If you want your items quickly do not pay for next day or especially Saturday or Sunday delivery because it never arrives on time - in fact dpd delivers slower than the 48 hours royal mail free delive... Toon meer
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Lees wat reviewers zeggen
Absolutely amazing company!!! I’ve used many times mega fast delivery and great prices ! Definitely use this company for vape goods. I’ve just ordered another oxva xlim pro 2 colour Champions special... Toon meer
Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... Toon meer
Can't fault them anywhere. Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Contactgegevens
Verenigd Koninkrijk
- electrictobacconist.co.uk
4,2
Goed
1K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Faulty Device and SCAM company
Just find out that not just me bought a faulty device from this company!! Don't believe the good reviews that you read on their website - nothing is true! No wonder that they don't have a land line to accept phone call!
Basically I bought a refurbished IQOS 3 device and it can not be charged or used at all.
This company is doing this for a living, stay away from them.
16 april 2024
Review zonder uitnodiging
Antwoord van The Electric Tobacconist UK
Hello, thank you for sharing your feedback with us. However, we were unable to locate your account using the provided information. To better assist you and address your concerns, we kindly ask you to respond to our Trustpilot Information Request. This will enable us to verify your experience and resolve any issues promptly. Best Regards - ET Team
Simply the best!
Fast delivery, great availability of the liquids I like, and website really easy to use. Great customer service. Couldn't recommend more highly.
4 april 2024
Review zonder uitnodiging
Always get my vape pens and pods from…
Always get my vape pens and pods from here, 5 star and also 5 star delivery
3 april 2024
Review zonder uitnodiging
Great eliquid vendor.
Been a customer for a few years. Always impressed with the speed of delivery and competitive prices. Huge selection of eliquid and availability of peripheral items like coils.
30 maart 2024
Review zonder uitnodiging
Was a bit wary ordering off this…
Was a bit wary ordering off this website because not heard of it before and my vape device was very cheap. Checked the reviews on here and gave it a go. Glad I did. Good dispatch and delivery time, great prices and good quality. Will use again. Thank you 😊
15 maart 2024
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Bought a vape from here that is faulty
Bought a vape from here that is faulty, BE WARNED, they do not refund you they just send you the product back and say it was "tested" and working. Bad practice, illegal. I shall be complaining to ombudsman as this is a scam company. I have lost my money, lesson learned, disgusting company conduct. No actual contact either, just emails.
1 februari 2024
Review zonder uitnodiging
Antwoord van The Electric Tobacconist UK
Hi Jen, thank you for taking the time to provide us with your feedback. We can only accept product returns on items that are sealed/unused or genuinely faulty under our returns policy. Our team treats claims of faulty products seriously and devices are rigorously tested. Upon reviewing the report concerning your device, it was tested extensively over several days using the Terea sticks you purchased. The results indicated that the device performed as expected and was deemed not faulty. As these products are categorised as consumable products, we cannot accept returns for used items that are unwanted or disliked for flavour preferences due to health & hygiene regulations. Nevertheless, we acknowledge your dissatisfaction with the flavours chosen and took the opportunity to provide you with recommendations and additional guidance. Best Regards - ET Team
First order
First order, fast delivery, one of the cheapest online vape sites I have found. Will be ordering again when I need something.
Thank you.
20 maart 2024
Review zonder uitnodiging
Highly recommended
Good prices, easy to navigate website, nice range of products, and above all very quick dispatch and delivery.
Order at 7.26pm on March 15th....recieved on Sunday March 17th by noon
Thanks!
15 maart 2024
Review zonder uitnodiging
Consistently brilliant service
Consistently brilliant service. Free samples too 🔥
17 maart 2024
Review zonder uitnodiging
Incredible processing and delivery times
I use this company regularly. The processing time from order to dispatch and the delivery times are incredible. Never had a problem with the products delivered. Recommended.
14 maart 2024
Review zonder uitnodiging
Delivery issue
Had a problem with my delivery. Package failed to arrive. ET were quick to respond and resolved issue politely and efficiently. A Tracking number when item dispatched would be helpful.
15 maart 2024
Review zonder uitnodiging
Had an order from this company
Had an order from this company, up till now everything has been fine , but this order two of the vape kits would not keep their charge . Very disappointed with their customer service. Almost impossible to contact them and even more difficult to respond .
11 maart 2024
Review zonder uitnodiging
Antwoord van The Electric Tobacconist UK
Hi Amanda, thanks for taking the time to leave us a review. We apologise for any inconvenience you've experienced with your kits. As previously communicated in our response to your identical Google review we noticed that you contacted our Customer Service Team yesterday. Our team received your email and responded within a couple of minutes. We kindly request your prompt response to our team's communication. By doing so, we can quickly resolve any issues you're encountering. Best Regards - ET Team
liquid all is fake - not original product
I ordered edge liquid and all is fake , all bottles was opened, labeling is fake . Not recommended to order from this website. Selling fake products.
1 maart 2024
Review zonder uitnodiging
Antwoord van The Electric Tobacconist UK
Hello, thanks for taking the time to leave us a review. It appears there may be a discrepancy in your experience, as we exclusively source our EDGE e-liquids directly from EDGE themselves. Due to the anonymity of the review, we are unable to verify your experience. It is possible that your purchase was made through an alternative retailer. Therefore we kindly request your cooperation in responding to the Trustpilot information request for further clarity. Best Regards - ET Team
Amazing customer servicesonic…
I have been using electronic tobacconist for years now. I can highly recommend them. So much choice. Its mind boggling.
I have today used the email customer service, which is really quick. Same day response. The people are just really helpful, kind and friendly and do their utmost to help out sort anything out and also to explain problems/ queries. Never condescending or make you feel stupid.
Thoroughly impressed. Great quality. Great offers. Great tastes. And always a super quick delivery.
6 maart 2024
Review zonder uitnodiging
Absolutely fantastic company
Absolutely fantastic company, fantastic service every time and highly recommend
2 maart 2024
Review zonder uitnodiging
Above & Beyond....
I highly recommend this seller. Super fast communications by several members of staff. I had an issue with my parcel but they went above and beyond to put this right. I am very grateful for that, it is clear to see they are honest and genuinely care about their customers.
Thank you, I will be returning very soon :)
21 februari 2024
Review zonder uitnodiging
Antwoord van The Electric Tobacconist UK
Hi John, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. To get in contact with us via the Help Desk you need to select the option "UK Standard 1st Class" for Royal Mail 24 Standard or alternatively, there is an option "Not sure". Upon checking your tracking I can confirm the order was delivered on Thursday, 22nd of February. Our team has contacted you via email with further information. Best Regards - ET Team
This company is very good the ordering…
This company is very good the ordering is easy and delivery is very good can't fault and you can get bulk buy so save money
26 februari 2024
Review zonder uitnodiging
Genuinely love this company
Genuinely love this company. I always get the 6 for £10 on the nic salts which they offer a good selection on. They offer 1st class delivery dispatched same day which I think is fantastic. If I’m running low and place an order the chances are it’s arriving next day so no having to get inferior products at the supermarket to keep me going until then. In my opinion, the best e-liquid website going. Totally dependable and offer great selection. Thanks for the past few years. Jamie.
14 februari 2024
Review zonder uitnodiging
Super easy to order and delivered next day
Ordered the Sonder q pod from Geekvape and it was about the bestest vape I have ever used, I had a tight budget so for under a tenner delivered with a free liquid and bonus sample as well !Happy gonna tell all my friends coz this is a find and I'm so glad that I used ET uk
10 februari 2024
Review zonder uitnodiging
Outstanding Service Levels
Outstanding level of service at a reasonable price. Would recommend them to anyone looking for an easy ordering process and great delivery service
13 februari 2024
Review zonder uitnodiging
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