ECL | Person-centred Care Reviews 

378
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

My grandson was interviewed by Linda Lloyd, inclusive employment screening officer. My grandson has autism and finds it hard to understand what people say to him if it is unfamiliar. Linda explained... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mum has just started one day a week at Millicents Day Centre. The staff are friendly, patient and caring. It’s reassuring to know that Mum is being well cared for in a safe, secure environment with pl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My Mother has been attending Millicents day centre for a few years. This is really an exceptional place for elderly people. The staff are brilliant with her and each day they run various activities, w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

All of the Care Assistants who worked with Mum were extremely professional and always had a friendly, cheerful manner. Their care, compassion, and attention to Mum’s wellbeing were incredibly reass... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Organisatie voor maatschappelijk werk
  2. Dagopvang voor volwassenen

Geschreven door het bedrijf

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Geschreven door het bedrijf

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

378 reviews

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4,9

Alle reviews

(378)

91 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Very friendly & helpful

My work coach Hannah has been brilliant at helping me find and manage suitable jobs that I otherwise would not have found due to my autism. Since our first meeting I have gained experience and support with CVs and interviews, and have secured both volunteer roles to boost my CV and confidence. As a result I have secured a part time job while we continue to look for full time roles. They have been extremely friendly and supportive, and a great help in finding jobs.

5 september 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for your kind words, Isabel, it’s been a pleasure working with you on this journey and watching you overcome many barriers.

Your interview skills have improved greatly after all your hard work and visiting you in your workplace shows me how much your confidence has grown well done!

Many thanks Hannah

Beoordeeld met 5 van de 5 sterren

ECL Screening and Support


I am supporting a young Adult and have referred him to ECL. I attended the screen with they Young person. This was a positive experience for him and has now been accepted for further support. Both workers showed understanding and empathy and remained professional as well as very personable though out the process.

2 september 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for taking the time to share this feedback. We’re so pleased to hear that the screening was a positive experience and that the young person has now been accepted for further support. Our team works hard to ensure everyone feels understood and supported, so your comments about their empathy and professionalism mean a great deal. We’ll be sure to pass your kind words on to the workers involved.

Beoordeeld met 5 van de 5 sterren

I cannot praise the services of ECL…

I cannot praise the services of ECL enough. When my son qualified, he was seen, and allocated his Employment Consultant Caroline quickly. They met up every week, and Caroline was extremely attentive, gave good easy to understand advice, had a friendly approachable attitude, and was very supportive. She was always on the end of the phone, email, or text. She was also a support to me. By the time my son qualified for help, we'd been looking for employment for nearly 5 months, and I was beginning to flounder on how best to support him. She was a lifeline to me. My son has just got a job, and the support carries on in the workplace if he wants it to.

2 september 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you for the lovely feedback and really enjoyed working with your son.

Caroline
Senior Inclusive Employment Consultant
Inclusive Employment

Beoordeeld met 5 van de 5 sterren

Excellent Service, right support at right time

The support I recieved from ECL was fantastic, They were able to come in and support me in my search for a job at the right time. Thanks to their help, I have just been hired after 2 years of internships! Thanks a lot!

1 augustus 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your kind words! We're thrilled to hear that our support came at just the right time and helped you secure a job after two years of internships—that’s a fantastic achievement! It’s been a pleasure to be part of your journey, and we’re so proud of your perseverance and success. Wishing you all the best in your new role!

Beoordeeld met 5 van de 5 sterren

Erica is awsome

Erica is awsome
Shes always friendly, I always feel supported
Its very encouraging and fun

27 augustus 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Liam, thank you for your great feedback that reflects the support Erika has provided you with. We look forward to continuing with supporting you into employment.
Kind regards,

Sam, Inclusive Employment Team Manager - North

Beoordeeld met 5 van de 5 sterren

Amazing and supportive team!

I was having great trouble looking and interviewing for jobs and was referred to ECL, they have been so incredibly supportive and my consultant Erika has been truly amazing in my journey to employment. After over 2 years of unemployment and many failed interviews they helped me regain my confidence and offered me some very valuable feedback on areas to improve.

With their help and support I have been offered an amazing role and I am feeling more confident than ever to get back into work!

22 augustus 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Kimara,

Thank you for sending across this lovely review that reflect the support you have received from Inclusive Employment so far. It has been great to support you with looking for employment and we look forwarding to continuing your support once you begin your upcoming employment.

Kind regards,

Sam, Inclusive Employment Team Manager – North

Beoordeeld met 5 van de 5 sterren

Amazing company!

Amazing company! My son who has a learning disability used ECL’s Inclusive Employment Service. He had been out of work for 3 years and lost all confidence and self esteem due to discrimination in his previous employment. ECL’s Inclusive Employment Service support has been outstanding offering my son support from looking for work, supporting him in the interview and supporting him in the workplace by providing him with a support worker when he was successful in securing a job. Even after a person has settled in their new job ECL will always be available for the person to contact if any issues were to arise. I Wished ECL’s Inclusive Employment service had been around 18 years ago at the beginning of my son’s journey into the world of employment I’m sure he would have had a much happier and fairer time.

14 augustus 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for sharing your son’s journey and your kind words about our Inclusive Employment Service. We’re deeply moved to hear how our support helped rebuild his confidence and self-esteem after such a difficult experience. It’s our mission to ensure that everyone—regardless of disability—has access to fair, supportive, and empowering employment opportunities.

Beoordeeld met 5 van de 5 sterren

It was a great experience in received…

It was a great experience in received from ECL and they helped me get the job I always wanted ! It is difficult because i was looking for an independent job role as I only like working alone and the team at ecl manged to get me a permanent job at basildon Mayflowar reteil park and now know I'm feel I am starting to fit back into regular society again.

Kind
Regerds

Aaron

13 augustus 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Jessopp Court day centre Loughton

My mother started attending the ECL in Loughton a couple of months ago. She was welcomed by the whole team straight away and made to feel at home. When I drop Mum off she lights up as she recognises the centre. The team always greet her with smiles and are so enthusiastic and cheerful, that it makes Mum feel special and part of the family. She often dances her way into the centre. When I go to pick Mum up, it takes quite some time to get her to the car as she is so busy laughing and giggling with the team. She loves it and I would recommend the centre to everyone. They have action packed days filled with activities. Oliver and his crew are simply the best.

7 augustus 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Mandy,

Thank you so much for the lovely feedback about the service and the team here at the centre; it really means a great deal.

Mum has really settled in and is making friends with the other clients. She is a pleasure to support and we look forward to seeing her.

All the best,
Oliver.

Beoordeeld met 5 van de 5 sterren

ECL Inclusive Employment have been very helpful with me

ECL Inclusive Employment have been very helpful and supportive in helping me achieve a paid job role. Without the support from my consultant Chloe who helped me secure my first paid job role and also my job coach Darcie who has provided support to help me learn my role and become more independent. The job coaches are patient and understand with me. The staff and manger at ECL Basildon are kind and friendly to me as well.

30 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Billy,

Thank you so much for leaving such a fantastic review! It’s lovely to hear how with the support from Chloe and Darcie you’ve been able to find a paid job and become more independent!

We wish you the best of luck in your role!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

ECL have supported our daughter in…

ECL have supported our daughter in obtaining and carrying out a work placement, Linda and Jo always have her in mind, accommodating her disability and support her well.
Never in years they have been supporting her have they let her down and always on time.

30 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi John,

Thanks so much for leaving such a positive review regarding the support provided by both Linda and Joe, It’s lovely to hear! It’s been a pleasure supporting your daughter in her employment.

Kind regards,
Lauren

Beoordeeld met 5 van de 5 sterren

Safe Environment

Being in a safe environment and making friends at Amazon is one of the things ECL job coaches helped me with

24 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Tyrese,

Thank you for leaving this review. It’s great to hear how the job coaches have supported you with feeling safe and making friends at Amazon!

We wish you the best of luck in your role at Amazon!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

I had a miraculous time doing this…

I had a miraculous time doing this supported internship meeting the job coaches and new members of Ecl.I learned new values and skills during this new process of my life at Amazon.
.

24 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Hayden,

What a lovely review to read, thank you. I’m so pleased the supported internship went well and you have learned new skills and values along the way!

We wish you the best of luck in your role at Amazon!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

They will help all the way

ECL change my life completely they helped through the whole time at Amazon I’m really grateful to my job coaches I had this year.

21 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Timi,

Thank you for taking the time to leave this review. It’s great to hear how the job coaches have supported you and been able to have such a positive impact on you!

We wish you the best of luck in your role at Amazon!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

ECL Day centre Care

From the first taster day my Mother was made to feel welcome and valued. My mother attends twice a week and has such a good time she talks about nothing else for the next 3-4 days! Her needs are more complex than most but she is supported, her dignity maintained and she feels she can trust the staff 100% with her care needs. The setting is beautiful for the people attending the day centre and they always have a hot meal and plenty to eat and drink throughout the day. Communication from the team there is amazing and I couldn’t recommend them enough!

7 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi,

Thank you so much for your lovely feedback Catherine, it means a great deal.

Mum has really settled in so quickly and is already a part of the family. I will be sure to pass your fabulous feedback to the rest of the team.

Kind regards,
Oliver Mann - ECL Loughton Lead Manager

Beoordeeld met 5 van de 5 sterren

thanking Richard and ECL support

I wish to say how great Richard has been in all aspects of finding my son a job
Richard has given my son a major boost in his confidence and arranged interviews and coached him in preparation and taken him to and from interviews introduced him to the job club
Richard has a magnificent can do attitude and empathy and understanding and puts you at ease Richard has also followed up how its going out of hours i can say Richard is outstanding professional and we thank him
so very much
Robert Richter

11 juli 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Thank you so much for your kind review!

We truly appreciate you taking the time to leave this feedback. It mean’s a lot to know we’ve made a positive impact.

We wish Marek the best of luck in his employment! Thanks again for your support.

Kind regards,

Bethany Durling
Team Manager
Inclusive Employment

Beoordeeld met 5 van de 5 sterren

I got higher service supports from all…

I got higher service supports from all staffs and management of ECL, All meets my expectations

3 juli 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hello,

Thank you for leaving such a positive review and your kind words about the support that you received.

We're thrilled to hear you had a great experience with our team.

Thanks again,
The ECL Marketing Team

Beoordeeld met 5 van de 5 sterren

Care of my daughter

Being listen too, good feed back, caring and willing to listen to my point of view.
Overall experience was the best.
Thankyou
Carla Tomasio &David Hitchin

20 juni 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Tina,

Thank you so much for your kind words and for taking the time to share your experience.

We’re truly grateful for your feedback and are so pleased to hear that you felt listened to and supported. Providing compassionate and attentive care is at the heart of what we do, and it means a lot to know that it made a difference for you and your daughter.

Many thanks,

Carla Tomasio
Lead Manager, Basildon Learning Disabilities

Beoordeeld met 5 van de 5 sterren

Invaluable, excellent and essential service

What made our experience great is quite simply the fantastic support and guidance from my daughter's job consultant. Jennie Dukelow. She has been excellent in sourcing suitable jobs and imparting valuable interview techniques and supporting at job interviews. The Service has also provided job coaching meetings and these have been excellent at building skills required for job searches and role playing for job interviews. My daughter has communication anxieties, however Jennie has built a very good profession relationship with Alcina and rapport, which has lead my daughter to trust Jennie which has been a fantastic asset in supporting her on her job search journey. We simply could not have done thus alone without the support of ECL and Jennie. It is a valuable and essential service for people with learning difficulties to find employment.

18 juni 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Julie,

Thank you for taking the time to leave such a lovely review! Your kind words mean so much and are greatly appreciated.

It is great to hear how Jennie's support has been so excellent.

We wish Alcina the best of luck in her employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

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