I needed some support with a product which I have owned for a while. I used the 'contact us' function and received quick support from Lara, who helped me resolve my issue quickly and satisfactorily... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The customer service is first class. I bought a remote sensor bin which was a very classy product. There was a slight issue with this and after reporting it a replacement lid was sent out immedi... Toon meer
Never thought I was spend so much on a bin, however it's value has been proven. Had the product 5 years, bin was not opening fully, contacted customer services and they quickly identified the problem... Toon meer
Absolutely outstanding Customer Service ! I had some issues with soap dispenser which sudendly stopped working .The communication from the moment I have emailed was 5* .Confirmation from R&D depar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to EKO Home! EKO re-imagines your home with products designed with beauty and intelligence in their heart.
Contactgegevens
Verenigd Koninkrijk
- support@ekohome.co.uk
- ekohome.co.uk
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Phantom Deluxe 45litre Kitchen Bin…
We ordered the Phantom Deluxe 45 litre Kitchen Sensor bin, very quick delivery with the bin protected with very substantial packaging.
It is way better than on our existing bin as the Phantom Deluxe bin has an internal bucket with recessed handles making it easy to lift out for removal of the bin liner.
The sensor opening double doors are smooth and quiet with no clanging or banging when opened or closed.
Great design, product and service, well done EKO Home!
Customer service for replacement parts
Contacted EKO home on the off chance they had a spare part for my Horizon bin that had suffered some damage at home. I recieved a prompt reply within an hour to inform me they did have the part I needed and I was given clear information about how I could order and pay for it. The part was sent out to me freepost. Excellent communication and customer service. Very happy to have my bin fully operational again.
Automatic rechargeable soap dispensers
Ordered EKO home automatic soap dispensers. Delivered quickly and easy to charge and set up. Smart design, can see if they need to be refilled and avoid the use of batteries. We have them in the kitchen and bathrooms. When I had a technical issue with one of the dispensers, Customer Services sorted it out promptly and politely. Hence the 5 stars.
Great products
Great products, quick delivery and a significant improvement on our existing bins. Whilst there was a problem with one of the touch lids, this was quickly resolved.
Very good customer service and product
I had a problem with the mechanism of my bin. I decided to try to find the spare part on their site. Quick response and quickly resolved the problem.
I'm happy with their service! If I didn't try to find the part, would probably buy the whole bin which would cost more than triple the part!
Touch free soap dispenser
I purchased the touch free soap dispenser. Well made and of good quality build. Easy to maintain and charge. I did have an issue and took this up with Eko customer service. They were quick to respond and resolved my issue promptly and politely. I highly recommend. Thank you EKO
Absolutely fabulous customer service…
Absolutely fabulous customer service and what an asset Lara is! She left no stone unturned to resolve my issue with an out of warranty bin. I am now the very happy possessor of a new bin - and a really speedy resolution!
Thank you and well done!
Lost part that was replaced speedily…
Lost part that was replaced speedily with a fantastic Customer Service led Experience from Lara.
Love these bins got 2, household and recycling!
Great customer service
Great customer service. Lovely product
The bin is simple but really well…
The bin is simple but really well designed, keeps bags in place so no spillage when getting them out and the linking feature is great. I have my ordinary rubbish & recycling bins linked together and they take up a small amount of room.
Recommended
Liners
Great liners - they fit the bin correctly, unlike supermarkets generic liners.
Excellent product
Excellent product. Customer service was superb- particularly communication from Lara.
Great customer service!
We had an issue with the bin that arrived, but the Customer Service team were very efficient at arranging a replacement.
Excellent customer service and would happily use this company again!
I am delighted with the self raising…
I am delighted with the self raising lid on my kitchen bin.
Great bins
Great bin, quick delivery.
They are lovely bins - this is my third one now and realised I have spent £450 on them which I think is a bit pricey for a bin.
However, I love the 80l one that I got as well as the 20 x 20 recycling one.
Excellent service
The caddy I ordered arrived damaged. It was easy to email Ekohome who responded instantly, guided me through the process and swiftly replaced the damaged item. I am pleased with the caddy, which is a neat design giving easy to use kitchen worktop waste disposal.
Excellent Bin
We needed a food waste bin of a size to fit in a pull out drawer in our kitchen. The EKO bin fits exactly and the opening is exactly where we need it to be. The quality of the bin is excellent and I love the colour.
Great bin
Love the sensor bin bought for the bathroom. Just the right size, and nearly silent in operation. This one is rechargeable and we’ve had it several weeks and not had to charge it yet.
Sandra
This is the best bin I've ever had. Like the touch-free opening. It looks stylish in my new kitchen and fits with the decor perfectly. Wish I had found this sooner, well worth the price.
Needed a replacement lid
Needed a replacement lid. No issues at all. Very helpful. Will never be going back to a non sensor bin. I brilliant idea. Many thanks to their team.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.








