Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent... Toon meer
Bedrijf heeft geantwoord
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This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Toon meer
Bedrijf heeft geantwoord
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Toon meer
Bedrijf heeft geantwoord
Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We’re Electricpoint, a trusted online electrical wholesaler serving professionals and DIYers across the UK. As part of the UK’s largest independent wholesale group, we stock top brands like Dimplex, Ohme, Fusebox, Rointe, Vent Axia, JCC and Aico, including energy-saving LED lighting. Our customers benefit from a price match guarantee, exclusive product lines, and eco-friendly delivery. Need it fast? We offer Click & Collect in Greenwich, Harringay, and Ipswich, plus fast UK-wide shipping with four dedicated delivery vehicles in London. Trade account holders enjoy special discounts and priority service. Can’t find what you need? Our friendly team is ready to help. Count on us for expert advice, quality products, and dependable delivery.
Contactgegevens
Units 9 & 10, Ramac Way, SE7 7AX, London, Verenigd Koninkrijk
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,9
Goed
266 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Misleading 1-2 day delivery on sellers site
Online order Thurs morning. Got to Monday morning and its still at packing. Phoned and was told it would be delivered tomorrow (Tuesday) The 'free delivery' icon on their site is misleading in that it says next to it 1-2 days. It doesn't mention that its 1-2 days AFTER they've packed it. IF our part turns up in time I'm going to have to take 1h out of my working day to take it to the job. If it doesn't, then the electrician is going to have to return to site to finish the job later. Both of which put stress on our already tight schedule AND annoys my customer. Very dissapointed with how unhelpful the person on the phone was. Best he could do is offer to cancel and refund the order, and rather than be apologetic, his tone suggested he couldn't give two hoots.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi Eilidh, we're very sorry to hear about the delay and the frustration caused by the delivery information and response you received. This isn’t the experience we want our customers to have. We appreciate your honest feedback and are reviewing both our website wording and communication process to make sure this is clearer and handled better in future. If you still need assistance, please reach out to us at sales@electricpoint.com or 0203 994 5470 so we can rectify this.
Helpful Response
I have received a very quick and efficient reply to an enquiry about a faulty downlight, giving a clear and logical series of steps to follow in order to obtain a replacement. The sales team representative was extremely helpful and courteous in their reply.
2 oktober 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you Allan! We're glad our team could provide a quick and helpful response to your enquiry. We appreciate your kind words!
A Quality Service
What a great service. The ordering process was easy to navigate and my query regarding when I would receive my radiator was answered to my complete satisfaction and delivered on time. Thankyou Nick for your response.
29 september 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, David! We're glad you found the ordering process easy and that Nick could help with your query. Great to hear your radiator arrived on time! We appreciate your positive feedback!
Purchase of Pod Point EV Home Charger
Grateful thanks to Ben Cartwright & his colleague Nick of Greenwich Branch they are very professional , knowledgable and assisted & helped me throughout the purchase & delivery .
An asset to Electricpoint
18 september 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you! We're so pleased Ben and Nick could assist you with your EV charger purchase and delivery. We’ll be sure to pass on your kind words! We appreciate your positive feedback!
Very Happy with the service and the products
This is not the first time I have made a purchase. I am happy with the quality of the products as well as the service. Thank you for being very professional. Kind regards
17 september 2025
Antwoord van Electricpoint
Thank you! We're so glad to hear you’re happy with both the products and service. We truly appreciate your continued support and kind words! 👍
Fantastic service
Fantastic service. Very quick delivery. Very well packed. Thanks.
15 september 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you! We're glad you were happy with the quick delivery and packaging. Appreciate your feedback!
Bad stock management and communication!
I bought an item that said it was in stock but it wasn't. Bad stock management and then no communication about my order. It has been over 2 weeks and they are avoiding me. Do not waste your time here and do not shop here
16 september 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Hi, we’re very sorry to hear about the stock and communication issues you experienced. This isn’t the service we aim to provide. Please reach out to us at sales@electricpoint.com or by phone so we can resolve this for you. Thank you for your feedback.
Antwoord van Electricpoint
Thank you! We're glad you found exactly what you needed. Appreciate your feedback! 👍
Website easy to use
Website easy to use , reasonably priced part ordered , and arrived in a timely fashion .
10 september 2025
Antwoord van Electricpoint
Thank you! We're glad you found the website easy to use and were happy with the price and delivery. We appreciate your feedback!
Good service re damaged item
I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even though the first pickup person claimed we were not in when the builder on site told them we were. Electricpoint arranged an extra pickup at their expense. The replacement heater was undamaged and delivered quickly.
5 juni 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your review! 😊 We're sorry to hear the first heater arrived damaged, but we’re glad we could resolve it quickly and get a replacement to you without issue. We appreciate your patience and kind words! 👍
Extremely prompt and comprehensive…
Extremely prompt and comprehensive response that answered all my questions.
31 juli 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Darrell! 😊 We're glad we could provide a prompt and thorough response. Appreciate your kind feedback! 👍
Fastest ever response
That had to be the quickest customer service response in history! Thank you.
29 juli 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Karen! 😊 We're so glad we could respond quickly and help you out. Appreciate your kind words! 👍
Antwoord van Electricpoint
Thank you Sarah! 😊 We're glad Nick in logistics made your experience pleasant. Appreciate your feedback! 👍
As I aways say it's not where you buy…
As I always say it's not where you buy from but how that supplier reacts when there is a problem. I had a problem with a product that became faulty after approx. 14 months ( no fault of Electricpoint Greenwich ).
Their response was very rapid and helpful and I can only say that I would highly recommend this company.
7 juli 2025
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you, Lesley! 😊 We're glad we could help quickly and appreciate your recommendation. Your support means a lot to us! 👍
Good price and well packed
Good price, well packed and delivered on time. Recommended seller.
2 juli 2025
Antwoord van Electricpoint
Thank you! 😊 We're glad you found the price good and delivery timely. We appreciate the recommendation!
No Problems
1 juli 2025
Antwoord van Electricpoint
Thank you, James! 😊 Glad to hear everything went smoothly. We appreciate your feedback!
Antwoord van Electricpoint
Thank you, Alan! 😊 We're happy to hear you enjoyed our prompt service and great pricing. We appreciate your feedback!
I boost+
The Iboost I bought was a up grade to the one that’s burnt out . I had the old one for 10 years which can’t complain,but this new one comes with built in cooling fan and easy to fit thanks electricpoint
Jwest
1 juli 2025
Antwoord van Electricpoint
Thank you, Jackie! 😊 We're glad the new Iboost is an upgrade and easy to fit. We appreciate your feedback and support!
Antwoord van Electricpoint
Thank you, Pete! 😊 We're glad you’re happy with the quality and fast delivery. Appreciate your feedback! 👍
Antwoord van Electricpoint
Thank you, James! 😊 We're happy to hear you found our website easy to use and were pleased with the delivery and products. Appreciate your feedback! 👍
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