Got exactly what I wanted and received timely and responsive feedback to a note I sent them regarding shipping. I recommend this company.
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Lees wat reviewers zeggen
I ordered Logic Vapes from this company in the amount of $285.00 on October 7, 2025. It is now October 17, 2025, and the tracking app indicates “out for delivery” for 10 days now. The company is based... Toon meer
Bedrijf heeft geantwoord
My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Toon meer
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Contactgegevens
80301, Boulder, Verenigde Staten
- hello@electrictobacconist.com
- electrictobacconist.com
3,1
Gemiddeld
346 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Got exactly what I wanted.
Got exactly what I wanted and received timely and responsive feedback to a note I sent them regarding shipping. I recommend this company.
4 januari 2026
Review zonder uitnodiging
Quick replies and great help
Quick replies and great help! My problem could not have been fixed any better or faster! Great company to work and deal with! Thanks again for all the help!
16 december 2025
Review zonder uitnodiging
VERY HELPFUL
Thank you for getting back to me and handling the issue I had which was taken care of by your team
12 december 2025
Review zonder uitnodiging
Explaining & quick response
Explaining & quick response
Thank you
25 november 2025
Review zonder uitnodiging
In my opinion it took too long to…
In my opinion it took too long to resolve this. I ordered 10/22 and today 11/11 I received my order. I received in the beginning a lot of generic emails which didn’t help me solve my problem. Do you have a phone number people can call and talk to a person?
3 november 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Kathy, thanks for taking the time to leave us a review. We're sorry to hear your order arrived later than expected. In most cases, our orders arrive within 10 business days; however, in some cases, delays can occur. Please note that to comply with the federal PACT Act, we partner with a specialized delivery network. This ensures all shipments meet legal requirements, such as an adult signature upon delivery. As a result, shipping schedules are organized by state, with orders dispatched on specific days. However, we're pleased to hear you received your order safely. We do not have a phone number, but all customer enquiries are handled via the Help Desk on our website. If you have any further questions, please don't hesitate to reach out. Best Regards - ET Team
This company is awful
This company is awful. They are based in England so I just found out but call themselves US. Their delivery is upwards of 35 days just shy of 40 day guarantee. The employees say same thing over ans over. DO NOT ORDER FROM HERE
4 september 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Shelly, thanks for taking the time to leave us a review. To clarify, we have a sister site that is based in the UK, as well as our site in the US. All US orders are shipped from our warehouse in Missouri. While most orders arrive within 10 business days, on some occasions, it may take a little longer. I can see your order was successfully delivered after 15 business days. We sincerely apologize for the delay and appreciate your patience and understanding. Best Regards - ET Team
Very Long Wait For Delivery Yet To Be Received
I ordered Logic Vapes from this company in the amount of $285.00 on October 7, 2025. It is now October 17, 2025, and the tracking app indicates “out for delivery” for 10 days now. The company is based in Boulder, Colorado. I am based in Connecticut. So, this shouldn’t be a complicated delivery. I expressed my concern on their website and their response was I have to wait for up to 40 days before any refund may be offered. This is an unsatisfactory response. I am now in grave doubt the product will ever be received let alone ever receiving a refund.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi David, thank you for taking the time to leave us a review. We’re sorry to hear that you haven’t received your order yet. After checking your tracking, we can confirm it has been 7 business days since dispatch, and your order is currently in transit. While most orders arrive within 10 business days, on some occasions, it may take a little longer. Please rest assured, your order will be with you soon. For added peace of mind, we also provide 40-day package protection for any orders not received within that timeframe. If you need any further assistance, don’t hesitate to contact us via our Help Desk. Best Regards - ET Team
You did great service again!!
You did great service again!!! Very nice delivery driver!! Thank 😊!!!
9 oktober 2025
Review zonder uitnodiging
Kind responding. But slow process
Kind responding.
But late resolving issue until I urged again.
18 september 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Gil, thanks for taking the time to leave your feedback. We apologize that your issue took longer to resolve than expected. Upon reviewing your ticket, we can see that we were awaiting a response from our delivery partner for an update on your order. In some cases, it can take time for them to investigate. However, we're pleased to see you received your order safely. Kind Regards - ET Team
They are great my order arrived within…
They are great my order arrived within the time frame. I signed and that was it we'll use them again!!!👍😊
15 september 2025
Review zonder uitnodiging
Great customer service
Always get a rather quick response and easy to communicate with an easy to work with and rectifying issues of non-working items
6 augustus 2025
Review zonder uitnodiging
You will never get your purchase
My husband made a purchase on July 14, 2025. It is now July 31, 2025. He still has not got his order. Multiple messages were left on there website because they don't provide a phone number to talk to someone. NOONE had got back with him. BEWARE!!!!! This company is a scam. We have asked for a refund but Noone has replied back.
14 juli 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Lori, thank you for taking the time to leave us a review. We're sorry to hear your order hasn't arrived. After searching our system, we weren't able to locate any orders or accounts under your name. Kindly respond to the Trustpilot Information Request so we can look into this further. Please note that all Help Desk enquiries are responded to within 48 hours during office hours, so we recommend checking your Spam or Junk folder for a reply. Alternatively, the order may have been placed with another retailer. If so, we advise reaching out to them directly. Best Regards - ET Team
Horrible horrible horrible… did I say…
Horrible horrible horrible… did I say horrible. Do not order anything from this company and expect to receive it. The shipping company they use GLS (read their reviews) is horrible. They just drive around and post stickers on your door that they attempted delivery if you call them they will tell you a delivery window and then never show up and then say you can pick it up at their warehouse. These two companies ( ET and GLS) are a waste of your time and money. Go to a tobacco/vape store instead.
16 juli 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Lance, thank you for taking the time to share your feedback. We’re sorry to hear that our delivery partner didn’t meet your expectations. Please note that an adult signature is required to complete the delivery process. If no one is available, the courier will attempt to re-deliver. In this case, we can see that three delivery attempts were made before the parcel was returned to us. Now that the order has been returned, we’ve offered you the choice of a store credit or a refund. Please let us know your preference via our email at your earliest convenience so we can process this for you. We appreciate your understanding. Best Regards - ET Team
Takes forever, never arrives, and they steal your money
Horrible shipping... takes forever, no notifications, needs a signature, no attempt delivery note left, customer service is horrible and unhelpful. Ordered over a month ago, never had a delivery attempt note left, my product I never received was returned back to the company and they want to keep $20 for a restocking fee. Customer service states it is in their fine details in a very demeaning manner. Do NOT recommend, unless you are okay with never receiving your product and giving them money.
15 juni 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Jen, thank you for taking the time to share your feedback. We're sorry to hear that you didn't receive your order and regret that your experience fell short of expectations. Our delivery partner attempted to deliver your package twice; however, as the items are age-restricted, an adult must be present to sign for the delivery. As no one was available to sign, the parcel was returned to us. I've reviewed your correspondence with our team, and I can see they followed the correct procedures, providing the relevant information. In such cases, we offer either a full e-wallet credit or a refund minus a $20 restocking fee, which is credited to your e-wallet. As requested, the refund was processed, and the restocking fee has been credited to your e-wallet for future use. We appreciate your understanding. Best Regards - ET Team
I placed a order on 4-15-25
I placed a order on 4-15-25. Today is 6-3-25. They did try to delivered it on yesterday 6-2-25. Would been nice if they give a heads up since they don't give tracking. Reach out to delivery service but no luck. BBB need to shut down this cracker jack operation . DO NOT ORDER FROM ELECTRIC TOBACCONIST . You been warned.
3 juni 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hello, thank you for taking the time to leave us a review. We’re sorry to hear that you missed the first delivery attempt of your order. I can see our team looked into this for you and contacted our delivery partner. We're pleased to see your order was successfully delivered on June 4th. We appreciate your patience and understanding. If you have any further questions, please don’t hesitate to reach out. Best Regards - ET Team
Horrible shipping process
Horrible shipping process. Tracking information does not update. Order placed 4/8 still “with carrier” 10 days later
17 april 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Maryann, thank you for your review. We're sorry to hear you experienced issues with your delivery. Upon reviewing your ticket, we can see you contacted our support team and that the matter has now been resolved. Your order was successfully delivered within the estimated 10 business days. We truly appreciate your patience and understanding. If there's anything else we can assist you with, please reach out to us. Best Regards - ET Team
unprocessed order…
Even though my order was not processed due to a glitch in the system, customer service was very attentive and took care of the problem. My only complaint is that the order cannot be expedited, which in turn is costing me money, but I did receive a ten-dollar credit.
23 maart 2025
Review zonder uitnodiging
Horrible
9Horrible! Placed order March 9th, March 28th lies from customer service over and over again. No refund’s until 40 days after or delivery refusal. Worst company ever!!! Do not order from here.
29 maart 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Katie, we appreciate your feedback and sincerely apologise for the delay in your order’s arrival. We completely understand your frustration and assure you we are actively working on this. Our team has maintained transparency throughout the process and has reached out to our delivery partner. They are currently requesting further details from the final-mile carrier, and once their investigation is complete, we will be in touch with an update. In the meantime, please rest assured that your order is protected under our 40-day ET Package Protection. We truly appreciate your patience and understanding, and we are here to assist you if you have any further concerns. Best Regards - ET Team
Love the prices - Hate the Shipping
Love the prices. Hate the shipping. I placed my order on February 24th. It is now March 6 and yes, I can track the order but there is no time of delivery stated. At this point, the order is bouncing all over the state and I have no idea when they may arrive. If they are going to use a sub-standard provider, is there anyway we could have an option of an upgraded service that we can purchase.
24 februari 2025
Review zonder uitnodiging
Terrible Shipping Service
I placed an order for approximately ($70.00) with an estimated arrival time of 5-7 business days. I have not only not received my products but I have received no email updates about my products and even when I sign directly into my Electric Tabacconist account, I get zero updates. This experience has been frustrating. When you attempt to seek help for some insight of where your order is, you are prompted into a loop of links that change the estimated delivery time from 5-7 business days to claiming as a customer (I) may have to wait for as long as 40 days before I will be considered for a “lost product.”
I placed my order nearly 2 weeks ago and haven’t received a single update via text or email. This is unfortunate given that on Feb/18, a day after I placed my order with you Electric Tobacconist, I had placed an order from a competitor - Element Vape. I received emails of communication to update me on everything to do with my order and received an estimated time from similar to your delivery time frame. However, unlike Electric Tobacconist, my order from Element Vape was received even quicker- only a 3 day wait before my products arrived. They offered a fabulous method of communication and quick delivery! I am very disappointed with my order from this company!
I am requesting a full refund and a cancellation of my order. I would appreciate a quick resolution to this as I’m tired of waiting and have grown inpatient with the poor experience I have been provided.
I wish I would have read the plethora of negative reviews regarding their delivery service. Also, if you see their ratings via Trust Pilot you’ll see a rating of 3.1 stars which is a far cry from the fake rating that the company has on their business page of 4.8 stars out of 5 stars. I found that interesting!
18 februari 2025
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Daniel, we appreciate you taking the time to leave a review. Our shipping policy notes that orders may take up to 7-10 business days for delivery. Upon checking your tracking details, we can confirm that your order was successfully delivered on the tenth business day. We understand this may have taken longer than hoped, but we’re glad it arrived within the estimated delivery window. Regarding the tracking updates, we apologize for the inconvenience this caused. This is due to the PACT Act, which no longer allows us to send with USPS; FedEx, UPS, or DHL, and we now rely on private carriers that make compliant deliveries. As the parcel is passed through a network, your tracking information will not provide consistent updates until it reaches the final mile carrier (for local delivery).
We would like to clarify that Trustpilot is not our official reviews partner, and as such, reviews posted here are not verified. Our official reviews platform is Reviews.io, where we send invitations for both product and company reviews. Verified reviews are marked with a "Verified Buyer" badge, and any reviews submitted without an invitation must go through a verification process before being published.
If you have any further questions please don’t hesitate to reach out to us.
Best Regards - ET Team
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