eflorist.com Reviews 1.072

Horrible. I will never order again.

Absolutely awful, didn't even send the same flowers as the picture for mothers day, ordered a 'large' bouquet which again looked no different. Customer service was awful and commented how they had similar colours so will not issue a refund, never ever order from here!!!

Do not use. Total mess of a company. Could grow the flowers quicker. Customer service...pah. None at all. Wanted same day, they couldn't. Email at 2pm to say we can deliver a different set the next day, responded at 14.12. Sent an email at 7am. You didn't respond before 4pm so we can't. This went on the same loop for 3 days. Disaster of a company

Wow!

Ordered a vibrant bright Spring bouquet with the flowers my mum likes for Mothers Day and a box of chocolates

'Bouquet' arrived minus chocolates, mum is aware that they came in buds and would need a good drink ..... but no nourishment would change the physical flowers .... it was only tulips .... and similar to those you pick up at closing time !

Only way I knew, was my mum sent a photo to say thanks - but if they had been sent to a colleague etc you may not be aware of the horror they receive

AVOID this company and contact a local florist to arrange

I ordered flowers as a colleague was leaving. I ordered a large spring hedgerow costing over £30 for next day delivery. They didn't arrive the next day, eventually arrived a day late at 6.30 at night, The colleague finished at 1.30!
The roses were dead, there was one iris bud and no alstroemeria. Absolutely awful. When i complained they said they were fresh, have met the colour scheme and are of value. I would never get flowers from here again

Ordered large bouquet for mothers day, received a small (13 flowers is apparently correct). Awful customer service, told to follow flower care instructions as if it's going to multiply the flowers, won't be ordering again.

I ordered 2 bouquets for Mother’s Day when they arrived nothing like the pictures, one bouquet didn’t have any wrapping on it and the other was all creased and had pen writing all over the wrapping. Will not order again. Customer service said that the flowers looked fresh so there was nothing they would do, I went out and bought new flowers for my mums.

Paid extra for a nominated day delivery (Mother's Day) and the flowers did not arrive on the day I specified. Plus, I paid for a medium bouquet and it arrived extremely tiny and just sad looking. I emailed pictures to their Customer Service team and they completely dismissed me, according to them the bouquet looked "to value." Absolutely laughable and ridiculous. Worst flower company ever.

Paid £60 for mothers day flowers got cheap £5 ones half dead customer service said they cant do anything

Terrible company will never use again, the first time was bad enough. Delivered on a different day even though paid the extra to guarantee delivery on requested day.

Told them the recipient wouldn't be in, eforist said would either leave with a neighbour or in a safe place out of site on the property.

It was left in plain view on doorstep!

Taking kids hard earned money to give their flowers. I admit I got what was in the picture but it is so boosted out. Half the flowers were dead and broken.
It was delivered a day early, if it hadn't then I wouldn't have had anything. My children live 500 miles away and had to boost the flowers so that they didn't feel tight and stingy and send them a thankyou.
It's the thought that.counts bit I am claiming about the rip off.
Appalling quality

Very disappointed.....ordered flowers and chocolates for mothers day.... not only were the flowers not delivered to the door but left by their entrance gate ...they were appalling... and nothing like the colours chosen . Not only were the flowers disappointing she never received any chocolates as ordered either. Very dissatisfied

I'd give minus 5 if I could. This company needs shutting down. Delivered practically dead flowers tgat didn't look anything like what was ordered and received no response from them after emailing several times.

Should’ve checked Trustpilot first.
Like many others, please do not use this company. Ordered for sympathy, paid £6.99 delivery for next day. Didn’t arrive until the day after.

Never available on chat and simply sends the same oh well we only guarantee chosen delivery day for 90% of orders. I bet the other 90% of customers get the same reply and eflorist are making a fortune by charging £6.99 to each order but paying Yodel fir a much cheaper 2 to 3 day, not next day, service.
Will not use again and advise you don’t either.

Tried one more time to get a sensible response, not simply the sane scripted it’s now been delivered but do get in touch if anything else email AGAIN from a very incompetent Jordan.

Surprise not change but they sent me the Yodel photo showing delivered, which I had myself, showing delivered A DAY LATE!

Everyone, let’s shut this business down.

Dreadful. Ordered a large bunch for a birthday with no roses. Arrived with 20 percent roses and the size of the bunch was very small and would cost £12 in the local Co op as opposed to nearly £40 from Eflorist. The delivery was fine but that’s nothing to do with them it’s Yodel who deliver. They offered a free box of chocolates with a large bunch which contained 3 chocolates worth about £1. I didn’t read the reviews because they are attached to a local business and time was short. Never again. Sorry.

Wish I had read the reviews, My friend lost her son and I arrange for a bouquet to be delivered next day to them - the flowers arrived 3 days later and they didn't even deliver to her door they left them in the lane at her address.

Unlike the critical reviews I have read, the Sunlight bouquet and chocolates I ordered for my daughter’s birthday were absolutely beautiful. They arrived on the correct day and my daughter was absolutely delighted. She showed them to me over the phone and they are gorgeous. I have no complaints and am more than happy.

Flowers and chocolates I received were left outside my front door in heavy rain, the courier didn’t ring the door bell, both my husband and I were in the house at the time. We found the flowers left on the doorstep at 7.30a.m .
The packaging and gift card were sodden.
The roses in the arrangement were not fresh and I sent photographs to eflorist as evidence .
Eflorist would not accept responsibility for the poor condition of the flowers and the unacceptable delivery method. I requested twice for the company to ring me as I didn’t feel the company were taking my email correspondence seriously. No one rang me.
I am 62 years old and have not had cause to complain about a delivery previously.
I also have a floristry’ certificate and have some knowledge of what healthy flowers should look like.
Very disappointing service.

I would rate this company worse than zero if I could. AVOID AT ALL COSTS! The flowers arrived in time and that was fine but no vase which I paid nearly £10 for. For me the issue is that if not happy with the service there is NOONE to contact. Can’t get through on a number found via google, despite calling constantly engaged - probably all the other people trying to complain! The email that I sent to an email address also found via google received a ‘delivery status notification failure’ auto response as the ‘email address not found’
So I have paid over £60 essentially for a bunch of flowers I could have bought in Marks & Spencer’s!

I ordered a set of flowers for International Women's Day and paid for a premium delivery to be delivered exactly on 8th of March. The flowers didn't arrive on time.