ECL | Person-centred Care Reviews 

Caroline Newton has been our main contact at ECL. She helped my son to find a permanent job nearly 2 years ago, and the ECL staff are still around to give assistance and advice if we need it. The other members of staff at ECL that we have encountered over the last 2 years have also been incredibly helpful and patient. They all receive 5 stars from us!!

The staff are friendly and very helpful and supportive while looking for suitable employment and continue to support people with after care Once in work.

Thank you to Adele, Caroline and the team for their fantastic support at helping Paul find a job in a school kitchen which he absolutely loves, ‘too much’. He now has a permanent contract, his first job at age 54! Your wonderful care, understanding and patience made this possible. Thank you, Paul and family.

Only gave 1 star as zero stars is not an option. Level of care is inconsistent. Carers turn up at variable times with total disregard for any other house occupants and their needs. So, breakfast at 11:29 lunch at 11.31 and ready for bed in the middle of your evening meal. Told that carers will turn up whenever with no set times. Avoid if at all possible.

Amena helped me look for work and she was amazing at coming to my appointment with me and doing my cv with me she helped me feel more confident and comfortable within my self

We have had the absolute pleasure of working with Caroline Giess, Senior Inclusive Employment Consultant at ECL, for several months now. Caroline has been instrumental in supporting our clients in their journey toward securing paid employment. Her expertise, dedication, and genuine care for the individuals she works with are truly remarkable.

Caroline goes above and beyond in understanding each client’s unique needs and aspirations. She tailors her approach to ensure that every individual is not only prepared for employment but is also matched with opportunities that align with their strengths and goals. Her ability to empower clients, boost their confidence, and provide them with the necessary tools to succeed in the workplace is nothing short of extraordinary.

Our clients have consistently praised Caroline for her compassionate guidance and unwavering support. Thanks to her efforts, many of them have found meaningful employment that has positively impacted their lives. We are incredibly grateful for her hard work and the positive difference she continues to make in the lives of those she serves.

Caroline is a true asset to ECL and to anyone fortunate enough to work with her. We wholeheartedly recommend her to anyone seeking expert assistance in inclusive employment.

Thank you, Caroline, for your outstanding service!

Lee Hart
Director, Hart Support Services

ECL have done there best to get the job i wanted and thank them for the hard work they have done.

This is a special mention for Caroline Giess who works tirelessly for all her clients! She always works in the clients best interest and really does go above and beyond in the support she provides. I have been very impressed with the level of support. She doesn't rest until she finds the right job for the people she works with. Keep up the great work.

My experience with Erika at ECL has been extremely professional with addressing the needs for my brother-in law. The goal was to get Dean back into the workforce and rebuild his confidence, do what he is experienced in and, does well - we did it!

James has only meet with Kate a few times and we are already really impressed with how engaged James has been. James feel comfortable to ask questions and Kate is very good at rephrasing questions for James to get a better understanding. This is giving James a purpose and we are looking forward to see how it progresses

Very friendly and professional person that has a real passion for the work she does
Takes a real interest in the person in this case my son got to know him and his needs nothing is to much trouble and helped him in securing a job that he was very interested in and will be coaching him in his new role for as long as needed

Kate Law has been a great help with searching for employment and is considerate when dealing with any issues that come up

My consultant Lisa Webb is lovely and very understanding and accommodating of my needs. While we have yet to find anything concrete yet, things have been going well and the process has given me some confidence and guidance that I was missing prior.

This review was submitted on behalf of Edward Thompson

Kelly Basham and ECL team members of staff has reached out to me and really gave me a lot of support and spending a lot of time for me in finding me a part time job at Pitsea and Basildon Crematorium. Kelly has a lot of patience in dealing with me. Kelly is loyal, caring and has gone above in her role with ECL. Kelly has been by my side from day one. When I first meet Kelly has spent a lot of time on her lap top looking for jobs that are suitable for me. Kelly has been honest with me and Kelly takes her job very seriously in helping different people in finding the jobs that they would like to do. me and Kelly speak on the phone in dealing with work situation and how to approach them in a professional way and especially with my behaviour in the work place. Kelly does guild me and pulls me up on certain things how to act and being respectful how other people are Kelly suburb in counselling in the work place and helps me in my conduct of behaviour I have grown more mature with Kelly help and grown up has a adult. Kelly sacrifice a lot of her time with me and I really appreciate it. Kelly does this do everyone she works with not just me I find Kelly a perfect example and show her team and she also helps her other work colleagues and they are all exceptional. I would love everyone to celebrate in there achievement that they do. many regards Edward Thompson

My advisor Chloe was very patient and supportive of me. I gained valuable skills for job interviews and applications and I've now found a paid job.

ECL are fantastic. My daughter's carer Linda is wonderful and they get on really well. They have a great relationship. I'd recommend ECL to other people.

My daughter Nichola attends Hesten Lodge and has done since the day it opened , some 30 odd years ago. I’m pleased to say the staff continually strive to stimulate our adult children . Not only in the centre itself but with regular outings to garden centres, shopping trips , even to the local eateries and weather permitting on walks in the local community and much more. The garden party that was put on last Wednesday 24th July , was a great success. The Ukulele band are very professional as was the Karate club who made up the entertainment for the afternoon. Not forgetting the gorgeous food and well behaved owl .Well done everyone at Hesten for all the extra effort that was put into what was a very successful afternoon.

I recently attended the Garden Party at Ecl Hesten in. Benfleet which was a fantastic event! I could see how much effort had gone into the day with all the beautiful food, entertainment and prizes. It was also great to see local community groups coming into the centre to provide clients with entertainment and creating a safe, stimulating and fun event for them and their families & carers. Thanks to the staff at Hesten for inviting me along and for the fantastic job they all do!

I visited Hesten Lodge for their fun day from a local care home and the staff and the way they care for the people there was very touching.The building looks like it needs some paint from the outside but the inside and back garden are lovely.The people who go there look like they need a lot of care and support and from what I could see the staff were with them all the time, they looked very caring.
I didn’t even know Hesten Lodge was there! The fun day was so good and we were made to feel very welcome, the food and entertainment was enjoyed by our residents! I have worked in care for 30 years and can tell when people really care and they do here.Thank you for inviting us, look forward to the next event!

Thank you Hesten Lodge for a lovely afternoon, great entertainment including Ukulele band, local karate club display and a beautiful owl to meet and a huge raffle with lots of prizzes. The buffet of food was amazing, especially the chocolate and banana cake and not forgetting the visit from the ice cream van. Was so nice to see people getting together from the young to the older generation, from local families, local day centres and local local care home. Well done Hesten Lodge you did yourelselves and your community proud. Looking forward to the next event 😀 xxx