Electric Tobacconist® USA Reviews 

349
•
TrustScore 3 uit 5

2,8

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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You... Toon meer

Beoordeeld met 5 van de 5 sterren

My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Toon meer

Beoordeeld met 5 van de 5 sterren

I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Toon meer

Beoordeeld met 1 van de 5 sterren

This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. E-sigarettenwinkel
  2. ook in
  3. Tabakswinkel

Informatie afkomstig van verschillende externe bronnen

The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.


Contactgegevens

2,8

Gemiddeld

TrustScore 3 uit 5

349 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,8

Alle reviews

(349)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Easy to work with

Easy to work with.
When it stopped working they quickly sent a return label and replaced the device. Always quick to respond.

11 september 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Received a Salt Nic product that had a…

Received a Salt Nic product that had a faulty tip causing me to loose almost half of the juice and I sent a email and never received a response. I am a dedicated return customer and I'm super disappointed with the way I was ignored.

10 september 2020
Review zonder uitnodiging
Logo Electric Tobacconist® USA

Antwoord van Electric Tobacconist® USA

We are very sorry for this lack of communication! We are committed to responding to every inquiry that we receive. If yours has not been responded to, please try to contact us again using the Help Desk feature. Alternatively, you can email us directly at hello@electrictobacconist.com. We will be on the lookout for your message so that we can be of assistance!

Beoordeeld met 2 van de 5 sterren

The last 2 orders took forever to…

The last 2 orders took forever to receive and the price just keeps going up. Used to be very happy but have been disappointed with recent purchases

9 september 2020
Review zonder uitnodiging
Logo Electric Tobacconist® USA

Antwoord van Electric Tobacconist® USA

We are very sorry for the delay in receiving your orders. We can confirm that all of our shipments are leaving our company on time, so the delay is not on our end. We do occasionally raise our prices, but this is done in order to keep up competitively in the marketplace. That being said, we guarantee that we have among the lowest prices for your vaping needs among online retailers.

Beoordeeld met 4 van de 5 sterren

Up'n Down'n Around

I wasn't able to get the advertised discount price for the item i purchased, so i sent an email and recieved a reply a lot sooner than expected. Apparently the item in the advertisement wasn't the item that was discounted, and they were sold out of the discounted item. A little faulty. I would've saved a few dollars which actually would've enticed me to spend more money, had i of gotten the discount; but, at the end of the day the prices on this site are still a lot better than anywhere else and, being a repeat customer, I've never had an issue with quality. So, overall, you got my hopes up, ya let me down, but I'm still loyal because you're the best around. I might suggest you be a little more transparent with your marketing.

9 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful Company

I have never received an item I purchased so fast..
I will definitely be ordering again well soon
Thank you, you never know who you can trust...your company can be trusted..

9 september 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

No clear answer

I have tried to figure out where my order is and no one can tell me where it's at when I ordered over 3 weeks ago and still have not received my products that's why I'm giving you a one-star no one will give me a clear answer.

9 september 2020
Review zonder uitnodiging
Logo Electric Tobacconist® USA

Antwoord van Electric Tobacconist® USA

We are very sorry that you are experiencing this confusion. It looks like you have been credited for this inconvenience - please place another order at your leisure. If you run into any further issues please contact us and we would be more than happy to resolve them for you!

Beoordeeld met 2 van de 5 sterren

both puff bars passed as authentic, one was burnt out of the box.

both puff bars passed as authentic. my peach ice mango puff bar was great, but my banana ice was burnt on its first hit. i had to throw it away.

8 september 2020
Review zonder uitnodiging
Logo Electric Tobacconist® USA

Antwoord van Electric Tobacconist® USA

We are very sorry that your disposables arrived in this manner. We uphold all of the companies that we provide on our website. If you run into this issue again, please contact us and keep all of your malfunctioning items as you may be asked to return them.

Beoordeeld met 3 van de 5 sterren

Service has been very prompt

Service has been very prompt. My complaint is with the product ... on average about 1 in 10 pods is leaking or empty. And the last charger DID NOT work at all. Since it was a bonus with purchase of 5 packages, I did not send it back.

8 september 2020
Review zonder uitnodiging
Logo Electric Tobacconist® USA

Antwoord van Electric Tobacconist® USA

We are very sorry to hear that you are unsatisfied with your order. We encourage all of our customers to reach out to our customer support team - we try to come to a resolution for all inquiries even if they are bonus material!

Beoordeeld met 5 van de 5 sterren

Love the service!

When I ordered cartridges from Vuse, it took weeks to get my order. One time they did not process my order, and when I called, they told me they would send it out that day...I received it like 2-3 weeks later. I'm so impressed with the short amount of time in which I receive my order from y'all. I really appreciate the service Electric Tabacconist provides.

6 september 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5 star seller

Good pricing, fast ship. And very good follow up after the sale. They hit the high marks for my top 3 needs.

6 september 2020
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Four of the pods I received were empty.

4 september 2020
Review zonder uitnodiging
Logo Electric Tobacconist® USA

Antwoord van Electric Tobacconist® USA

We are very sorry that you have received your products in this manner! If you still have the faulty products we would like to encourage you to reach out to our Customer Service Team as we would be happy to look further into this situation and find a resolution. https://help.electrictobacconist.com/support/tickets/new

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