Eco Web Hosting Reviews 

If I could rate this as a zero I would. Since taking over Ecoweb hosting in the UK, Enix service provision has been abysmal. They have migrated the hosting platforms and in the process (I use the word process loosely), have created a trail of mayhem and rework behind them. Mail systems are repeatedly failing. Sites have been down as SSL certificates have not been implemented. Technical support response times are seven hours plus for loss of service issues. The service is atrocious. I used to happily recommend Ecoweb hosting to my clients for their hosting requirements. Never again. Absolute rubbish.

My website suddenly stopped loading in the browser, I tried to resolve it myself but then I had to contact customer care. They were very quick and helpful.

Fast action, helpful explanations to issues.

Great service and prompt response to queries which is often resolved quick, with ease.

Poor response time. Ignoring my issue for a week now. Something has changed as they used to be quite responsive but since they migrated our server, we have had issues every week. Currently have no access to emails across the whole team and can't get a response or resolution.

Update: 08/05/2025
Issues continue. Emails still dropping off daily. Currently have no access to emails across the whole team. Can't operate our business. Every day is a gamble to see if emails and website work. Experienced the SSL certificate issue others are reporting here too, with our website dropping off last week.

Update: 14/07/2025
The service is still awful. We obviously need to switch providers. The service is a little more stable now, but still every single week our emails drop off. We raise a ticket and either get told there was an issue with the server, or get useless guidance on using the correct settings. As if I couldn't list the correct settings in my sleep at this stage.

I received last-minute notice that my website would be migrated - right in the middle of a major product launch! While the migration itself was escalated due to my request and handled quickly, my email has not been working for over a week (during my launch!), and I can only imagine how many important customer emails I’ve missed because of it.

Support has been absolutely useless. I keep either getting ignore or receive the same copy-paste suggestions over and over, instead of actual troubleshooting, and when I asked to file a formal complaint, I was completely ignored.

This is incredibly disappointing because Eco Web Hosting used to be fantastic - support was responsive and helpful. Sadly, it’s clear from reading other recent reviews that I’m not the only one experiencing these issues. I will be moving my business elsewhere. It’s obvious they no longer care about their customers.

Helpful and always respond in great time

Eco Web Hosting was very efficient fixing a couple of problems I was having with my site. Highly recommended.

Really fast servers, prompt and courteous response to my questions and great prices.

Used to be amazing. I've been with them for about 9 years and have all my clients sites (around 50) with them. I believe they were bought out by HostPresto and ever since everything has gone down a massive hill. Customer service is very poor, waiting up-to 24hrs to get any response with urgent issues. One of my big clients was left without all of their business emails as well as secure website due to SSL issue after they migrated to a new system. I will be moving all of my business elsewhere.

If you need a hosting company you can rely for your business, this is no longer a good option. Don't do it, you will regret it.

I would give zero stars if I could. They migrated to a new server and in the move ALL my contacts have been deleted and I've spent DAYS trying to get my email working again. Now I'm getting junk in but all my work contacts are getting email bounce backs. It's so awful I've lost weeks of work, and tons of money. Plus I look really unprofessional. I'm moving to gmail.

not the best. not very happy with ecoweb. major problems with outlook. have done everything suggested by them and still not working. seems like customer services keeps repeating themselves on how to fix the issue.
thinking of leaving this company for good. not reliable, not efficient. will take this further if my business suffers from it.
highly advice not to go with this company.

I feel we got good service. Where I wasn't sure who's responsibility something was Eco stepped in and fixed it anyway. I'm very grateful.

Fast, helpful advice! EcoWeb support has always been a good experience. 💯

On Easter Bank Holiday Monday, I had a two-part issue with a domain name that I expected would be resolved the next day, or later, as it was important, but not particularly urgent. I was pleasantly surprised when literally a few minutes after opening a ticket, I received a response and the situation resolved to my satisfaction. Well done to the team!

I had a couple of niggles with my site, mostly because I hadn't been on for a while and was wanting to get it up and running again.
I submitted a couple of tickets on bank holiday Monday, marked priority as 'low' and was not expecting a response.
Both tickets were answered and and resolved very quickly, even the one where I needed an expert to walk me through my problem. Very impressed.

Speedy response and issue about updating log in for ftp access was resolved, thanks!

I've been signed up with ecowebhosting.co.uk for a while, in the hope of migrating a free wordpress.com site to its managed wordpress package, and getting an email system working. My progress has been much slower than I'd have hoped (partly because this is a side project) and I am starting to think I've not chosen the right hosting package or company.

I have registered three domains, but only have one full hosting package. The hosting package has just been "upgraded" and the control panel for the domain linked to that one is now completely different from - and very confusing in comparison to - the simpler control panel for the other two domains. I've no idea where I'm supposed to manage DNS from as there are seemingly different routes to doing it, but most of them don't actually work.

Support is slow to respond, and far less helpful than it needs to be, and apparently phone support isn't available, though I have had that in the past.

I'll be updating this review if I get the great support that many other reviewers apparently experience, as I'd much rather report a happy ending than have to go through the pain of finding a different hosting provider.

UPDATE 11/4/2025
Two days later and I am no further forward with my immediate issue, which is that the new email system appears not to offer POP3 access. A succession of different support people are asking me to try things without properly reading the information I've already given them, as if they had they'd see that I have already tried all these different things and that none of them work.

It appears the support people just want to give some random answer to get rid of you, and then I have to wait hours and hours to get back to the front of the support queue.

It's becoming increasingly clear I probably need to go elsewhere for web hosting.

SECOND UPDATE:
I'm upgrading my rating to two stars, as at least my problem is now finally being taken seriously and has been escalated. Some changes have been made at the server end and I can now apparently connect to the mail server via a POP3 connection. Unfortunately when the email comes through it is completely empty.

I'm a bit more hopeful that eventually some resolution will be found for this particular issue, but I'm still fearful I am going to encounter more show-stopping issues once I actually get as far as trying to transfer my website to the new host.

Update 20/03/2026
There's a happy ending to this sorry tale, but no thanks to EcoWebhosting. Ten days ago I finally got around to transferring our domain to Kualo, and have been able to accomplish more there in the short time since than in the whole of my time with Ecowebhosting. I'm really wondering now why I didn't do it sooner.

I’ve always found the support to be excellent and on this occasion was no exception. Support sorted the problem quickly and with minimum fuss.

The support team is fantastic. They know what they are doing and how to fix the problems that folks like me inadvertently create.

Plus, they are polite. Who could ask for more?