Efurbished Reviews 

Order never sent and refund never received. No tracking number provided after order and it all went downhill from there. I waited so long intact I had to open a dispute with my credit card and only then I got money back. My invoice said I paid with klarna when I did not use it. Paul is a Scammer!

Didn’t arrive on scheduled delivery day, then received an email saying there had been a problem with delivery and they had cancelled my order and sent a refund.
Refund was never received.
Emails sent from the link in the order confirmation email were sent back as undeliverable.
When I sent an email through their website chasing the refund this is the nonsensical response I got:
‘pkease note this order was refunded on the 24th of september please see the TTtched screen shot if not receiced cobtact you bNK nd supply this emIL TO Rie CHARGEBck whixh we will accept our end re re write’

The price was great, the condition of the product was like new and service great too, can not fault the whole process from ordering to first use. will be using Efurbished again and recommending them to my friends and family

I placed an order on 12 September, which was supposed to be delivered within a week. After the delivery did not arrive, I contacted customer support and was informed that the product was no longer in stock. I therefore requested a refund.
The store stated that the refund was processed on 22 September, but the money has still not reached my account. I have also not received any confirmation or proof of the refund being issued.
When I contacted customer support again, I was simply told to wait up to 14 days, without being provided with any further evidence or a refund reference.
At this point, I have neither the product nor my money back. Very disappointing experience and poor communication from customer support.

Did not recieve item. Could not contact via email. Still have not recieved refund.

I ordered a 50” TV and compatible sound bar and speakers, and quickly received the order confirmation with a delivery tracking number.

On delivery of a parcel clearly marked ‘1 of 1’, it was too small for a 50” TV. Just the well-packaged sound bar and speakers.

Calls to efirbished’s contact number went to voicemail and emails to listed in the sales invoice bounced, so I used the web chat.

Eventually, efurbished replied with ‘ Hello we are sorry we are unable to trace the TV delivery it seems to have been miss routed’.

How this got ‘miss routed’ when the package was ‘1 of 1’ baffles me.

While efurbished have said they will refund the TV purchase price, I’m now stuck trying to find a TV to make the best use of the soundbar I’ve bought.

A week later, and I am still waiting for my refund.

My order was placed 9th September 2026 (Samsung A+ tablet) and as of today's date I have not received it. I was contacted on 15th September stating it would be delivered by Royal Mail and once it was out for delivery I would received the tracking number and as of today's date I still have not received it. It was a birthday present for my daughter...STAY AWAY FROM THIS COMPANY, THEY ARE SCAMMERS. I tried contacting them to no avail.

Had delivery date changed multiple times, even told the item was with a courier and would be delivered during a specific time window (on two separate occasions), to then be told that there was an issue with the order and that I would just be refunded ? I had to get time off work on separate occasions to receive a delivery that I don’t even think ever left the store.

Scam artists avoid like the plague AVOID AVOID AVOID cancelled the order of my tv the night it before it was due to be delivered after waiting weeks on end with no explanation!

What a horrendous experience! I still haven't got my refund. I've been sold a TV that isn't in stock, can't get hold of anyone via the phone number (over the course of days), have had an email implying I'll receive a refund and have asked for proof as it's not hit my account and being met with silence

Good pricing and arrived within a week and good condition

Really good and in all honestly I was a bit sceptical about the delivery and the decent shape the proudct would end up like. It was all very good and worked perfectly you wouldn't know it was a refurbished product apart from the box, which lets face it gets thrown away anyway!

Everything went well apart from having to chase the product on the delivery date.

Unexplained week and a half delay in despatching "in stock" item which stated expected delivery was less than a week. Phone when it arrived was a grey market import from the UAE not a refurbished UK/EU version as described.

Honestly I was wary spending a larger sum of money on an unknown website but I from start to finish they have been amazing! Communication was top notch and personal to our situation after I left a note. Delivery was quick and the laptop itself is fantastic, almost too good to be true. My son and me send huge thanks to the efurbished team and I will definitely be back when I need other tech.

I have bought a “refurbished to full working order” TV from them.

When it turned up eventually, with a two week delay after efurbished had taken payment, the TV screen has an obvious, highly visible fault.

I immediately contacted efurbished.co.uk to request efurbished.co.uk that I reject the TV, on the grounds that the TV is not as described and not fit for purpose.

Now a couple of days have passed and not even a confirmation of receipt of my request.

This is covered by my consumer rights and does not require any further “investigation”, common efurbished.co.uk do what is required from you by law, pick up the TV and refund my money!

(support) dcmdirect.co.uk DON’T TAKE ANOTHER TWO WEEKS TO DO WHAT IS MORALLY & LEGALLY REQUIRED FROM YOU!!!

Added 18-Sep-2026:
Rather than flagging this review as “defamatory” (my review simply states what has happened AND NO “opinion) try improving your customer service!

I have sent seperate emails to “sales-AT-efurbished.co.uk” AND “support-AT-dcmdirect.co.uk“ which both appear to be unmonitored, since Ihave received absolutely NO reply!

It is strange that you deny any link between efurbished and dcmdirect.co.uk, since your INVOICE DETAILS STATE TO CONTACT “support->AT<- dcmdirect.co.uk” right next to your company logo! If it was possible I would attach a screenshot of the header of your invoice! BELOW YOU FIND THE EXACT DETAILS COPIED FROM YOUR INVOICE TO ME!!!

Efurbished Technologies Limited
3rd Floor Old Stock Exchange
St Nicholas Street
BRISTOL
BS1 1TG
United Kingdom (UK)
01202 137012
support-AT-dcmdirect.co.uk <-<-<-<-<-<-<-<-<-<-

Just bought a TV from Efurbished. Arrived on time via DHL. Whole process was super smooth - Paul was very communicative on email - keeping me in the loop on the expected delivery timings etc.. any queries he came back to me really quickly. Great, attentive service. Just set the TV up and its brilliant! (how did we endure our old one for so long, ha!) Can't fault them, great company.

Efurbished sells TVs they don’t actually have in stock. Live chat agent tells you that they have them in stock, and when you place the order, they actually can’t fulfill them.

They can’t guarantee delivery dates, and make up constant excuses why they can’t be fulfilled. First they’re ‘moving through the warehouse too quickly’ then the ‘collection has failed with DHL on several occasions over a 2-week period’, then it’s been collected when it hasn’t, ‘unexpectedly out of stock’, now they’re ‘stopped by DHL’ under some fictitious scheme. Can’t keep their story straight, full of excuses, can’t deliver on the products you’ve ordered. A total sham. I have flagged this to DHL senior management for investigation as to why they’re being blamed for the delays.

Because they’ve never seen the product, you are literally getting anything that comes your way. Wrong product, missing accessories, faulty, etc, and they can’t guarantee them, this is why there’s so many negative reviews coming out.

All the while everything shows ‘in stock’ on the website. But notice if you place an order, it still say’s ‘only 2 in stock’, etc

A bunch of total scam artists. Avoid like the plague.

Update following their message:

It’s really poor that Efurbished would suggest that I am related in some way to other reviewers having a very similar experience. There are several people reporting this that I have absolutely no relation to whatsover.

It is ironic that my review is around their excuses for failures, and they can’t even truthfully respond to the genuine review, and instead suggest that there’s some scheme, and that it couldn’t possibly be due to their terrible service.

Update 17th September: Efurbished must be entering the Guinness World Records for the number of times they can change their response. They’re updating their replies several times per week with different stories, statement, claims. Absolutely ridiculous!