Electricpoint Reviews 

I tried to place an order for large amount. Couldnt see or pick my delivery slot.

While giving my card details my card got rejected twice then I received a message from a mobile +44 7401109124 saying this:
LLOYDS BANK HAS NOTICED YOUR DEBIT CARD ENDING **** WAS USED ON date & time, AT ELECTRIC POINT FOR £*****. THIS PAYMENT WAS DECLINED. IF THIS WAS YOU PLEASE REPLY YES, OTHERWISE REPLY NO. THERE IS NO NEED TO CALL US. RESPONDING TO THIS TEXT IS THE QUICKEST WAY TO UPDATE YOUR ACCOUNT

replied yes then I received this message:

THANKS FOR CONFIRMING THIS WAS YOU. IF YOU STILL NEED TO MAKE THIS PAYMENT,PLEASE WAIT 10 MINUTES AND TRY AGAIN. THERE IS NO NEED TO CALL US.

If this website was legit surley i would get notification from the bank to accept the payment not from some privite number pretending they are the bank and the supplier at the same time?!?!?
I tried to find this company on companies house without any luck. You cant see their VAT REG number either!

Its not legit and I will take my time to sort this out!

Really poor service, straight into terms and conditions regarding an unopened return. Stick to the big names on the industrial estates that treat you fairly.

I have purchased a number of Dimplex panel heaters from Electricpoint in the past 6 months. I advised Electricpoint that I was experiencing 'fitting concerns' and Peter gave outstanding support in resolving the issue. The Dimplex PLX heaters are really good and their Customer Support Team dealt with my issues
quickly and well. Thank you, I will be back soon to buy 2 more Dimplex heaters.

Another company that don’t hold stock yet allow you to buy items they don’t have. 4 DAYS to tell me that, and I quote- “Thank you for your order. Demand has been extremely high recently, we are currently waiting for stock to come from the supplier, we are hoping to be able to get the stock into us within the next 5-7 working days... I do apologise for the delay and completely understand you may not want to wait; we will keep it on back order unless cancelled?“ DO NOT BUY FROM THESE COWBOYS.”
UPDATE…… NEARLY 3 YEARS TO RESPOND TO THIS FEEDBACK.. SAYS IT ALL ABOUT THIS COMPANY.

This company is just bait advertising. Placed an order and received order confirmation and money taken only for the order to be cancelled the following day as they miraculously they no longer had stock. Now reading other comments that they do this a lot. Very poor and I'd suggest shopping elsewhere

Ordered 19.46 in response to a google ad. Order cancelled 09.16 the following morning. "We will refund you the full amount of your order in the way you paid for it in the next 24-48hrs". As per other reviews. It's either a trick to get people to open an account, or some way of solving a cashflow crisis.

This company has extremely poor service. I bought a item online. Which they email me next day say it will take 7 to 10 days. Also I call them to confirm I will get in 10 days. The guy promised me he has stock in other branch. He will send it within 10 days. No updates till next 10 days. So I call them to get updates. they have got not in stock and neither tried to contact me to say it out of stock. If I didn’t contact them. They are not bothered at all. They kept my money for 10 days. Now I am waiting for refunds.

refusing to provide a refund for an item returned last year

Excellent customer service. Very helpful and friendly customer service. Highly recommend.

Waste of time, waited two weeks for delivery for item supposed to be in 2 working days. They did not provide tracking number neither email confirmation.

Ordered a Dimplex switch that was showing as in stock (otherwise why would I order it!) Or why would I be allowed to order and pay for it!? Incase I get a ridiculous reply from electric point saying it was clear! Anyway they emailed to say the item wasn't in stock would I like a refund. I replied and haven't heard back anything at all, 2 months later. They simply do not reply to emails at all. I chased several times. They have issued me now refund and have stolen my money. In the end I had to get a refund from the credit card company because I kept all the email proof. Avoid this scam of a company at all costs! YOU HAVE BEEN WARNED!

Very poor. Item marked as in stock, but nothing arrived so I chased. Eventually after two months I had to ask for a refund. Avoid.

Payed £268 for a bathroom heater never turned up took 3 months to get money back DON'T USE.

Great prices and really fast delivery, on top of that there's a customer service that actually answers e-mails and provides help. Secont time I've used them and it won't be the last.

Many thanks.

Ordered a heater online waited 10 days.
Rang electricpoint up only to be told it wasn't available!!.
Totally waisted my time.

I placed an order on the 30th October for 2 grid switches. The following Friday I rang them only to be told that they hadn't sent them and so I asked them to send them and they promised I would get them by Monday 8th. They still haven't arrived and they refused to send them within 24 hours to arrive on the Saturday. DISGUSTING AND USELESS COMPANY. AVOID AT ALL COSTS!

Order delivered missing product, emailed them and never got a reply or refund. Awful service.

Bought some switches. Very happy! Packaged very well and quick delivery. Ordering some more today.
Even spoke to their friendly sales team to check stock availability for me 👍

Products never arrived and no communication as to when it will, if at all. Shop somewhere else

Bought two smoke alarms. One of the few places that still sell ionisation alarms. Great service and delivery next day with good prices too. Sadly let down by terrible packaging, although neatly secured, because it was as un-eco friendly as can be. Bubble wrap, cling film and a stoopid big post bag of plastic. Get real guys there are plenty of planet friendly alternatives so use them whilst you still have any customers alive. shame.