Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a minor problem with my rug and immediately was offered a replacement. Even included a plastic bag in the replacement in which to send it back to them. Hussan couldn't have been more helpful . He... Toon meer
Bedrijf heeft geantwoord
I like the rug now that it has "settled down" following pretty tight wrapping during delivery, however it's not what I expected in terms of feel / quality. Seems to be lacking in depth compared to one... Toon meer
I liked a wool rug I saw on the website so I contacted the store for advice. If I ordered the rug and when delivered it did not suit, what were my options. The contact advised that I could return it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We feature some of the most beautiful online Rug collections from around the globe specialising in unique and ethically sourced designs and materials
Contactgegevens
London, Verenigd Koninkrijk
- info@elegancerugs.co.uk
- elegancerugs.co.uk
4,7
Uitstekend
105 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Promptly and politely received order…
Promptly and politely received order and delivery arrived within 2 days of ordering as promised. Perfect.
27 mei 2020
Review zonder uitnodiging
Excellent service
Excellent rug delivered in only a few days despite current covid-19 situation. Thanks
4 mei 2020
Review zonder uitnodiging
Nice quality rugs great customer…
Nice quality rugs great customer service. Went back for second rug
2 mei 2020
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you for the great feedback Az!
Love my bespoke rug
Love my bespoke rug! Took a while but it was worth the wait. Also, the service was excellent; very happy with this company!!
10 april 2020
Review zonder uitnodiging
Antwoord van EleganceRugs
Glad to hear the great feedback Rachel, hope to see you back soon!
Rug wasn’t the size shown on the website
2 april 2020
Review zonder uitnodiging
Antwoord van EleganceRugs
Sorry to hear that Joseph, we will always endeavour to resolve issues as soon as customers get in touch with us through the several channels available on our website and by phone. Be assured cases such as this are usually resolved with a quick turnaround!
Antwoord van EleganceRugs
Grateful for the positive feedback! Happy to be of service
Very happy with it
17 januari 2020
Review zonder uitnodiging
Antwoord van EleganceRugs
Glad to hear Joanna! Happy to be of service
Fantastic customer service
Fantastic customer service! The courier misplaced our rug and once I had contacted Elegance Rugs, they got in touch with the courier straight away. When they couldn't locate the rug they sent one out and I received it the next day. I was kept fully informed every step of the way. We will definitely order from them again! :)
17 januari 2020
Review zonder uitnodiging
Antwoord van EleganceRugs
Grateful for the positive feedback Miss M! Happy to be of service
Perfect Rug
Had such an amazing experience with Elegance Rugs. So much variety and choice with knowledgable and helpful advice on hand.
30 december 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thanks for the great feedback Kay! Happy to be of service
Lovely Rug, Great Customer Service
I have just received my rug from Elegance Rugs and I am delighted with it.
After a small issue with the original rug I ordered being discontinued, I received excellent customer service assisting me in ordering another one. It was then dispatched and delivered within just a couple of days.
I would recommend them to anyone and would certainly use them again if I need to purchase another rug.
17 december 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you for the great feedback Rachel. Happy to be of service! :)
Excellent service and a quality rug
24 oktober 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thanks for the great feedback! Happy to be of service
Website was easy to use and the rug is…
Website was easy to use and the rug is exactly as described. Would be more inclined to purchase if the has videos of the rugs to have a better idea but I'm happy with our choice.
22 oktober 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you for the awesome feedback! We would love to introduce videos soon and are planning on something even a little more special to help with decision making too!
Delighted with this rug
Delighted with this rug - good quality!
Easy to order and delivery was super quick!
Excellent value for money!
8 oktober 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Dear Pamela, thank you for the great feedback! Always a pleasure to serve and hope to see you back soon
Lovely carpet,efficient delivery
23 september 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you Peter, glad you liked the rug!
New Rug
After seeing the rug I wanted and fell in love with I ordered it thinking it would be at least a week before arriving. Within two days it arrived. Brilliant service. Thank you. It looks amazing.
28 augustus 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Hi Sandra! Thank you and hope to see you again!
We have ordered 2 rugs through Elegance…
We have ordered 2 rugs through Elegance rugs now. The quality is excellent and the staff could not be more helpful, I would highly recommend them.
27 augustus 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you for your great custom and feedback. We hope to see you again soon!
Delivery excellent
Delivery excellent. Quality not as good as I expected, the odd tuffed keeps coming out of the weave. We will see how it Weares.
20 augustus 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Dear Linda, apologies if the quality was not as expected. Rugs made majority of Wool tend to always shed and benefit from regular hoovering to fully settle. We also recommend trimming any loose weaves to increase durability and lifespan. Our experts are always at hand should you require tailored assistance. Thank you and hope to see you back soon!
The rug is ok but not good quality for…
The rug is ok but not good quality for the amount paid.
However delivery was quick
14 augustus 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Dear Louise, we're sorry to hear you are unhappy with the rugs quality. We always aim to ensure all relevant descriptions and attributes are advertised, including the product materials and its construction which dictates overall cost. Thank you and hope to see you back soon!
Excellent service
Prompt response when carpet delivery delayed Very helpful and friendly in finding substitute and organising prompt delivery Excellent service
30 maart 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you for your great custom and feedback. We hope to see you again soon!
What a great find! Highly recommend!
What a great find! Bought a rug for my living room and it arrived super fast! Was worried it might appear a different colour but it was as shown on the website!
21 maart 2019
Review zonder uitnodiging
Antwoord van EleganceRugs
Thank you Rae, Happy to be of service!
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