ECL | Person-centred Care Reviews 

378
TrustScore 5 uit 5

4,9

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Beoordeeld met 5 van de 5 sterren

My grandson was interviewed by Linda Lloyd, inclusive employment screening officer. My grandson has autism and finds it hard to understand what people say to him if it is unfamiliar. Linda explained... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mum has just started one day a week at Millicents Day Centre. The staff are friendly, patient and caring. It’s reassuring to know that Mum is being well cared for in a safe, secure environment with pl... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My Mother has been attending Millicents day centre for a few years. This is really an exceptional place for elderly people. The staff are brilliant with her and each day they run various activities, w... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

All of the Care Assistants who worked with Mum were extremely professional and always had a friendly, cheerful manner. Their care, compassion, and attention to Mum’s wellbeing were incredibly reass... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Organisatie voor maatschappelijk werk
  2. Dagopvang voor volwassenen

Geschreven door het bedrijf

ECL provides care and support services in Essex, Havering and West Sussex, supporting thousands of people to live safely and independently within their own homes and local communities. Our services support older people, adults with learning disabilities, adults receiving reablement services and people with sensory impairment.

ECL | Person-centred Care

Geschreven door het bedrijf

ECL values itself as being a quality, responsive and progressive organisation.
Our mission is to provide existing and new customers with choice and control when accessing services that support their independence and for ECL to be recognised as the company that best meets their needs.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

378 reviews

5 sterren
4 sterren
3 sterren
2 sterren
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4,9

Alle reviews

(378)

91 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Thank you so much to Amena for your…

Thank you so much to Amena for your help and support you have given me and help me to go to all of my interviews.

17 juni 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hello Nicola,

Thank you for your kind words and for taking the time to leave a review! It means so much and it is greatly appreciated.

It is great to hear that Amena's support has been so helpful!

We wish you all the best of luck in your employment!

Many thanks,
Beth Durling - Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Helpful

The company is supporting me. So I feel like it is helping me .

9 juni 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Lauren,

I’m glad ECL’s support feels like it is helping you. I wish you all the luck in finding paid employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Fantastic Care.

The carers are amazing, they really treat the customer as an individual person, respecting their dignity at all times. Friendly and kind, couldn’t ask for more.

4 juni 2025
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Antwoord van ECL | Person-centred Care

Hello,

Thank you for leaving such a positive review and your kind words about the support that you received.

We're thrilled to hear you had a great experience with our team.

Thanks again,
The ECL Marketing Team

Beoordeeld met 5 van de 5 sterren

My experience with ECL

My experience with ECL has been excellent and provided myself all the information required when needed.I have also secured employment which has improved my Mental Health after being out of work 4 years.I would recommend ECL for anybody who has Autism or other special needs.

23 mei 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Paul,

Thank you for taking the time to leave this lovely review, it’s great to hear such positive feedback! Very pleased you have secured paid employment and this has had other benefits too.

We wish you all the luck in your employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Staff are amazing

Staff are amazing

13 mei 2025
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team.

Thanks,
The ECL Marketing Team

Beoordeeld met 5 van de 5 sterren

Wonderful welcome from staff members…

Wonderful welcome from staff members upon arrival. The atmosphere is just lovely and the attention to detail to the environment is exceptional. Users of the service are settled, content and happy. It is clear that this service goes out of it's way to ensure the enjoyment of the people who use it.

9 mei 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Melissa,

Thank you so much for taking the time to write this review, it's greatly appreciated. The team works so hard to ensure our customers are provided with excellent activities, so I am so glad it does not go unnoticed.

We look forward to seeing you again soon, and I will pass this lovely feedback on to the team.

Oliver Mann,
ECL Loughton OP Lead Manager

Beoordeeld met 5 van de 5 sterren

Professional & Engaged Team

Really professional and engaged team who want the best for the candidates and the businesses they are working in. Were always available and nothing was too much of a problem and mostly, they care about their job and the people they represent and support.

8 mei 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Peter,

Thank you for your positive review, which highlights the support you have received as an employer.

It has been a pleasure collaborating with you, and we look forward to continuing to work alongside each other.

Many thanks,
Sam – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Walter Boyce

Friendly, accommodating and caring staff. My son thoroughly enjoys his time there, the staff ensure he has a varied day and his needs are met without any issues. I would highly recommend Walter Boyce, ECL.

30 april 2025
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Dear Miss Kendall,

Thank you for leaving such a positive review and your kind words about the support that you received from the Walter Boyce Service.

The team always goes above and beyond to make sure that everyone’s needs are being met daily and that they always have a positive experience at the centre.

It means a great deal to us, as a team, that the support we provide has been so greatly received. We pride ourselves on our exceptional service.

Thank you again for your feedback, I will ensure that your kind words are shared with the team.

Kirsty Wright,
Lead Manager, Day Opportunities South

Beoordeeld met 5 van de 5 sterren

I have been searching for jobs for a…

I have been searching for jobs for a few months. Mel has helped me with my CV, Vocational Profile, interview practice, finding volunteer work and gaining confidence and experience. It has been fun!

29 april 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Crystal,

Thank you for taking the time to write this review, that reflects the support you have received from Mel.

It has been a pleasure to support you so far, and we look forward to continuing to offer you support and guidance.

Kind regards,
Sam – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Wendy, Reece

Wendy, Reece has helped me massively all the way to employment, from not having any idea of what i wanted to do for work to now working in somewhere i love and have masses amount of support from my team,

They don't only help you with finding you a job, they also helped with my confidence, as I'm not that great talking to people to now it literally being my job, and i love it.

I would only ever have good things to say about not just Wendy and Reece who helped me a lot, but ECL in general.

They helped me make a CV, helped with my communication skills, helped with grammar skills, helped with interview skills, came with me to interviews, supported me until the starting date of employment, came with me for the starting week and the next just for support if i ever needed.

100% would recommend,
Unbelievable amounts of gratitude.

Thank you Wendy and Reece.

3 juni 2024
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Luke,

Thank you for taking the time to write your lovely feedback, that reflects the support you have received from Wendy and Reece.

Congratulations on your new job! It’s great to hear that the support has helped you to settle into your new role. We look forward to continuing the support and seeing you flourish in your employment!

Kind regards,
Sam – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Today we had our initial appointment…

Today we had our initial appointment with ECL and the lovely Linda & Louise came to meet with us. They were fantastic with my son and very reassuring. The process was explained very well and they both were very positive in their manner. I could not recommend them enough. Thank you ladies!

23 april 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi,

Thank you for taking the time to leave such a fantastic review, I am pleased to hear that the meeting with Linda and Louise was a positive experience for yourself and your son.

Kind regards,
Lauren
Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Linda and Louise

Linda and Louise, the Inclusive Employment screening officers, visited my son and I at home following my request for help to find supported employment for my autistic son.
He was very nervous initially as meeting new people is not his strong point. However, these lovely ladies were delightful and so friendly that we both felt very comfortable and reassured.
They were both professional yet understanding and left us with hope for the future.
Thank you Linda and Louise.

9 april 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hello,

Thank you so much for leaving such a fantastic review! It’s lovely to hear that you both felt comfortable during the screening process and we look forward to supporting your son in his search for paid employment!

Kind regards,
Lauren
Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Professional, passionate and caring.

We were looking for a day care centre for my mum who has Alzeihmers and came across ECL Jessop Court. Mum went for a taster session and enjoyed it so has been going for one day for a number of weeks now. The group is small and has fantastic staff all round who are professional , passionate and caring. Mum thoroughly enjoys herself while there as they do various activities throughout the day which helps keep the clients stimulated. I know while she is there she is safe and well cared for . Would highly recommend.

8 april 2025
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi Julie,

Thank you so much for your lovely feedback, it is so great to hear. Mum has really settled in and it is great to see how engaged she is with the activities we provide. I will share this with all the team.

Thank you!

Oliver Mann
OP Loughton Lead Manager

Beoordeeld met 5 van de 5 sterren

great service

Sam, is always very helpful and supportive towards me and helps me in my very stressful and very difficult circumstances.

2 april 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Robert,

Thank you for leaving this review, we really appreciate the feedback! I’m glad Sam’s support has been helpful for you!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

ECL Ashleigh Centre

ECL Ashleigh Centre

It’s Very Good 👍
I have been attending ecl Ashleigh Centre for about 30yrs and I love going there.

I think all of the people that take care of me there, know me well and understand me.

The staff are always friendly and helpful.

I enjoy the activities that I do there, like playing snooker, puzzles on the computer, making a nice cup of coffee and going for walks.

I can move around easily inside the building and am able to join in activities with others or quiet time if I want to.

I never want stop going to Ashleigh Centre 😀

2 april 2025
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Thank you for your fantastic review!

We're excited to know that you have been enjoying your time at ECL Ashleigh Centre for the past 30 years. It’s incredibly gratifying to hear how our staff have positively influenced your experience, ensuring you feel understood and cared for.

We're proud that you appreciate the variety of activities available, from playing snooker and tackling computer puzzles to making coffee and enjoying walks.

It's affirming to know that you find our environment accommodating and inclusive, providing the perfect balance of engagement and tranquillity.

Many thanks,

Carla Tomasio
Lead Manager, Ashleigh Learning Disabilities

Beoordeeld met 5 van de 5 sterren

Caring, Supportive and Trustworthy

ECL have been fantastic in caring for my mum during the day. The staff are kind, attentive, and always ensure she is well looked after. She loves going and always comes home happy, which gives me so much peace of mind. They also take her on outings and share photos with me through their app, which is a wonderful way to stay connected. Knowing she is in such safe and caring hands has taken a huge weight off my shoulders. I’m so grateful for their support and highly recommend ECL to anyone looking for compassionate and professional care for their loved ones

31 maart 2025
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Helen,

We really appreciate your kind words on our service and staff team. Always a pleasure to support not only our customers but families or main carers to.

Thank you again!

Jessica Shorey,
Lead Manager - Older People Day Centre Service

Beoordeeld met 5 van de 5 sterren

The people and staff were brilliant

I like to thank the people finding me a job they are amazing people and the staff are brilliant. And ecl are fantastic and I made loads of best friends there and we are family.

1 april 2024
Review zonder uitnodiging
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Antwoord van ECL | Person-centred Care

Hi George,

Thank you for leaving such a positive review. It’s great to hear that the staff have been brilliant and with their support you have been able to find a paid job!

We wish you the best of luck in your continued employment!

Many thanks,
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Thank you from Vecteo

Thank you for helping us place the right people within our workplace.
your clearly understand our business to find the right candidates for us and then provide the right amount of support to help them settle into their new position with us
then add the support that you give us through this process it all adds up to a positive outcome for everyone
many thanks for being there.

24 februari 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Vecteo,

A big thank you for taking the time to leave such positive feedback! It’s great to hear how ECL has been able to find you suitable candidates and support them to settle into their role.

Looking forward to seeing our candidate thrive in their role and continue with the positive outcome!

Many thanks
Adele Hunter – Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

Just would to say thank you you for…

Just would to say thank you you for helping me to get a paid jobs and thank you for everything and help to build up my confidence.

24 maart 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hi Becky,

Thank you for taking to the time to leave this lovely review.

It’s great to hear how ECL's support has enabled you to build on your confidence and resulted in you finding a paid job.

We wish you the best of luck in your employment!

Many thanks
Adele Hunter - Inclusive Employment Team Manager

Beoordeeld met 5 van de 5 sterren

The ECL team have been amazing and I…

The ECL team have been amazing and I would recommend to everyone.

24 maart 2025
Review zonder uitnodiging
Logo ECL | Person-centred Care

Antwoord van ECL | Person-centred Care

Hello Clare,

Thank you for your kind words and positive review. We are so pleased you had a great experience with our team!

Thanks,
ECL Marketing team

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