Everytime I go into Electricpoint at Charlton Ralph is alway at hand to help with every order I place. Prices are very competitive as well and normally cheaper than other electrical wholesalers
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service is always very helpful when answering queries, and they make a genuine effort to get items to you as quickly as possible. Good selection of products and good prices.
Bedrijf heeft geantwoord
Don't waste your time Ordered a Hypervolt 3 charger that was showing in stock online. Few hours later received an email saying they are expecting 1 or 2 days extra for delivery. I ca... Toon meer
Bedrijf heeft geantwoord
I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Elektrogroothandelaar
- ook in
- Elektrische apparatuur leverancier
- Elektrische apparatuur winkel
- Gloeilampleverancier
- Lampengroothandel
- Lampenwinkel
Geschreven door het bedrijf
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Contactgegevens
Units 9 & 10, Ramac Way, SE7 7AX, London, Verenigd Koninkrijk
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Gemiddeld
299 reviews
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wrong items
They sent the wrong items and have ignored all my requests to correct the problem. I wish that I'd looked at the reviews on here before I placed my order.
5 februari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Afternoon Andy,
Apologies for the delayed response. Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced with your order. It is crucial for us at Electricpoint to ensure that all our customers receive the correct items and that any concerns are addressed promptly.
We apologize for not meeting your expectations this time, and it’s clear we need to do better in managing customer service inquiries. I assure you that your situation is not typical of our usual standards.
We are keen to resolve this immediately. Could you please contact me directly at 0203 994 5470? We will make every effort to correct the error and ensure you are satisfied with your purchase.
Thank you for your patience and for bringing this to our attention. We look forward to rectifying this matter for you.
Best regards,
Matthew Leicester
Customer Services Manager
Great service from them
Great service from them, had a faulty EV charger, they collected & replaced it all in two days.
1 februari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Les! We're glad we could sort the faulty EV charger quickly for you. It’s great to hear everything was resolved within two days—really appreciate your support! ⚡😊
How I wish I had read these reviews…
How I wish I had read these reviews before purchasing from Electricpoint.
I purchased Dimplex wall panel heaters which were delivered in the evening with 1x badly damaged. I called and informed Electricpoint the next morning and followed up by email with images within a couple of hours. 24 hours later Electricpoint are telling me they are trying to work out something with Dimplex. What they should have done is immediately send out a replacement; I now have a part finished project and a very unhappy client.
10 januari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Ian, and we're very sorry to hear about your experience. Apologies for the delay in responding—please know we take all feedback seriously and regret that the situation wasn’t resolved more promptly at the time. We understand how important timely replacements are, especially when client projects are involved. If there’s anything further we can do to help, please don’t hesitate to get in touch.
Absolute nightmare
Absolute nightmare from start to finish, placed a £980 order for a car charger instal, most of the order was not in stock , only told after placing the order, after a couple of weeks all the parts arrived, except they shipped a different spec cable, emails ignored, fortunately we paid with PayPal and after a month sending evidence to PayPal we paid to ship the cable back and finally got a refund. If you have to use them make sure you have some form of financial protection like PayPal
1 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, and we're very sorry to hear about your experience. Apologies for the delay in responding—please be assured we take all feedback seriously. We regret the issues with stock communication, the incorrect item, and the lack of timely support. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. If there’s anything further we can do to assist, please don’t hesitate to get in touch.
Not using them anymore
ElectricPoint were my go-to online distributors for my stock for a number of years. They are usually competitively priced and efficient with dispatch and delivery. I buy a number of EV charge points from them. I called up a few weeks ago to enquire about redeeming a discount I had received directly from a manufacturer. I spoke to a gentlemen on the phone who immediately told me he couldn't be bothered to deal with the extra work of applying the discount code to my order and abruptly ended the conversation. This left a really bad impression with me and as a result I have decided to forego using Electricpoint as my online wholesaler altogether. I've not bought from them since. I'd rather spend my money elsewhere, even if it's more costly, so that I get better customer service.
24 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Mr. Mihaylov, and apologies for the delay in responding. We're very sorry to hear about your experience and how it was handled. That interaction falls far short of the level of service we aim to provide, and we understand why it left a negative impression. Your loyalty over the years is truly appreciated, and we regret losing your trust. If you're ever open to giving us another chance, we’d welcome the opportunity to make things right.
Quick delivery
Quick delivery, good quality product, inline fan now working nicely as bathroom extract
9 oktober 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, D Lister! We're glad to hear your inline fan is working well and that delivery was quick. Appreciate your support! 😊💨💡
No hassle experience
I must admit I ordered the item based on the reputation of Dimplex. If I'd read the Trustpilot reviews before I ordered the first heater, I probably would have gone elsewhere. As it turns out, I have only good things to say about my experience with Electricpoint. I've now ordered and received 3 x Dimplex PLX075E heaters on time and in good order. No fuss and no hassle. I'd recommend using them based on my personal experience.
17 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Jim! We're really glad to hear everything went smoothly with your orders and that the Dimplex heaters arrived on time and in good condition. We appreciate your trust and recommendation—it means a lot! 😊🔥💡
Terrible customer service!
Wish I’d read the reviews prior to ordering, shocking company to deal with and would advise to steer well clear! Asked for advice on a product prior to ordering, was given false information that the product would work the same as the existing item I had. On installation it became clear that it was not the same item at all and required additional electrical work rather than a simple swap. On contacting the company, the person I spoke to, Peter, was rude, arrogant and patronising and extremely unhelpful. One of the worst experiences of customer service I have ever encountered.
29 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Helen, and apologies for the delay in responding. We’re very sorry to hear about your experience and the frustration it caused. We regret that the advice you received was not accurate and that the service you encountered did not meet expectations. This isn’t the standard we aim to uphold, and we take your comments seriously. If there’s anything further we can do to help, please don’t hesitate to get in touch.
Great price and fast delivery
Great price and fast delivery. Really happy from start to finish.
17 november 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, J McKenna! We're really pleased to hear you were happy with the price and speedy delivery. Glad everything went smoothly from start to finish—appreciate your support! 😊🚚💡
Would recommend, delivered as expected
Bought an humistat extractor fan... Product is as described and delivery was spot on, with update ahead dispatch and update from courier when en route.
I read some of the reviews before and was perhaps a little wary, but this proved to a concern I didnt need. Would recommend
26 oktober 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Caleb! We're really glad everything went smoothly and that the product and delivery met your expectations. We appreciate you giving us a chance despite your initial concerns—and even more so for the recommendation. Thank you! 😊💨📦
Shocking company
Shocking company, delivery 1 to 2 days! Not a chance, after two days, they hadn’t even took it off the shelf. Call up, ‘Shall we cancel then’ oh yeah ok, I didn’t want it any way!!!! What is the point in promising two days if you don’t go out it. Terrible customer service. Terrible company. DO NOT USE THEM.
25 oktober 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Garry, and apologies for the delay in responding. We're very sorry to hear about your experience and the frustration caused by the delivery delay and how it was handled. We understand how disappointing it is when expectations aren’t met, and we regret that the service fell short. Your comments have been noted and will be used to help improve our processes. If there’s anything further we can do, please don’t hesitate to reach out.
Common sense and pragmatism
Initially the company sent through the incorrect lights but via email communication and common sense approach Electricpoint sorted out the problem in a pragmatic and efficient way - it took some of the stress away when I needed it to. I would use again.
6 oktober 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Ruth! We're sorry for the initial mix-up but really glad we could resolve it quickly and take some of the stress off your plate. We appreciate your kind words and look forward to helping you again in the future! 😊💡
Order not received
Order placed 7th September 2023. Received only 20 off boxes instead of ordered 30 off.
After a month still have not received my order in full.
This pseudo-company did not send me the missing items.
I will have to report to enforcement institutions.
Read other reviews and stay away from them!!!
7 september 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Darek, and apologies for the delay in responding. We're very sorry to hear that your order was not completed as expected and for the inconvenience this caused. We understand how frustrating this must have been and regret that the issue wasn’t resolved properly at the time. If there’s anything we can still do to assist, please don’t hesitate to get in touch.
Great prices and incredibly quick…
Great prices and incredibly quick delivery. First order and based on performance so far I would definitely use again.
3 augustus 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, M D! We're really glad to hear you were happy with the prices and fast delivery. Delighted your first experience went well—looking forward to serving you again! 😊🚚💡
Not only sent me the wrong item but its…
Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomorrow, yet there is no email from parcel force informing us of a collection. Reading the negative experiences here getting a bit worried now...wish I'd read them first before ordering !
24 juli 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Stephen, and apologies for the delay in responding. We're very sorry to hear you received the wrong and damaged item, and for the confusion around the return process. This is not the experience we aim to provide, and we completely understand your concern. If there’s anything still unresolved or we can assist further, please don’t hesitate to get in touch.
Customer service like it should be!
Customer service like it should be!
My order was dispatched with lightning speed and Nick couldn't have been more helpful when the couriers let me down.
I wouldn't hesitate to recommend or use them again.
3 juli 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the wonderful review, Mrs Hornsby! We're so pleased to hear your order was handled quickly and that Nick was able to support you when the courier fell short. Your recommendation means a lot—thank you! 😊📦💡
Really poor
Really poor. Ordered dimmer switches at about £90 from memory. Had our electrician on site. The inner switch components did not work. Our electrician went out and bought replacements (at our cost and time). We contacted them and they said to send them back. We sent back the faulty switches. The plates were already fitted by our electrician and we couldn’t afford to call him out again at a later date to fit the plates also. The company refused a refund, said they were going to have them tested and then said they couldn’t test them without the outer plates (which is nonsense as they work independently of the switches as they are only cosmetic covers). We have gone back and forth on this now for two weeks. At no point has there been an apology. My husband got involved today to explain more technically. They have offered £7.50 partial compensation. We have the whole house to replace switches on and a good response to this issue would have guaranteed we would have used them for all switches. Now, nothing.
Most companies are less defensive but this has been such a waste of energy I can only say avoid!
27 juni 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Caroline, and apologies for the delay in responding. We're very sorry to hear about your experience and the frustration caused by the faulty switches and the handling of your return. We understand how disappointing it is, especially during an active installation, and we regret that our response didn’t meet your expectations. Your comments have been noted and will be shared with the team to help us improve. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Same as some of the other comments…
Same as some of the other comments ,Ordered an extractor,they didn't have any in stock but still took my money,a week wasted of my time
28 april 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Stuart, and apologies for the delay in responding. We're very sorry for the inconvenience caused by the stock issue and the time lost waiting for your order. Taking payment without clear stock updates isn’t the experience we aim to provide, and we’re reviewing this to improve our communication. We appreciate you bringing it to our attention.
Stock is not accurate on website
Purchased an extractor fan stating 2-3 days delivery, to receive an email stating "we are currently waiting for stock to come from the supplier, we are hoping to be able to get the stock into us within the next 7-10 working days"
Call to cancel order and complain. On 6th call got through to them. They happily cancelled order but Advised they don't deal with complaints as they are an electrical wholesaler. They then advised they recived my order and emailed me, emphasising they done this quicky (I agree, it was within 25 minutes)
However I advised website still shows 2-3 days depsite not being in stock. They advise they don't update the website with there stock levels
Not impressed, as I now need to wait for the refunded money appears so I can re-order from a company that tracks inventory before taking payment
I will not use them again
25 april 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Ryan, and apologies for the delay in responding. We’re very sorry for the frustration caused by the stock availability and how it was communicated. We understand how important accurate stock information is—especially when working to tight schedules—and regret that this wasn’t reflected on our website. Your comments have been noted and will be shared internally as we continue to improve our service and transparency. We appreciate you bringing this to our attention.
Two weeks and still waiting for my…
Two weeks and still waiting for my order, emailed twice no response.
Won't be using again.
15 april 2023
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Gazza, and apologies for the delay in responding. We're very sorry to hear about the delay with your order and the lack of communication. This isn’t the level of service we aim to provide, and we understand your frustration. If there’s anything still unresolved, please don’t hesitate to contact us directly—we’d like to help put things right.
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