I needed some support with a product which I have owned for a while. I used the 'contact us' function and received quick support from Lara, who helped me resolve my issue quickly and satisfactorily... Toon meer
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Lees wat reviewers zeggen
The customer service is first class. I bought a remote sensor bin which was a very classy product. There was a slight issue with this and after reporting it a replacement lid was sent out immedi... Toon meer
Never thought I was spend so much on a bin, however it's value has been proven. Had the product 5 years, bin was not opening fully, contacted customer services and they quickly identified the problem... Toon meer
Absolutely outstanding Customer Service ! I had some issues with soap dispenser which sudendly stopped working .The communication from the moment I have emailed was 5* .Confirmation from R&D depar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.
Contactgegevens
Verenigd Koninkrijk
- support@ekohome.co.uk
- ekohome.co.uk
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Heeft 66% van zijn negatieve reviews beantwoord
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Best food caddy liners
Best food caddy liners I have found. They are strong and don’t fall apart. Quick delivery too.
Eko mirage sensor 80l
Eko mirage sensor 80l
Really pleased with this bin and the fact you can get it to stay open if you need to dispose of something for longer.
Shout out to Lara from customer service who went above and beyond to assist with a teething problem
Waste bin scent capsules
The scent capsules are okay but personally I’d prefer a stronger scent. It’s quite subtle.
A good and well thought out product
A good and well thought out product. Functional and attractive. (Without being too over the top - it is still only a bin.)
Customer Service Second to None
We had a problem with the bin pedal not working. Eko customer service were second to none, problem resolved. Impeccable communication with Eko. Highly recommended.
Good quality products
Easy to order and a good quality product at a reaonable price. Such a simple design but it works well and fits in with my kitchen.
Very good customer service
I ordered a kitchen bin and needed it urgently. The order was speeded up by customer service and it was delivered even earlier than promised - very impressive, especially in August when some things slow down.
Bin lid not opening
On asking advice from EKO in regards to my bin lid not opening, on giving them a copy of my receipt and a video of the problem, the identified the issue and sent a replacement pedal along with a you tube video on how to replace the pedal! Now fully working again! Efficient customer service… thank you
Fantastic customer service.
Fantastic customer service.
very fast response to my initial query, Karen S came back with the information I required and the next steps to take and kept me informed all the time.
Very impressive.
Good quality product
I have just bought the bin and the matching bin liners, both are very good quality.
Beautiful bins and beautiful customer…
Beautiful bins and beautiful customer service. I am a proud owner of a beautiful EKO bin and after 18months the hatch on the lid got broken and the EKO team sent us a new hatch within a few days. Their communication was fast and considerate and problems solved in no time. I am impressed! The EKO bin not only looks good as new in my kitchen, but it also works efficiently as ever.
I highly recommend - good investment !
45L sensor bin
I had been trying to find a sensor lid for my EKO bin for months. I approached EKO direct and they couldn’t have been more helpful in supplying me with exactly the one I wanted. They were very helpful and quick with their response
A good quality caddy
A good quality caddy, I purchased to store washing powder rather than for vegetable peelings. I am happy with my purchase.
Fantastic All Round
Really like this company, they have solidly built, beautifully designed and well thought out products. Their ethos and communications are fantastic, deliveries have always been fast and on time, it's a real pleasure to do business with this company.
I've Bin thinking about you...
Have an Eko bin, wanted the official fresheners. Turned up pronto, all good. The bin itself is also v good :)
Bin order
Ordered a bin (to store washing powder in in my laundry room). It arrived promptly and loved the quality of the product- only problem was it wasn’t the colour I ordered. I emailed the company and Karen answered me within a few hours. Bin was replaced and original one collected within a couple of days. Karen also sent me some complimentary bin liners to compensate me for the mix up (I didn’t ask for them but it was very much appreciated) and a follow up email a few days later to make sure I’m happy. I am extremely happy with the product and excellent customer service- I wouldn’t hesitate to recommend
Thank you to all especially Karen at Ecohome x
Fantastic customer service from Karen
Fantastic customer service from Karen, we’ve an old bin with a damaged lid, she went way out of her way to locate a newer lid that could fit on an old bin. Highly recommend EKO bins.
Quality product
Very good quality recycling bin, easy to operate and to clean. Looks good too.
Eko customer service is amazing
Eko customer service is amazing. Our bin arrived with a cracked lid (parcelforce) and I received a same day reply from Eko. They quickly despatched a replacement lid with a different courier that arrived the following day. Accidents happen, but it’s how the company deals with them that gives you confidence and the feeling of being valued.
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