Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... Toon meer
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This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Toon meer
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Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Toon meer
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Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Electricpoint, a trusted online electrical wholesaler serving professionals and DIYers across the UK. As part of the UK’s largest independent wholesale group, we stock top brands like Dimplex, Ohme, Fusebox, Rointe, Vent Axia, JCC and Aico, including energy-saving LED lighting. Our customers benefit from a price match guarantee, exclusive product lines, and eco-friendly delivery. Need it fast? We offer Click & Collect in Greenwich, Harringay, and Ipswich, plus fast UK-wide shipping with four dedicated delivery vehicles in London. Trade account holders enjoy special discounts and priority service. Can’t find what you need? Our friendly team is ready to help. Count on us for expert advice, quality products, and dependable delivery.
Contactgegevens
Units 9 & 10, Ramac Way, SE7 7AX, London, Verenigd Koninkrijk
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,9
Goed
266 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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What fantastic service just before Christmas
Order arrived next day. Fantastic service. The only downside was that the clips holding the cover in place break easy. So be carefull when puting the light back together upon completion.
Well done to the team in Greenwich. And to Tracy Watson in Customer Services
19 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for the great feedback. We’re really pleased to hear your order arrived next day, especially at such a busy time of year. Thank you also for the helpful note about the clips, we appreciate the useful feedback. We’ll be sure to pass your thanks on to the Greenwich team and to Tracy in Customer Services.
Great customer service
I have been using electric point now for quite a while the customer service is great no complaints whatsoever my parts are always on time no issues at all.
5 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your continued support and kind feedback. We’re really pleased to hear you’ve had consistently good service and that your orders arrive on time. We appreciate your loyalty and look forward to continuing to support you.
Had great customer service experience
Ordered a bathroom fan, which was delivered quickly. There was a problem with the product. Called customer service. They arranged a way for me to get a new product sent out immediately while the return was being processed. Can't fault them.
11 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you! 😊 We're glad the team could help get everything sorted so quickly. Really appreciate your kind words and support!
this company is a joke
Avoid this company at all costs.
I placed an order for several items, but they only delivered part of it and still claimed the full order had been delivered. Even after I provided the delivery slip showing missing items, they refused to refund me. I’ve now had to open a dispute through PayPal, who are currently reviewing the case. Hopefully PayPal will help me get my money back.
There are far better electrical wholesalers out there,don’t waste your time or money with this one.
4 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Matt,
We're very sorry to hear about your experience and the frustration this has caused. We understand how concerning it is to receive an incomplete order and not feel it’s been resolved properly.
This is not the standard we aim to provide. We take issues like this seriously and would like the opportunity to review your case again. If you're willing to contact us with your order details, we will investigate this as a priority.
Kind regards,
The Electricpoint Team
Excellent Customer Service
I placed an online order mainly because the price of the goods I wanted was very competitive. One item was out of stock at the time but all credit to Nick in customer services for getting that sorted and despatched to me in double-quick time.
9 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Andrew! 😊 We're really pleased to hear you were happy with the service—and glad Nick could get everything sorted for you so quickly. Appreciate your kind words! 👍📦
Great company.
Very clear information regarding the delivery of the storage heater. Ordering straightforward and arrived within the week. When I contacted Electricpoint regarding the serial number I had a reply within 2 hours even though it was later Friday afternoon.
5 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Iris! 😊 We're really glad to hear everything went smoothly and that our team could help promptly. Appreciate your kind words and support! 🔧📦
Poor Comms
Updated: Updated 11 DEC. Company finally got in contact and sent me my £45 order without any further issues. Took 2.5 weeks but it was the lack of comms that was more scary. Added a star for finally delivering.
24 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi,
Thank you for raising this, and we are genuinely sorry for the experience you’ve had. We completely understand how concerning it is when communication breaks down, and we want to reassure you that we are not a scam retailer — we’ve been trading for over 70 years and continue to serve thousands of customers each week.
At this time of year, our order volumes and stock movements are at their highest, which has unfortunately resulted in delays and slower customer service response times. However, this is not an excuse, and we apologise for the frustration and lack of communication you’ve encountered. You should never be left without an update on your order.
We can see that your items were placed on back order because the supplier was temporarily out of stock. You should have received timely updates, and we are reviewing this failure internally.
I am unable to trace your order from here. Could you reach out to us directly?
Please email sales@electricpoint.com
or call 0203 994 5470 and we’ll prioritise your case.
• a full refund processed without delay, or
• an updated delivery date if you still require the items.
Thank you for bringing this to our attention — your feedback helps us correct issues quickly.
Kind regards,
The Electricpoint Team
10 out of 10
Have used Electricpoint a few times now, and the deliveries have always been on time and as expected. I will be continuing to use them in the future.
1 december 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hello Mark,
Thank you so much for the fantastic review! We’re really pleased to hear that your deliveries have arrived on time and as expected. It means a lot to know you’ve chosen to return to us, and we truly appreciate your continued trust.
We look forward to helping you again on your next order!
The Electricpoint Team
Sent me out faulty kit blown spd and…
Sent me out faulty kit blown spd and very poor response
22 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi David,
Thank you for your review, and we're sorry to hear you’ve received a faulty SPD, that’s certainly not the experience we want you to have.
We’ve reached out and requested a few details so we can look into this properly and get a replacement or resolution arranged for you as quickly as possible. Once we have the information, we’ll sort this out without delay.
Thanks for bringing it to our attention, and we look forward to resolving it for you.
Kind regards,
The Electricpoint Team
The absolutely worst online electrical…
The absolutely worst online electrical wholesaler
Placed my order on 12 November - received part of the order 19 Novemebr which was outsourced! I have not received the rest of my order. The customer service telephone line is unmanned and a recorded message advises to send an email, as does facebook messenger - I have sent 3 emails and no response. DO NOT PURCHASE ONLINE FROM THIS COMPANY!
25 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Colin,
Thank you for sharing your feedback, and we're very sorry for the poor experience you've had with your order. You’re absolutely right to be frustrated — you placed your order in good faith, and you should never have to chase for updates or struggle to reach us.
At this time of year our warehouse has fallen behind on despatching orders, and unfortunately some mistakes have occurred as a result. That is not an excuse, and it doesn’t change the fact that our service fell short. We are already taking steps to improve this and prevent it from happening again.
I can confirm that our customer service manager, Matt Leicester, is calling you this morning to give you a full update on the remaining items and ensure everything is resolved as quickly as possible.
Thank you for your patience, and again, our sincere apologies for the inconvenience caused.
Kind regards,
The Electricpoint Team
The worst electrical wholesaler I have…
The worst electrical wholesaler I have used, ordered with super fast delivery, a week later I get an email saying there are items missing, dont respond to emails, phone line never gets answered. If you run an electrical company, avoid these guys.
9 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Daniel,
We're very sorry to hear about your recent experience — this isn’t the level of service we aim to deliver, and we understand how frustrating delays are when you’re trying to keep jobs moving.
We’ve checked our system and can see that your order was affected by a stock shortfall, which triggered the email you received. This shouldn’t have taken as long as it did to resolve, and we apologise for the inconvenience caused.
We’d really like the chance to put this right for you.
Please contact our customer service manager, Matt Leicester, directly so we can review your order and resolve any remaining issues as quickly as possible:
📨sales@electricpoint.com
📞 Or feel free to call our team and we’ll prioritise your request.
We appreciate your feedback and are working hard to improve communication during our peak trading months.
Kind regards,
The Electricpoint Team
Good website easy to navigate
Good website easy to navigate
Fast delivery
5*
6 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks, Tony! We’re glad you found the website easy to use and that your order arrived quickly. Appreciate the 5 stars!
Great after-sales service
Replied to my faulty product message straight away. Directed me to the manufacturer. Who was very unhelpful. I went back to Electricpoint. Who advised me to return the faulty product to them. A return post e-mail was sent for the return.
I returned the large heater free of charge and this has been replaced within a week for a brand new heater. Great customer service by Gary Davies
6 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for the lovely feedback! 😊 Glad we could get the faulty heater swapped quickly, and sorry for the hiccup with the manufacturer. Big thanks for your patience—and shout-out to Gary Davies for the assist! 🔧🔥📦
going the extra mile !
Big thank you to Matt and electric point for going above and beyond to get some stock to us so he didn’t miss out a deadline.
First time buys will be definitely using you again thanks again Ryan
4 november 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Ryan,
Thank you for your great feedback! We’re delighted to hear that Matt and the team were able to help you meet your deadline. It’s always our goal to go the extra mile for our customers. We really appreciate your support and look forward to working with you again soon.
Kind regards,
The Electricpoint Team
Unprofessional and slow.
I have spent well over £1000 with electricpoint in the last month. On the first order they sent the wrong breakers that I had ended up having to get from a local wholesaler to do the job.
On the second order they sent me another wrong item. I spoke to one of the team and I don't know who, who said that he would dispatch the correct item immediately and to leave the incorrect item that he picked on the porch for a driver to collect.
Then when I ring up 7 days later I get accused of being a liar and that electric point would never have said this and to go through the correct process on the website, unbelievable! What happened to the customers always right?
31 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hello Spencer,
We’re sorry to hear about your experience and the frustration this caused. We always aim to provide a smooth and reliable service, but we do have to follow certain procedures when processing returns and replacements to ensure everything is handled correctly.
Please be assured that we would never intentionally question a customer’s honesty, and we apologise if there was any misunderstanding during communication. We have also responded to your review on Google to ensure your feedback is fully acknowledged.
Kind regards,
The Electricpoint Team
Excellent service
Repeat customer with a number of orders, all completed without hitch. Competitive pricing with EV chargers and next delivery.
22 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks, Paul! We're delighted to hear you’ve had consistently great experiences with us. We really appreciate your continued support and are glad our pricing and delivery met your expectations.
Horrible and rude customer service!
I’m writing to express my disappointment with the customer service I received from your team today. I received a call regarding an item I had already returned, yet I was told that my refund could not be issued.
The person I spoke with was extremely rude and unprofessional. He spoke over me, didn’t allow me to explain my situation, and when I said I would not shop with your company again, he replied, “I’m not bothered.” I find it unacceptable for a representative to speak to a customer in this way.
I’ve spent £500 on your website because I trusted your service, but this experience has left me feeling completely let down. The representative even hung up while I was still trying to explain my point.
I will not be shopping with your business again and will make others aware of my experience. I would still appreciate it if someone from management could review this issue and ensure it’s properly addressed.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hello Munsif,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. After reviewing the details, it appears the returned item arrived incomplete, which meant we were unable to process a refund at that stage. We apologise if this was not communicated clearly.
Our Customer Service team would be happy to review the matter and see how we can assist further. Please feel free to contact them at sales@electricpoint.com.
Kind regards,
The Electricpoint Team
Problem answered
I sent a query by email and had a very quick reply. The steps I needed to take to install one of their heaters was explained in detail, without pushing a sale, just the facts. Thank you.
15 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your review! We're glad we could provide a quick and helpful response and that the information was clear and useful. We really appreciate your kind feedback! 👍
Took payment for stock they didnt have
I ordered an ev charger, no where kn the website did it say it was out of stock.
The confirmation email went into my junk mail, and on it it explained that it would be between 5-6 working days before they got stock of this item. This should have been clearer as I had booked an electrician to come and install the item and it wouldn't arrive in time.
I rang and was encouraged to cancel my order and they would initiate a refund...which could take 5 working days to go through. The item I bought was around £400 so I didn't have the money to purchase from someone else until the refund had cleared.
Really disappointing that the company would sell items they dont have stock of without making it explicitly clear on their website.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Callum, we're really sorry for the inconvenience and frustration this caused. We completely understand how disappointing it is when an item turns out to be out of stock—especially when you’ve already made installation plans. Unfortunately, during our busiest period, the product went out of stock at the point of your order, and we should have communicated this more clearly.
We truly value your feedback and would like the chance to make it right. Please feel free to call in and ask for our Customer Service Manager, Matt Leicester, who will be happy to speak with you and see if we can perhaps assist you on a future order?
Great service and range of products
Great service and range of products
Sort out issues quickly, Ben at Greenwich very helpful
9 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you! We're pleased you were happy with the service and range, and that Ben at Greenwich could assist you quickly. Appreciate your feedback!
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