I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by te... Toon meer
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In the past I had trouble finding the right battery replacement for my e-bike Prior websites never provided the right specs Or voltage output. ElectricByke’s website made the process transpa... Toon meer
Bedrijf heeft geantwoord
ordered the aostirmotor s07g, and it is a beautiful bike, would be even better if the battery was white like the frame. only issue i had was that the bell broke off the handle bar but it dont matter a... Toon meer
The bike is great, but shipping was disappointing. It was not packed well and the charger arrived broken. UPS also failed to get signature upon delivery but I got lucky and it was not stolen (all pac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At ElectricByke.com we strive to provide the best e-bikes and recreational mobility products at the best prices for commuters and adventurers of all ages, from teens to seniors.
Contactgegevens
20124, Clifton, Verenigde Staten
- (888) 334-1710
- info@electricbyke.com
- electricbyke.com
3,4
Gemiddeld
87 reviews
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Faulty battery never replaced and money never refunded!
I purchased a backup battery for my husband's Defiant electric bike for Christmas. The battery was faulty and would not hold a charge. The company was contacted several times both by phone and by text. We were promised a replacement battery. To date we have never received the battery replacement, communication has stopped, I tried to contest the charge but it was over 30 days. I am out $389 dollars. Do not use this company for your electric bike needs, they are not honest!
16 december 2025
Review zonder uitnodiging
Battery backup order - all went well!
I ordered a replacement battery for my defiant bike. It was easy to order, shipped quickly & I was able to get the battery before Christmas. It was a pleasure dealing with you.
18 december 2025
Antwoord van Electricbyke.com
Thanks for your review! Enjoy your new battery!
Advertised item non functional
Sent out an advertised item to do a specific task (a key to unlock my battery) and the key is not compatible.
5 mei 2025
Antwoord van Electricbyke.com
Hi Justin - Sorry to hear that the key you received does not fit your bike. Tried to call you but no answer at your number. Give us a call or drop us a note and we will be happy to assist.
I like the speedy support with great…
I like the speedy support with great customer service. I recommend anyone in need of bike parts.
9 januari 2025
Review zonder uitnodiging
Antwoord van Electricbyke.com
Thanks for your review, Antionette!
They are professional and prompt
They are professional and prompt. They answered my concerns in a very timely manner. They're a great company to do business with.
12 december 2024
Antwoord van Electricbyke.com
Thank you for the nice review, Consuella!
Love this bike
Love this bike. Other than FedEx delivering it to the wrong address everything is great.
30 oktober 2024
Antwoord van Electricbyke.com
Glad you are loving your bike, Dorothy!
Displeased
I was truly excited waiting for my battery to come in I purchased a nakto battery for my camel e-bike but I received a battery which is universal to my bike but it was not the manufacturer's battery it just says battery I purchased was for the nakto instead I got a generic brand battery was displeased.
My purchase was for $289.00. for the Nakto brand battery. Instead I received a generic brand.
5 oktober 2024
Antwoord van Electricbyke.com
Hi Sandra -
We do not sell generic batteries What you received was a genuine Nakto battery shipped directly from Nakto. Whether the battery has Nakto printed on it or not, it is supplied by and warranted by Nakto.
I placed my order 9 days ago and it…
I placed my order 9 days ago and it still has not shipped.
16 september 2024
Antwoord van Electricbyke.com
Hi Nadja - we will follow up with the supplier. This should have shipped days ago.
Awesome service all aces!!!
Package arrived quick and just as advertised. Loving the bike gets me to work and back with no issues. I also loved the little care package that was sent a few days later. Keep up the good work. I'll gladly recommend you to friends@
2 augustus 2024
Antwoord van Electricbyke.com
Thanks for the nice review, Matthew! Enjoy your bike!
I had trouble finding the right battery…
In the past I had trouble finding the right battery replacement for my e-bike
Prior websites never provided the right specs
Or voltage output.
ElectricByke’s website made the process transparent and was very easy to navigate.
The ordering and shipping were expedited
And I received my new properly-specked
Battery as promised.
The customer service and follow up are first
Rate. They are truly a customer focused
Company
17 juli 2024
Antwoord van Electricbyke.com
Thanks for your review, Jerry. Wishing you many miles of great biking!
I bought a FreeGo DK 200 Pro and it was…
I bought a FreeGo DK 200 Pro and it was missing front wheel lockdowns, pedal assess quit working after one hour, missing two nuts under the seat, Rear tire badly misshaped from factory, which made the bike almost impossible to ride after 20 mile an hour rear tail light does not work properly with the headlight functions, Front rotor is slightly bent and Makes scratching noise from day one.
19 juni 2024
Antwoord van Electricbyke.com
Hi Roger -
You purchased your Freego DK200 in July 2023. In reviewing the correspondence regarding your bike, we had responded to issues regarding interpreting the LED error codes and asking for details on the parts and, later, a video to clarify the parts and apparent loss of pedal assist. Checking your emails (you use several different email accounts so hopefully we have reviewed all of your correspondence and chats) we cannot find your response to our request. This year you contacted us regarding tires for the bike and you purchased brake pads mentioning that you could not ride your bike without them (they ran late in being delivered, apologies). We assumed this meant that issues had been solved with the information sent earlier. Can you provide the requested video showing missing parts and the rear wheel pedal assist issue. (Check you junk mail accounts, just in case). We did not hear about an issue around a mis-shaped rear tire nor the tail light or front rotor. (Rotors typically need adjustment from time to time on all bikes, by the way).
Regards,
Customer Support Team
Antwoord van Electricbyke.com
Thanks for your review, Deneen. Enjoy your bike!
Antwoord van Electricbyke.com
Hi Lona - Thanks for your nice review!
Have not received order
I ordered a flag for my wheelchair back on May 29th 2024. I have yet to receive anything. Had a brief interaction via email June 12th they said they could see my order and they would check. Today is June 20th, no update and no flag. Not impressed with this company. Am considering buying an electric bike, but not from this company!
29 mei 2024
Review zonder uitnodiging
Had a great experience with…
Had a great experience with Electricbyke!! Bill was great in assisting me with my purchase and it got to me a few days later!! Highly recommend dealing with them!!
29 mei 2024
Antwoord van Electricbyke.com
Thanks for the review, David. Enjoy that bike!
Electricbyke was fine
Electricbyke was fine. Your supplier EW sure doesn’t like to handle small accessories. I appreciate what customer service did and thanks to Bill finally received safety flag for my mobile scooter. Product was so easy to install as advertised. Thanks Bill
2 mei 2024
Antwoord van Electricbyke.com
Thanks for your review, Jack! Long may that safety flag wave! 😉
the price was good
Even though the price was good, the bike arrived unfixable. I contacted electricbyke and they deferred all my concerns to Micargi.
I then received a replacement bike from Micargi. So the bike was mailed twice, once from China and then from Micargi.
16 april 2024
Review zonder uitnodiging
Antwoord van Electricbyke.com
Hi Paul - Thanks for your review. The bike did have some issues and was replaced at no charge: sorry for the hassle but we did our best to make things right. The issues were primarily due to shipping damages which, unfortunately occasionally happen. Just for the record, the bike(s) were shipped directly to you from Micargi - we always ship direct so there is only a single shipment. Hope you have many happy hours of riding!
Antwoord van Electricbyke.com
Hi Charles - Actually, we processed your refund several days ago when the supplier confirmed that they had received the return. You may want to check with your credit card company to confirm.
- Customer Support Team
Ordering and shipping was very easy
Ordering and shipping was very easy. Quick service, love the bike!
3 april 2024
Antwoord van Electricbyke.com
Hi Timothy - Thanks for the review. Enjoy your e-bike!
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