Ede & Ravenscroft Reviews 

Where to start with how bad they are. Firstly let's talk about the customer service which gives replies from a "no reply" email to ensure you can't query or challenge them.

Then let's talk about the monstrous arrogance of the photo selection process where if you don't do it fast enough, they will make the decision for you, a paying customer.

Let's discuss the customer service answers that wilfully and consistently refuse to answer the actual questions asked and instead tell you what they want to say.

Let's discuss the probably illegal undeclared contract terms such as only having 7 days to use your discount code if you pay on the day, and if you don't they'll pick your photos for you and won't refund the deposit whether the photos are any good or not. Fair to say I don't trust them to pick the decent ones.

Then let's wrap up with the exorbitant and eye-wateringly expensive shipping - for 15 quid I expect them to be delivered in a Sherman tank.

It would be lovely to be able to say that at least the staff on the day are pleasant and helpful - and the ones in robing are. The photography side of it though seems as hard-headedly insistent on being as truculent as possible as the so-called online customer service.

It's bewildering how a company thinks it can act like this in the 21st century without receiving justly excoriating feedback. No doubt I can be sure of some gaslighting corporate response thanking me for praising the robing teams while ignoring the 95% of the rest of the review that expresses clear and justified dissatisfaction. Oh and the website is like something out of the dark ages, with their pricing you'd have thought they could afford some decent web design.

Ordered a photo-taking package for graduation. The photographer is not very patient. Feel rushed while taking pictures.

Sent me a damaged mortarboard THREE TIMES. The second time I was in correspondence with someone via email to send a further replacement but he stopped responding and I therefore had to call again. When that one came damaged I gave up and ended up walking with a damaged mortarboard. Their ceremony passport app does not work at all (you can't even get past the log in screen), the robe they gave me during my fitting was too small (despite me specifying my measurements in the indicated box during booking), and then they emailed me the link to choose my photographs and it doesn't work - I can't even sign up in the manner it's instructing me to as the option to do it is not on the link in the email. I now have to go back through customer service yet again. I'm upset my university (York) chose to go with this provider and dread having to go through this again for postgrad - if there was another option, I would 100% use it.

Staff were unfriendly and were rude to me. I went a day prior to graduation day to avoid any hassle, and even though there weren't many people, staff were unfriendly and ignored me while waiting, and I had to ask multiple people to get clear instruction. For the price I paid, the least to expect is a smile and clear instructions.

Smoothy and friendly service supporting a unique experience.

good service but quite expensive

They are fine. They're also usually your only option, so not not too much choice.

Ede & Ravenscroft were responsive to all my questions. Graduation day itself was smooth - their staff were very pleasant and helped with the gowns. No complaints at all. Thank you for your contribution in making the day memorable.

Way to expensive for what they offer.

Smooth experience and intuitive website, no complaints!

I went to pick up my gown to the wrong place, but Scott sorted it out. Brilliant! Thank you!

Graduated from University of Liverpool yesterday and the team at E&R were so helpful. I wanted to keep my gown for an extra night so I could get photos with my kids and Scott was really understanding and arranged this with no problem at all. Thanks for helping me make this day extra special!

Made my graduation seemless and enjoyable

Alan was absolutely fantastic, he was so helpful and made the experience so easy. What an absolute gentleman. Would absolutely recommend him and this company to anyone who need their services. He made my graduation so much better!

Great service. Pauline is excellent at the ole “manhandle” if you know what I mean.

Thanks!

Paid 2 £20 sitting fee’s one for myself and one for my family and I later on. At no point was I made aware that the prices were so high for the photo’s, 2 photo’s in a frame cost £100 before delivery and for 5 digital copies of different photo’s it cost £119. Had I known this was the price I would not have gotten photo’s. Not because I can’t afford it or it doesn’t match my “budget” as I noticed on a reply to a different review, but because it is absolutely unjustifiable and was not made clear at all when paying the sitting fee.

Staff were lovely, but the service is completely misleading.

Recommendations going forward, supply a pricing list at the point of taking photo’s, so people can make a fully informed decision and don’t feel financially pressured because they have already paid the sitting fee. I personally would rather lose £40 than spend £150 after postage for at most 5 photos and potentially a frame.

I recently graduated from Queen Margaret University and forgot to get my professional photos taken on the day of graduation and so went back the next day and asked if I could get them taken then as there was another ceremony happening the next day too. All the staff that I spoke to were very helpful and took the photos that I missed. A photographer called Rodger took my photos. He was lovely and took some great shots.

Staff were very friendly and helpful, gown fitted perfectly and comfortable

Absolutely the worst shopping experience I've ever had. The website is impossible to navigate. It's like it was deliberately designed to make shopping a puzzle. Checkout basket still has items previously purchased and when I add new items they are still there adding to the total of previous order. Its impossible to clear. Plus I made my order for graduation, tickets grown and no clear instructions on how am collecting them. No shipping and delivery dates. I dont need a website like this to ruin my graduation experience. They should take it down. 0 recommendation from me.

I will update my review if this gets sorted. I have the same problem as a reviewer a few days ago. I graduated last week and got an email to select my photos within 24 hours on Wednesday 1st. So i went on, and it says the deadline had passed and I couldn’t select them (it hadn’t). Then I filled in 2 online forms and tried to call, at no avail. The next day, I check again and this time it says “the deadline for choosing your images is 02/07/26 at 20:59, so I go on again, before the deadline again, and no photographs are available to select? So I sent another email, and today I have been on hold for 45 minutes+ twice, attempting to get help. Currently on hold again as I type this. For £130, I want to select my own images as there is clearly a technical fault around the deadline, and very bad customer service and impossible to get help. Please respond and solve this issue so I can select my images.