Ebay Reviews 

Ebay have descended into some of the worst customer service of any company I have had the misfortune to deal with . I have been a shop on ebay for over 12 years and They are all over you like a rash as a seller to ensure that your customer service to buyers is top class and if its not they charge you extra , so theres no real incentive for them to mark you up because they make more money if they find fault with your level of service , I have over 1300 sales in the last year and 4 of them have had problems and ebay charge us an extra 6% because of that so ebay have grossed approximately £5550 a year buy penalising us for 4 problems . Oh and by the way whilst writing this I have been sat on hold waiting for ebay customer service to answer the phone so that I can resolve , one of those problems that ebay are so insistant that you should never have . Thats 30 mins on hold so that this shower of S--t will not be able to sort it out . But then again its not really in their interest to resolve it because they make more money if they dont .

EBay have resorted to make money irrespective of service.
They clearly don’t care. Look at the reviews!
I had a heated discussion with “Gerald”today, who was obviously Asian who without reason hung up on me.

They recruited cheap labour which results in poor customer service and their members have to suffer for it.

They are not worth the hassle.

Greed bay cAN'T COMPLAIN ... just ripped off buying as a guest SPEAK TO STUPID AL AND GET KICKED OFF SOLD WRONG SIZE 5 IT ITS MORE LIKE A SMALL 3 IN A SLIPPER I TAKE A 4 THEY DONT FIT .. MANY SELLERS ARE PUTTING ON THE WRONG SIZES I would have had to order a 6 ??

Have used ebay over the years to sell bits ..suddenly they require business information....but I am a private seller .

Couldn't get past their wall...left 2 support messages but got no reply
Nornan

Ebay company have forgot whot it was that made them so rich...now they punishing those loyal customers who have been there from the start, helping it grow by selling unwanted items, & buying from likewise sellers.

Thet have made it so bad, too many rules, too regimental, not frindly way to sell anymore.

SIMPLE DELIVERY--- well, sell something on a Friday you have to post by Sunday, which is impossible for so many. I have a Static caravan & am away most weekends! so I cant post weekends...been stated in my listing for years. I set mine at 5 day to post, and never had a complaint 100% feedback, in near 6000 transactions!
Listings are not seen anymore... i had 150 listings on, only about 5 had been looked at. Yet every item used to bee seen & would be many with watxhers. Would sell one or 2 things a week most of the time, not sold anything for 2 months.
Ebay keep trying to get everyone to 'promote listings' for more views. I won't be paying for that.

Just waiting for last listings to end not relisting. Using other simpler, friendly sites.

The product I purchased as failed,I have contacted eBay and the seller "varney plants" four times but I am being compleattly ignored.
I expeced eBay to help me with my dispute with the seller but they are also ignoring the issue.
Bye,bye eBay,hello amazon.

ebay has become unusable and very confusing, for seller and buyer. its site is impossible to navigate and see anything clearly. I imagine the confusion is purposeful, aimed at skimming monies from buyer and seller. I will do my best to avoid

23.05.25 Ebay telephone rep lied about forwarding my query to the back office, saying someone will get back to me in 2 days. No response. Queried again 01.08.25. The rep first said she has no evidence that I had a telephone conversation with the rep, and nothing was sent to the back office. When I told her I had written evidence of the conversation, and told her where the find the evidence on her systems, all of a sudden she could find the records.

Rep told me the issue cannot be resolved even though I was told it could. I put in a complaint but the rep said she can only make a complaint on my behalf and could not give me a copy of the complaint, therefore I don't know what she actually wrote, and I have no record of the complaint being sent. I'm guessing I'm not going to get a response to this either. Contacting Ebay customer services has been a huge waste of time.

They call it buyer protection but close cases without even checking the facts hoping you'll just go away! Starting charge back with my bank now and likely stopping buying from ebay. This is how they repay 19 years of loyalty. Gone right down hill lately. 🤬💩

The chinese sellers are a nightmare full stop it's like a tug of war trying to get a refund the keep offering a percentage off and won't take no for an answer they ask for pictures of items that haven't been received I have been with ebay twenty years and it definitely went downhill

DO NOT DO PRE ORDERS ON EBAY YOU ARE NOT COVERED THEY JUST LET YOU GET SCAMMED
AND OFFER NO HELP WHAT SO EVER

Beware of buying an item that says in UK but has Chinese seller i got ripped off with a duff item that came from UK location but seller is in China and wanted me to send back to China but the free postage label does not work with this seller he wanted my bank details I said no and closed my account as ebay is ripping me off amazon and temu look a lot better to me

hello. I would like to share my experience.
I sold an item on ebay (LEGO), and the item was brand new. The buyer reported that the item had a missing part, and asked only for a refund, nothing more is suitable. The loss is 500£, but ebay did a professional job and determined that the buyer was cheating. I would like to thank ebay for not leaving me alone, because it would be very painful for me. thanks thanks thanks

Absolutely dishonest ebay trick you into free label not the case and are absolutely useless in contact when you send them messages good bye you scammers fca will be reported as to my bank for seller money good bye you cowboys look at the neg reviews just made up ones properly from ebay employers

Had a long conversation with Ebay today about 'Simple Delivery'. This is a total scam and in my opinion could be illegal. What they are doing is forcing you to use Evri or Royal Mail. Evri are becoming unpopular (don't trust their reviews here) and Royal Mail are incompetent and expensive for the crap services they provide. I assume they are taking kickbacks from both companies, there can be no other reason. I have done some research and found the following. Maybe we could start a class action, as anything that Ebay does is to benefit them, not the consumer!

In the UK, restrictive practice laws in retail and services primarily relate to consumer protection and competition. These laws aim to prevent unfair commercial practices, ensure fair trading, and maintain a competitive market. Key legislation includes the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008, which address issues like misleading advertising, unfair contract terms, and aggressive sales tactics.
Key Areas of Restriction and Relevant Legislation:

Consumer Protection:

Misleading and Aggressive Practices: The 2008 Regulations prohibit misleading or aggressive commercial practices that distort consumer behavior or cause them to enter into unfair agreements.
Unfair Contract Terms: The Consumer Rights Act 2015 ensures that contract terms are fair and transparent, protecting consumers from potentially exploitative clauses.

Competition Law:

Restrictive Trade Practices: The Restrictive Trade Practices Act 1976 (and its predecessor, the 1956 Act) aimed to prevent agreements that restrict competition, such as price-fixing or market-sharing.

Resale Price Maintenance: The 1976 Act also dealt with resale price maintenance, where manufacturers would try to control the price at which retailers could sell their products.

Consumer Duty: The Financial Conduct Authority's (FCA) Consumer Duty requires firms to act in their customers' best interests, avoiding foreseeable harm and ensuring they are not unfairly pressured.

Consequences of Non-Compliance:

Legal Penalties:
Businesses can face fines, legal action, and reputational damage for violating consumer protection laws, competition laws, or data protection regulations.
Loss of Business:
Misleading or aggressive practices can damage consumer trust and lead to a loss of customers.
Reputational Damage:
Negative publicity surrounding non-compliance can significantly impact a business's reputation and brand image.

After over 20 years of using eBay, it has gone from four down to zero stars. Sellers are no longer protected on eBay. eBay has introduced a buyer protection fee which is added to your selling fee. Buyers can easily abuse this system to get your items for free or for a free return leaving the seller out of pocket for posting it to the buyer & for the buyer to post back plus they add an advertisement fee! I sold an item for £8.99, brand new, with free postage to the buyer (cost me £2.94) and the buyer used a false reasons to return which eBay allowed within seconds, taking the money out of my account for the buyer to post back which was more expensive than the postage to them. I ended up losing £7.49 in total (item was only worth £4.75 to me once postage and fees deducted) on an £8.99 price item. So eBay refunded the buyer the full amount and left me out of pocket with the postage costs. I have it marked that I don’t accept returns yet eBay ignore this, what’s the point in having a returns not accepted section!? They are exploiting sellers by adding buyer protection fees onto sellers items sale price, scamming more money out of people. This is crazy and I can’t see eBay keeping any sellers happy who have been a victim of this bizarre scam they have created.
EBay has become a scammers paradise platform. Full of scammers wanting something for nothing. AVOID and don’t waste your time nor money.

To note, I reported the buyer to eBay as soon as they tried to get a full refund. I spoke with 3 people on 3 different days. The Second Lady was very helpful and agreed with me that this shouldn’t be allowed. But the third time once eBay took the money out of my account, it was a waste of time as sellers are not protected and buyers can scam as they please.
But I suppose if as a buyer your being charged extra to buy an item to pay for an insurance, you might as well abuse it until eBay realise what a stupid idea it was and lost a lot of business by someone’s embarrassing idea of implementing a buyer protection fee to make more money that hasn’t been properly thought out. Remember eBay, it’s harder to get good feedback than it is poor feedback. So if you’re going to implement an idea, make sure it is fool proof and doesn’t hit the pockets of genuine people trying to honestly sell an item and then being financially scammed out of money. Without sellers, you don’t have a business.

Very tiny birdbath. No like in pictures. More like a ant bath. Is some kind of joke

As an experienced seller on eBay for 16 years I rarely paid any seller fees. I was able to set appropriate postage costs. With the new management decision to apply " buyer protection" fees and being unable to decide on postage has made it impossible to sell anything as a private seller on Ebay. Unless of course I sell it for 99p. You might as well call it vinted now. A waste of time and effort

Ebay charges a fee now called buyer orotection. So seller sells for less as the fee ebay pockets ups the price. If item sent untracked (very low value item) and post office lose, seller refunds. Ebay pockets the price for doing nothing. Buyer ca leave negative feedback sellers can't do same. Biased 1 way selling platform. Jargon auto replies from agents. Used to be great now way too complicated platform.

I’m giving Ebay 10 stars because I sent an item to the Netherlands and the buyer requested a return as they said that the bottom of the jug had grazing and it was lies, he had amplified the the photos so much to make it look like that but when eBay’s team saw my photo of the item I sent they knew that the buyer was lying trying to get some money back . The buyer’s name was derbyjfm and of course I blocked them. Ebay closed the case in my favour and I’m very happy that they also help the seller as well.