Took over a month to receive my pkg. Other than that I'm quite satisfied. Customer Service was very considerate and understanding to my concerns!! Take kept their word. Just be patient with them. You... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My first time ordering from this company. Amazing shipping rates and delivery time... The problem w getting good deals are the shipping cost. This company has unbeatable shipping rates i recieved my... Toon meer
I have never had an issue with you guys. You have been I've if the only companies that I'm even able to buy my refills. Brian had been literally amazing and super responsive. I appreciate you and your... Toon meer
This company has terrible shipping, an not good customer service. I placed an order Dec 11th it dispatched on the Dec 12th. There was no tracking available, my order finally arrived today ( jan 12t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
The Electric Tobacconist first launched in the UK in 2013 and following on from our success across the Atlantic, the Electric Tobacconist USA was born in early 2015. Though we’re an American company through and through, our name pays homage to our British roots. The local tobacconist was traditionally the place where the community went to pick up their smoking supplies, discover the latest innovations in tobacco, and get expert advice and recommendations on what to buy. However, things have changed. People are moving away from traditional tobacco and are looking for an alternative. That’s where we come in. We’re a tobacconist for the 21st century. The Electric Tobacconist USA is your one-stop-shop for e-cigarette and vaping supplies, offering absolute convenience, an ever-evolving range of products, and a commitment to the customer that’s second to none. Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to adapt and grow to stay at the forefront of this fast-moving industry. Every time you visit our site, you’ll find something new and exciting, whether it be state-of-the-art vaping hardware or the hottest vape juice range in the US.
Contactgegevens
80301, Boulder, Verenigde Staten
- hello@electrictobacconist.com
- electrictobacconist.com
2,8
Gemiddeld
349 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Item never came after over a month of…
Item never came after over a month of waiting but you guys resolved it for me and refunded me my money. Thank you.
11 maart 2022
Review zonder uitnodiging
Appreciate the service.
4 maart 2022
Review zonder uitnodiging
Fast accurate package tracking
Fast accurate package tracking. Shipped quick and well packaged. Highly recommended
2 maart 2022
Review zonder uitnodiging
When I get the product I ordered 8…
They re-shipped no charge the product I ordered that never made it. I appreciate the effort. Shipping is "IFFY" in Ma.
2 maart 2022
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Richard, we appreciate your feedback in this situation. It looks as though we reshipped your order yesterday and it is expected to arrive by Monday. Please do let us know if this does not arrive in a timely manner as we would be more than happy to provide assistance wherever possible.
Amazing customer service
I use Ignite Icy Mint V15. I was disappointed to learn that they were out of stock and contacted customer service. Not only did they get them back in stock in 2 days, but customer service contacted me to let me know they were back. Can't say enough good things about this company. Great products and excellent customer service.
26 februari 2022
Review zonder uitnodiging
Quick response from the vs team..and…
Quick response from the call team..and quick follow up
Excellent service to resolve my request
22 februari 2022
Review zonder uitnodiging
Wanting Starter Kit to Sample Mistic E-cig...
Looking for a new E-cig after all the close downs. Would like to try the Mistic Line, but was looking for a starter kit.
19 februari 2022
Review zonder uitnodiging
A great experience
A great experience, thank you very much. A very frustrating problem but customer is completely satisfied thanks again, Taryn. Greg Olear
13 februari 2022
Review zonder uitnodiging
Awesome customer service
The attentiveness & care that customer service showed to resolve my issue was amazing.
Travis & Britt were the best! My heartfelt gratitude to both of them.
13 februari 2022
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Linda, thank you very much for your kind words! We are very happy that we were able to help in resolving the concern with your purchase. Our best wishes go out to you and your husband! I hope that you have a wonderful rest of your week - if you ever have any additional concerns that arise please do not hesitate to let us know!
Frustrated
I purchased $143 of vape cartridges on Dec 28th and did not receive them until Feb 2nd. Went on their site after 2 weeks from order and there was a prompt not to contact them until 21 days from order. Got a email that the final carrier had my package on Jan 24th. It took 8 days before I received it after the notice. Inquired about it with an email to customer no service on Jan 28th with no reply. The real kicker is I had to pay for shipping and qualified for free shipping. I am disabled and can't drive is why I rely on timely shipping. My first experience with this company was very disappointing.
12 februari 2022
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Barry, I would be more than happy to assist in resolving this situation for you. Looking at our interactions, it seems as though we responded to your inquiry within 12 hours with an offer to reship or refund your purchase as it was deemed lost in transit by our policy. We have yet to receive a response, so no further action was taken on your purchase.
Unfortunately, in consequence of the PACT Act, we are no longer able to ship with USPS; UPS, FedEx, DHL, and all other major shipping companies have decided to make congruent policies surrounding the prohibition of shipping nicotine products. The only provider available in your region at this time is our Standard Regional Carrier. We ask that you please check out our Shipping FAQ page for more information: https://www.electrictobacconist.com/shipping-tracking-i287
I have followed up on our email thread to ensure that you have received this purchase, and if all went well with the contents!
Shipping or Tracking my order dose not…
Shipping or Tracking my order dose not make any sense. I Placed a ordered on JAN 20th 2022 and yet to receive it . The Tracking is a joke its went from Colorado to California back to Colorado and I'm in Maryland I will never order from them again sign paying customer BEWARE .
7 februari 2022
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
I am very sorry that you have yet to receive this purchase. In the event that you do not have this in your possession by the 17th of the coming week (Thursday), please let us know and we would be able to refund or reship your order at that time, in accordance with our Shipping Guarantee provided to all customers.
Unfortunately, since X Delivery doesn't have the same infrastructure as the Postal Service your package may take unusual routes as it is passed through a network of carriers rather than directly to a local distribution center. We have also seen slightly longer transit times as well as occasional delays in tracking updates. We are working with their technical support team to rectify these concerns as quickly as possible.
In the event that the 17th does come and you do not have this package in your possession, I have sent a preemptive email for you to reach us at directly. This will ensure that this difficulty is resolved as efficiently as possible.
six star company
This is one of only a few 6 STAR’s company’s.That’s right , 6 stars. Outstanding customer service & support. The companies that offer this type of service are rare. Can only offer that to do business with Electric Tobacconist with be a fantastic experience.Had a shipping problem and they were there to immediately correct and follow up. 200 % satisfied.👍
2 februari 2022
Review zonder uitnodiging
Electric Tobacconist is a great…
Electric Tobacconist is a great company, and I will not shop elsewhere for my vape supplies.
29 januari 2022
Review zonder uitnodiging
BEWARE!!!
Placed a $200 order on 12-13-21, it's now 1-4-22 and not only did I not receive my order, the SCAM delivery company has OUTRIGHT LIED about making two delivery attempts and not only is their customer service department useless, they're rude. Especially "Britt". I have contacted my bank and the attorney general in my state. DO NOT ORDER FROM THEM, THEY'RE SCAMMERS!
EDIT FOR MY RESPONSE: Britt, as you have been informed (multiple times) YOUR shipping company shows two "attempted delivery exceptions" when I was CLEARLY home at those times, so I requested clarification from you, which I never received. You keep trying to hide behind your "supposed" terms and conditions, in lieu of doing anything to locate the package and hold the delivery company accountable for outright lying in regards to the attempted deliveries. I've also sent you the information from the BBB website, proving I'm far from the only person the same exact situation happened to. I gave up trying to get answers from you (worst customer service, ever) so, you can explain it to my bank, who is handling the chargeback.
As far as the delivery company claiming they delivered the package on January 5th and obtaining MY signature, my bank will request proof, (of which you have none) as it NEVER happened. Since your shipping company outright lied about the two previous delivery attempts, claiming they did deliver the package doesn't surprise me. At all.
I've been an excellent customer for years and the way you treated me (and hundreds of others who have reached out to me) is despicable.
4 januari 2022
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Charlotte, I am very sorry for the unsatisfactory experience that you have undergone and I would like to provide clarity on this situation.
Regarding our interactions, our team informed you of the difficulties and potential delays on orders. We also informed you that if you did not have this package in your possession by the 13th of this month, that you were guaranteed a refund. In the same vein, our Terms and Conditions as well as our Shipping FAQ (links found at the bottom) state that you will either receive your package or will be compensated via a refund. With this contract in place, entered by both you and the Electric Tobacconist, upon creating your account with us, there is no situation possible wherein you would be scammed.
Looking at the tracking information for your purchase, the package was marked as delivered on the 5th of this month at 12:33 PM signed by you. In the event that you have not received this package, please reach out to us so that we are able to resolve this situation for you as quickly as possible.
Please let me know if you have any further concerns as I would be happy to assist personally.
https://www.electrictobacconist.com/terms-conditions-i7
https://www.electrictobacconist.com/shipping-tracking-i287
Best regards,
Britt
Shipping problems
We have been ordering for two years with good service. Now however we ordered weeks ago and no shipment has arrived so we ordered again and still no shipment. We are very disappointed because of this. Whatever is wrong with shipping I hope it is figured out soon as i am afraid my husband will start smoking cigarettes again. I hope you will reply.
7 december 2021
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Melody, I would be more than happy to look into this situation further for you. Unfortunately, I cannot find an account with the information provided in this review. Is it possible for you to reach out to us via email at hello@electrictobacconist.com or by using our HelpDesk on the website? You can write ATTN: Britt in the subject line so that I am able to handle this situation directly for you.
Shipping experience is horrible
Shipping experience is horrible. Following the tracking doesn't make any sense whatsoever so I never know when I have to be home to sign for the delivery. It changes every time I look at it and it's always pushed back. A few days ago, the order was in my state, now tracking says it's gone to another state. What the heck?! No excuse after all this time to not get the "new" shipping methods in order. Slow is acceptable I suppose, but get the tracking right!
24 november 2021
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Zona, I am very sorry that you are experiencing difficulties with your tracking. Please know that we are working adamantly to resolve this with our shipping partners as quickly as possible. Since they do not have the same access points nor shipping routes as any other major shipping company, you will see your package take slightly unusual paths and the occasional delay in your tracking information.
I would like to emphasize that we are doing everything in our power to get back to the standards that we have upheld for so long.
Never got my order and they won't give my money back
I made a first time order almost a month ago and never received it. This company has no phone number. They ask you to submit a ticket through their website. Half the time I wrote out a ticket and was unable to submit it. When they did reply it was automated response. I have emailed them multiple times. They won't give my money back even though their shipping company shows the order was never received.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Leona,
We want to extend our sincerest apologies for the circumstances that have presented themselves in regards to your purchase. We understand the inconvenience of not having a phone number, however, we do need to have complete records of all issues. This ties in with our compliance and insurance standards.
Regarding your order, we are very sorry that it never made it to you. Since the package was returned to us, we have refunded your order in full.
We see that you are a new customer with us; please know that our shipping standards prior to the PACT Act were exemplary and we are striving to return to these delivery times and tracking capabilities. With the new regulations in place, our industry is facing hardship, but we are committed to serving our clientele to the best of our ability for the foreseeable future which is why we are in constant communication with our new shipping partner and in absolute compliance with all state and federal mandates.
If you'd like more information regarding the PACT Act and our shipping policies, please visit the links below:
https://www.electrictobacconist.com/shipping-i167
https://www.electrictobacconist.com/usps-vape-mail-ban-i285
https://www.electrictobacconist.com/terms-conditions-i7
Update from April 2021 review
Update from April 2021 review - shipping MUCH improved! Not quick but you can figure that out and allow for 10 days but shipping is now reliable. Have had no issues. Still ordering from this company & have been satisfied. Upped the # of stars.
4 augustus 2021
Review zonder uitnodiging
I still have not received my product I…
I still have not received my product I ordered it on May 18th it was supposed to be delivered on June 4th waited three days never left my home never got the product I ask for a refund I never got that either. My name is Diane Fiandalo
8 juni 2021
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Hi Diane,
Thanks for working with the team on this. I see your order was re-shipped on the 14th June. Sorry it came to this, but hopefully you'll get your re-sent package without further delay.
Thanks
Louis
ET Team
I never do this but BEWARE
I never do this but this has been the worst experience ever. I’m going to let everyone know BEWARE. HORRIBLE CUSTOMER SERVICE BECAUSE THERE IS NONE. YOU CANNOT TALK TO ANYONE AND THEY HIDE BEHIND A KEYBOARD WHEN THEY DO RESPOND. THEY TAKE NO ACCOUNTABILITY FOR MISTAKES EITHER. THEY BLAME EVERYONE BUT THEMSELVES. I WILL NEVER ORDER AGAIN. Now they say there was a delivery attempt and there was not as I have cameras on my home and there were zero notices. Like I said they take no accountability. I asked for the refund you didn’t offer it.
21 mei 2021
Review zonder uitnodiging
Antwoord van Electric Tobacconist® USA
Dear Heidi,
Your order was placed April 25th (a Sunday) so left our warehouse on the Monday (26th).
Delivery attempts were made on the 8th May, the 13th and the 14th May. We have now refunded your money in full, but please be aware in future that due to the PACT Act you must be available to sign for packages.
Kind regards,
Louis
ET Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.