Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Toon meer
Bedrijf heeft geantwoord
I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Toon meer
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
Contactgegevens
London, Verenigd Koninkrijk
- info@elegancerugs.co.uk
- elegancerugs.co.uk
4,7
Uitstekend
105 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Rug Purchase and Return
Excellent service received from this company.
4 juli 2023
Review zonder uitnodiging
Great choice of rugs and great service.
Having had difficulties with the designated courier who failed to delivery my rug, I emailed Elegance and was immediately contacted even though it was late in the evening; the delivery company was contacted by Elegance who dealt with the problem and the rug arrived the very next morning. Follow up by the company was brilliant. The rug looks great. Would always look first at Elegance rugs when buying in the future.
18 juni 2023
Antwoord van EleganceRugs
Thank you once again for shopping with us, glade you liked the rug. Was happy to open whilst you decided to see if you made the right choice. Your choice of Rug was spot on as it looked stunning in the room set. If one day you take some lovely photos please tag Elegance for our Instagram followers to see.
Regards Hassan
Elegance Rugs
Antwoord van EleganceRugs
Thank you for your wonderful comment. Glade you are happy with your rugs. Thanks again for choosing to shop with Elegance Rugs
Couldn’t Have Asked For Anymore
Easy to order, quick and easy delivery and a great product on arrival.
21 mei 2023
Very happy customer
Lovely rug for a great price. Very pleased with my purchase. Delivery to Northern Ireland took 9 days instead of the estimated 2-3 days. Otherwise would definitely recommend. 👍
16 mei 2023
Finally, a rug seller you can trust....
First rug seller we've dealt with that was fantastic. The website indicated 1 left in stock, and it changed to nil after we had put in our order, i.e. for once a seller who provides accurate info. The item was delivered within 24 hours, which was unbelievable. Seller was courteous and helpful. Totally recommended.
18 mei 2023
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you for choosing Elegance Rugs to purchase your Rug. Happy that you was happy with service.
Hope the rug looks good.
Regards Elegance Rugs.
Absolutely brilliant service
Absolutely brilliant service - I live in the Channel Islands and everything normally takes an age to get here. I ordered a rug on a Monday evening and to my astonishment it was delivered 2 days later. So pleased with it, a great price too. Highly recommend
1 februari 2023
Arrived quickly and looks as shown.
8 januari 2023
Beautiful rug
Beautiful rug, soft muted colours with a soft sheen. The different depth of pile gives it texture whilst being easy to vacuum and I think will stay looking good for longer
1 december 2022
Excellent experience
Excellent experience!
From beginning to end - first class. Reassuring communication, superbly packaged!
Without doubt, I will definitely order again. 👌🏼👏🏼👏🏼
16 december 2022
Trustworthy Company
I found the company to be very helpful, true to their word. And responding promptly to my queries.
15 september 2022
Happy with my purchase
Excellent service. The rug arrived very quickly in a good condition
20 juni 2022
PERFECT
Very happy with the service I received, I phoned looking for a particular rug, Hassan said he would have to order it from America, which he did, gave me an E.T.A of 6 weeks, six weeks and a couple of days later I had my beautiful new rug. Hassan was so helpful, would recommend to anyone. Thank you,
12 mei 2022
EXCELLENT SERVICE
7 december 2021
Great customer service
A large choice of rugs that arrived when expected and when I wanted to return one of the rugs from my order I had great customer service
23 juni 2021
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