Electricpoint Reviews 

total lack of customer care! Ordered a Zip instant water boiler on 9th March. plumber was able to fit it yesterday 28th March. Only at that point was it noted that there is a crack in the tank and it leaks water everywhere! Telephoned Electricpoint immediately and their agent said they will ring Zip and get back to me. Rang again only to find that there were no notes on the account and the new agent told me to take the matter up with Zip. I pointed out under the consumer rights act the goods being supplied by them are their responsibility. He then said we have a right to try to put it right and the only way to do it is for you to call Zip. I repeated that it is not my place to call zip - Electricpoint are the supplier so it is up to electric point to deal with Zip. He repeated we have rights that include giving us the opportunity to repair the item. I agreed - but they were not trying to put it right - they were telling me to contact Zip. I asked for his name which he refused to give me - clearly going no where so I put the phone down and rang Zip direct - they were lovely, helpful, prompt and courteous.

As they say - buyer beware....... cannot recommend this company and will never use it again

I believe we mostly only take the time to review a company when we have experienced an issue, something that happens to the best of us, hence I am taking the time to leave positive feedback. This is the first time we have ordered from Electricpoint, and based on our experience, would highly recommend this company. Good prices, easy to navigate website, good communication with tracked delivery, and received the full order within two working days of order, which was well packaged. No hesitation in ordering from this company again.

I never leave reviews but feel I have too this time.
I nearly never bought from this site but am really glad I did. Not only was the pricing much better than other sites, I contacted these guys to ensure I could get the heater in time. They nessaged me back within 12 hours. I ordered that day and got it delivered the next day.

The service was brilliant. After reading the negative reviews I nearly got put off but so glad I didn't. I emailed them to say I was going to leave a review and they emailed me back about their small and very hard working team who really do care about their business and the service they give and I felt that Is definitely the case.

Yes sometimes companies get it wrong but do not be put off they are great and hope they stay in business for a long time.

It was only after I ordered a wall heater, on back order, from this company did I read all the bad reviews on trust pilot.
I did think at least I bought with credit card. I needn’t have worried as it came by delivery about 2 weeks later which what I expected on back order. All good no issues

I looked on TrustPilot before making the order & was a little concerned. But reading the reviews I did check the items showed as ‘In Stock’ before proceeding. I had great service & received my items 08:00 the next day. Nice items at a good price.

Customer service is very poor in this company. I was promised emails back, phone calls & never received them. My order never turned up from the supplier which resulted in us having to change dates with customers. Had a refund in the end & ordered from elsewhere. Won’t be using this company again.

ordered a shower, recieved an email after stating 10-14 days wait for stock, does not state on the webpage anything about stock, even if you change to click and collect, emailed to cancel, heard nothing, so called 5 days later, told the refund was issued, recieved email confirmation, no refund as yet. Very poor service, even though the person i spoke to was polite and helpful, opened a PayPal dispute and got my refund

I bought an expensive storage heater from this company (Oct. 2022). They are responsive when discussing a possible sale, and once ordered, the goods arrived promptly.

Unfortunately, the item turned out to be defective. My attempts to communicate with them to get a repair or replacement have been completely ignored.

I am now at the point of filing a claim in the County Court against them, and it seems like a pity to end up with this as my only remaining option.

UPDATE: 2023/02/02. I received a reply from the company from someone who was very apologetic about previous communications having been missed. I have been assured that the matter is going to be pursued, and that they are taking it seriously.

Hopefully this will get it resolved!

UPDATE 2023/02/22: The company have been unable to resolve the faults with the heater, and have agreed to take it back and refund me. The root cause of the problem is the manufacturer's inability to honor its guarantee.

UPDATE 2023/03/01: After many months, and more trouble than I thought possible, they have taken the thing away and refunded me. Overall, rather disappointing that this has taken so long, and the problems with the product could not be resolved.

I was surprised to read a few negative reviews on this company I have an excellent service. An extraction fan bought just under a year ago developed a fault. I contacted electricpoint and they were advised my different options. I opted to buy a new fan and send back the old one once the new one was fitted. I was contacted by customer services to get the returned fan refunded, the whole process was very smooth. The customer service team were very polite and helpful.

Poor service and communication, slow delivery.

I bought from Electricpoint noting the estimated delivery times, however they hadn't even bothered to dispatch the items after the end of the expected delivery date, I contacted them by email but received no response. I then contacted them again and finally got a response saying the items weren't due to be dispatched for another few days, after pushing back they managed to get the item sent out that day.

This was a frustrating experience and I definitely wouldn't use them again, especially if you want your order in a timely manner.

Bought some screwless light switches and plugs but one came with the screws visible.
Trying to contact them but it’s not working. They don’t reply to my emails and don’t answer my calls

Item Broken - No Response

Bought two radiators, one had the side all clipeed off, managed to make it good and clip back on.
Once hang on the wall, the LED electrics are all broken, emailed this company now 4 times over the last few days, read receipt for every email but no response. shocking.

I will now buy another radiator from elsewhere and send this one back for a refund or I will issue proceedings for the recovery of my outlay.

Not happy, beware ..

Ordered an EV charger and it said on the website 3-4 days for delivery.

2 weeks later still not received. No communication. They do not answer calls, they do not respond to emails. Avoid this site!

NEVER EVER USE THIS COMPANY!

SHIZ SHIZ COMPANY IGNORE THE CHEAP PRICES
BECAUSE THEY DONT SHIP OUT YOUR GOODS AND HAVE NO ONE ANSWERING THE PHONES -
FALSE PROMISE AFTER PROMISE!
IGNORE YOUR EMAILS - AVOID AT ALL COST

They were very helpful in getting my order to me next day when I was in a tricky situation. Thank you so much for a smooth start to a Monday morning! Will be using them again.

Not one to generally leave reviews, but after reading a lot of negative reviews relating to this company, I thought I would.
Recently purchased a inline fan and fixtures from Electric Point. Items took approx 5 working days to arrive. Spoke with customer services whilst awaiting my delivery for an update. They were polite and helpful,
apologising for the delay, due to receiving a large number of orders over the weekend.
Items received, well packaged and in working order.
Could I have got the items elsewhere quicker ? Possibly, certainly not cheaper, they were by far and away the cheapest retailer for the items I required.
Happy customer,, thank you.

Fantastic all round service. One query on our order which was answered and resolved within the hour.

The product (extractor fan) was faulty. I realised that just after the installation. I phoned Electricpoint and they asked me to send it back to them. I did send back. They phoned back after a week to say before sending it back I should call them (I did but it was impossible to convince them). They send the faulty product back to me after a week and asked me to get an electrician, install it again (install a faulty product!) and call them after installation. I did that, paid for the electrician for reinstallation of a faulty fan, phoned Electricpoint after installation only to hear that fan is faulty and I need to call producer's helpline rather than them. Now I am stuck with a faulty fan! Avoid this company.

Show stock on the website they simply don't hold! Was told due to high demand they are awaiting the goods that have been dispatched from the suppliers, then it was due to the Parcelforce strike! Waited 2 weeks for no reason lie after lie about the stock arriving. Brought elsewhere and got my order refunded. Not a good experience! NEVER advertise goods you don't have.

Immediately after my order I received an email informing me that an item was out of stock but it would be in stock the next day. 3 days later none of the goods have been dispatched and one item is still not in stock. Customer service didn't reply to my email but were very helpful when I called them.