Everytime I go into Electricpoint at Charlton Ralph is alway at hand to help with every order I place. Prices are very competitive as well and normally cheaper than other electrical wholesalers
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Customer service is always very helpful when answering queries, and they make a genuine effort to get items to you as quickly as possible. Good selection of products and good prices.
Bedrijf heeft geantwoord
Don't waste your time Ordered a Hypervolt 3 charger that was showing in stock online. Few hours later received an email saying they are expecting 1 or 2 days extra for delivery. I ca... Toon meer
Bedrijf heeft geantwoord
I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Elektrogroothandelaar
- ook in
- Elektrische apparatuur leverancier
- Elektrische apparatuur winkel
- Gloeilampleverancier
- Lampengroothandel
- Lampenwinkel
Geschreven door het bedrijf
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Contactgegevens
Units 9 & 10, Ramac Way, SE7 7AX, London, Verenigd Koninkrijk
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Gemiddeld
299 reviews
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DO NOT ORDER FROM THIS COMPANY!
I ordered over £400 of materials on this website on the 25.11.25.
At no point during ordering were the materials shown as "not in stock".
After taking my payment I received an email that the materials were out of stock, I have attempted to call everyday only to get transferred to an answer machine. I have also emailed and had no reply.
To date 2.12.24 (a week later)I have only received £43.49 worth of my materials, this has delayed two projects that were due to be finished. I have two very unhappy clients, no materials, no correspondence and no ETA.
2 december 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Steven. We're very sorry for the experience you've had and the impact it’s had on your projects. We understand how frustrating it is to be left without clear communication or timely delivery—especially when it affects your clients. This falls far short of the service we aim to provide, and we sincerely apologise.
Please contact us directly with your order number so we can investigate this as a priority and work to resolve it for you. Thank you for bringing this to our attention.
Customer service.
First, the price for the lamp was the best we could find. Secondly, the delivery courier managed to break the lamp shade. Electricpoint arranged for it to be collected, at their cost, and returned. They sent another, courier broke that, back it went. They then offered a full refund or a third try, we now have a working lamp. I believe they are looking for a new courier. Customer service second to none!
13 november 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, John! We're really sorry for the trouble caused by the courier, but we’re glad we could get everything sorted in the end. Your patience and understanding mean a lot, and we truly appreciate your kind words about our customer service. Enjoy your new lamp! 😊💡
Electricpoint ignoring me
I had 3 Rointe radiators finally delivered on 4 Nov 24, I was unable to check at the time. However, on checking found 1 radiator was outwardly twisted, thought to be a manufacturer's flaw as packaging wasn't damaged. I've contacted Electricpoint twice as a replacement radiator is required urgently before all 3 can be fitted but am being ignored.
6 november 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Diane, and please accept our sincere apologies for the delay in responding to your messages since November. We're very sorry for the issue with the radiator and the inconvenience it has caused, especially with the urgency of your installation. This is not the level of service we aim to provide. Please contact us again with your order details, and we will prioritise resolving this for you as quickly as possible. Thank you for your patience and for bringing this to our attention.
Very poor customer service
Very poor customer service; the team lacks knowledge. They cancelled half of my order while I was at work. Overall, this wholesaler cannot be trusted. The lack of knowledge from Electripoint can cause anyone a loss.
I highly advise the Sparks to avoid electric points at all cost
31 oktober 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Fardin. We’re very sorry to hear about your experience and the frustration it caused. Cancelling part of your order without clear communication is not acceptable, and we apologise. We take your comments seriously and will review this internally to improve our service. If you’re willing, please contact us directly so we can look into this further and do our best to put things right.
Rubbish delivery service
Rubbish delivery service, waiting all day for the driver to arrive with the heaters I ordered and when I step out for 10 minutes the driver rings me to tell me he's arrived at my property. Zero warning or planning ahead - how incompetent in the digital age when every other delivery company uses a 2-hour window and delivers in that timeframe - rubbish!
20 september 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, Siobhan, and we're very sorry for the frustration caused by your delivery experience. We understand how inconvenient it is to wait without notice and then miss the driver during a brief step away. You're absolutely right—clear delivery windows should be the standard, and we’re reviewing our current process to improve this. We appreciate you bringing it to our attention and apologise for the inconvenience caused.
The courier did not help my mother…
The courier did not help my mother bring the heavy pallet with the heater inside and deliberately unloaded it farther from her residence.
18 september 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for your feedback, and we're sorry to hear about your mother’s experience. As noted on our delivery information page, storage heaters are delivered via kerbside pallet service, which means delivery is to the nearest hardstanding at the property and not inside. This should have been clearly communicated via a phone call from the courier prior to delivery, and we apologise if this wasn’t made clear or handled properly. We’ll follow up with our delivery partner to ensure this is addressed. Thank you for bringing it to our attention.
Great pricing & excellent service!
Great pricing and great customer service - some items damaged in transit (the courier seems to have football with them), very quickly and easily resolved by their customer service team, can't recommend highly enough.
17 september 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Mr Wood! We're sorry to hear some items were damaged in transit, but we're really glad our team could resolve it quickly for you. We appreciate your kind words and recommendation—thanks for your support! 😊📦💡
Electricpoint.com quote was a rip off
I asked electricpoint.com for a quote for 16 Hamilton Sheer plugs and sockets and was quoted £828.35 (£690.29 + VAT). I went to another electrical supplier and asked for the same quote for the 16 Hamilton Sheer plugs and sockets and was quoted £341.05 (£284.21+VAT). That’s a difference of 143% or £487 more. In other words I found Electricpoint to be an absolute rip off so unless you have money to burn you should stay away and use a more reasonably priced electrical supplier.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Afternoon Tasos,
I don’t have your contact number to discuss this over the phone.
I understand your concerns regarding the quote you received for the Hamilton Sheer plugs and sockets. We strive to offer competitive pricing and the best service possible, and it seems we did not meet those standards in your experience.
Could you please give me a call at your earliest convenience on 02039945470? I would appreciate the opportunity to discuss your quote and see how we might address your concerns more satisfactorily.
Looking forward to speaking with you soon.
Thank you,
Matthew Leicester
Customer Services Manager
Very Happy
Very surprised at bad reviews. I have now used a few times with no problems. This time ordered a Zinc up and down light. Easy website to navigate, easy ordering and a good price for what i wanted. On day of ordering received text from Parcelforce, "We have your Electricpoint order". 2 days later text in morning with delivery slot. Item delivered in time slot. Well packaged in box, plastic bag and bubble wrap. All good, very happy and definitely recommend and i will be using again.
2 augustus 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review, Stephen! We're so glad to hear you've had a smooth experience with us each time. Great to know the ordering process, communication, and delivery all met your expectations. We really appreciate your recommendation and look forward to serving you again soon! 😊💡📦
Click and collect works well.
I have made two click and collect orders with Electricpoint and been very pleased with the results. Both items were available in the local branch in Ipswich and were available for collection as indicated.
Good service and prices.
30 juli 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, John! We're really pleased to hear your click and collect experience went smoothly and that everything was ready as expected. Glad you’re happy with the service and pricing—hope to see you again soon! 😊🛒💡
Great service and products
Ordered on Wednesday, delivered on Thursday morn....brilliant service
Quality products and great prices.
All items are shown as in stock if available, unlike some suppliers who wait until you have ordered and payed and then inform you they are out of stock
Def recommended
27 juni 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review, Mark! We're delighted to hear your order arrived so quickly and that you’re happy with the products and pricing. We aim to keep stock info accurate and transparent, so it’s great to know that made a difference. Really appreciate the recommendation! 😊📦💡
Outstanding Customer Service
Competitive prices, quick delivery and excellent customer service when resolving an issue. A big shout out for Nick Andrews who understands what great customer service is all about.
14 juni 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for the fantastic review, Alan! We're so pleased to hear you were happy with the prices, delivery, and especially the customer service. Nick Andrews will be thrilled with your shout-out—he truly values providing a great experience. Thanks again for your support! 😊👏💡
Purchased many heaters & all are in…
Purchased many heaters & all are in good condition
6 april 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review! We're glad to hear all the heaters arrived in good condition and that you’re happy with your purchases. We really appreciate your continued support! 😊🔥📦
Great electrical supplier that always…
Great electrical supplier that always provide a top service with great prices. Our go-to supplier every time!!!
1 mei 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review! We're honoured to be your go-to supplier and glad to hear you're happy with our service and pricing. We truly appreciate your continued support! 😊⚡🛠️
Very quick to reply to emails
Very quick to reply to emails. Helpful customer service team. Thanks.
8 mei 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the kind words, Robert! We're glad our customer service team was quick and helpful—always happy to assist. Appreciate your support! 😊📧💡
Highly Recommended
Great Experience with this company, Excellent choices with the product range and prompt customer service.
Thank You.
7 mei 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the great review, Faisal! We're really glad you had a positive experience and found the product range and service up to standard. We truly appreciate the recommendation—thank you! 😊💡✅
Check your delivery
Check your delivery. Send a clearly damaged product but they're not interested as it's beyond their Ts and Cs.
I now see why they're a sub 3/5 company
24 april 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Morning Rob,
Thank you for sharing your feedback with us. We're sorry to hear about your experience with the damaged heater and understand your frustration with our returns policy.
I want to assure you that our company never sends out pre-owned items; all our products are brand new. However, we recognize that goods can occasionally be damaged during transit. When damage is reported promptly, we always strive to resolve the issue and support our customers to the best of our ability.
In your case, the return request was made several months outside our allowed return period, which is why we were unable to process it. We encourage customers to inspect their items upon delivery and report any damage as soon as possible, enabling us to take the necessary steps to rectify the situation.
We value your business and regret that we couldn't meet your expectations this time. If there's anything else we can do to assist you or if you have any other questions, please don't hesitate to contact our customer service team. We hope to have the opportunity to serve you better in the future.
Kind Regards,
Nick Andrews
Customer Services Manager
The most INCREDIBLE customer service
The most INCREDIBLE customer service!
Gary & Nick have worked tirelessly to help me with the whereabouts of my product. Their kind & reassuring nature has meant that I have been able to trust them in helping me find my parcel & liasing with Parcelforce.
Very kind team with the want to be able to help.
Couldn’t reccomend this enough.
Thank you.
2 april 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thank you for the amazing review, Macie! We're so glad Gary and Nick were able to support you and help track down your parcel. Your kind words mean a lot, and we’re thrilled to hear you felt looked after throughout the process. Really appreciate the recommendation—thank you! 😊📦👏
Product good, service terrible
Ordered 2 cheap plastic light switch accessories, total a little under £8. Only one delivery option, Parcelforce, which doubled the total price. Ho hum.
Order shipped promptly and received txt from Parcelforce but returned home to find card through letterbox - since I'd been unable to take delivery in person, Parcelforce had taken my package to a post office in nearest town. 50 minutes round trip.
Electricpoint office closed at 5pm so sent email to query why signature required & whether redelivery possible. Received auto email to advise I should get a reply on next business day. No reply received on next business day. Travelled into town to collect in person. Postmaster told me that Parcelforce policy is to require signature on delivery, 'unlike Evri/DHL who'll leave on your doorstep'.
£7 delivery charge and mandatory signatures with no redelivery option seemed like overkill for such a small purchase. Found the whole experience a bit second rate vs Amazon, Evri, DHL etc. Wish I'd read the reviews.
5 maart 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Good Afternoon Simon,
Apologies for the slow respone and thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with the delivery of your order. At Electricpoint, we aim to provide a seamless shopping experience, and it appears we fell short in this instance.
Regarding the shipping policy, we understand your concerns about the cost and the signature requirement. We continuously work with our shipping partners to offer reliable and cost-effective delivery options, and your feedback is invaluable as we assess these services.
We regret that our response to your email was not timely. This is not the standard of service we strive to uphold, and we are addressing this to ensure more prompt communication in the future.
We would like to discuss this further and explore how we might remedy this situation for you. Could you please contact us at your convenience at 0203 994 5470? We hope to resolve this to your satisfaction and regain your trust.
Thank you for bringing this to our attention.
Best regards,
Matthew Leicester
Customer Services Manager
Just had a Zappi EV Charger fitted
Just had a Zappi EV Charger fitted
Great experience of using Electropoint. Highly recommend them .Gerry made the process so easy from start to finish Fitted within just over 2 weeks from enquiry.
Darren completed install within 2 hrs and left no.mess!!
28 februari 2024
Review zonder uitnodiging
Antwoord van Electricpoint
Thanks for the fantastic review, Gerry! We're so pleased to hear your Zappi EV charger installation went smoothly and that the whole process—from enquiry to fitting—was easy and efficient. Great to know Darren did a top job too! We really appreciate the recommendation. 😊⚡🚗
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