency (gave the order number) and their social team instead of passing along the message to their own team told me to go away and email the correct team. Great customer service clearly don’t care about their customers experience!

Received mouldy cheese in inadequate packaging and it took 5 days just to respond to my initial email reporting it. Based on reviews here and on socials, there is clearly a quality control issue at Eatlean - probably why their customer service is so poor and they've removed their phone number from the public domain. The fact that mouldy cheese is a drop down on their complaint form is probably an indicator of how often they must get these complaints. Will see how long it takes for them to process my refund. Would never buy from them again based on this experience.

Item hadn't arrived after a week, no customer service response. 9 days after order it arrived, warm and some items had got mold on them upon opening. Customer service are aware of this and one month after originally ordering I still don't have a replacement or refund. 2 stars as the cheese unaffected was lovely.
WC-2420591 Transaction 0CM835738S6531422
Updated to 1 star for the customer service lies as seen below, no items were sent out in replacement, all written for show so people think refunds or replacements are given when they don’t provide that service

Placed an order 15/4. Didn’t receive a confirmation email but they definitely have my email address as they have since sent me promotional emails.
Tried to contact through website but no response.
18/4 10 block of mouldy cheese arrived - revolting.
Contacted many times but no response. Money taken off my credit card - Thanks for your belated response. Look forward to receiving

2 orders here so far. 1 time with issues that were resolved in a timely manner without problem. Great products for a protein rich diet.

Order placed on 25th of March, not received yet. No idea when it will happen (at this point…IF it will happen). Worst service ever, I paid also the delivery charge…for no delivery!!!

... the cheese is of course good, but it is doubtful to buy it there

Sadly had 4 of 9 block were mouldy and I am unable to get customer service support for replacement. This was in Feb when best before was May 24. Been eating for years and in the past cheese gone 2 months over date with no problem. I hope they fix the problem, admit it and replace - then I will be back buying again.
19/4/24: Inceased to 4 stars, it took a couple of emails to resolve but Eatlean does care about their customer and does work to do the right thing. I will be ordering again

They sent me a block of mouldy cheese (within bbe date) in my last order. I completed the online form as requested on 15 March & attached photographs. Customer service was previously good, now it's absolutely appalling: no follow up to my phone calls & emails. Have unsubscribed & will never buy from them again. Do not buy from this company.

I made an order of the original and tasty on 3rd March, received it on 5th March and used a bit. I stored them in the fridge as required. On the 7th of March, poured the tasty over the original to use for meal prep, only to find mould in the tasty cheese.
This resulted to me having to discard both the original and tasty due to fear of food poisoning. I emailed customer service immediately to request a redelivery or a refund as the bbe date for the mature cheese was the 23rd of March but turned mouldy before the bbe. It is almost 2 weeks and there is no reply, 0 stars for customer service.

I’ve given the business more than a week in goodwill to respond to my emails and phone calls. NOTHING.

I ordered their big fridge topper or whatever is called for the first time after getting some of their cheese from a supermarket. Upon arrival I put almost all of it in the freezer. The one packet I kept out had mold in multiple spots. It’s unopened and the seal hasn’t been broken. Had to throw it all away because I couldn’t tell what was moldy or frosted (given I only saw the moldy packet the next morning and by then the rest of it was frozen.
Also, for anyone thinking I could have eaten the non moldy one…. A head of cheese can develop mold in the rind and it’s fine. For sliced and grated cheese to have mold visible means that the mold is into the cheese and probably the whole batch. OR there is contamination in the packaging process. The packet is still in my fridge if the company has any questions. Seal intact.

Was a huge fan of Eatlean, but after opening the smoke cheese and finding it green with mould I email customer support. A week later I still have yet to hear back from them. I’ve sent photos which included the batch number and best before date. Nothing! They seem to be ignoring the problem.
I’ve placed an order every other month for almost a year. You have to order a decent amount to making shipping worthwhile. And it’s not cheap!
Yet as soon as there’s an issue, they ignore you hoping the problem will go away.

Ich kaufe den Käse regelmäßig im Kaufland. Heute habe ich wieder eine Packung erwischt, die komplett verschimmelt ist (nicht zum 1.x). Leider sieht man bei der undurchsichtigen Verpackung (Käse am Stück) das nicht. Nun muß ich morgen wieder hin und reklamieren. Ich werde ihn nicht mehr kaufen. Sehr schade.

Best lowfat cheese that ever existed!
Loving this product!

I received an order of 15 large mature blocks of mature cheese.
Delivered on Tuesday 20.02.2024.
Best Before : 21/03/24
batch number : 23356

I went to make my sandwich for work on 22.02.2024 and to my horror upon opening the first pack of 15 it was green and mouldy.
I then continued to open all the other packs to find that all 15 blocks are green and mouldy.

The company seems to have been going through a cost cutting period as their shipping is now terrible too.
No shipping information at all and no tracking

They have now added potato starch to their products without warning. They have also recently changed their packaging and the reseal no longer reseals! Dissapointing

Definitly recommend it
Eatlean is the best
Service is exceptional! ♥️
Would love to have supermarket here in Belgium who sell eatlean 🥹🙏🏼