Eleganza Reviews 133

I’d give less than one star if I could. The item I ordered was nothing like the picture. I returned it and they only refunded part of the cost. They kept more than £7. When I emailed for an explanation, they didn’t bother to reply.

L’azienda si propone con un nome Italiano
Eleganza-milano e questo rende fiduciosi.
Le foto sono molto curate ( probabilmente corrispondono a prodotti di grande qualità)
Il risultato è che ne ho ordinati 4 per i tutte le ragazze della mia famiglia.
Ciò che è arrivato è raccapricciante. Giuro la mia peggiore esperienza di acquisto on Line di sempre.
Sono arrivati 4 maglioni con differenti spedizioni
NESSUNA ETICHETTA. ne’ marchio, ne’ materiale, ne etichetta nessun cartoncino per il reso. Solo una plastica bianca con il nome di chi ha acquistato è un paio di bar code.
E lasciando pur perdere il cachemire ma sembra di toccare plastica infeltrita.
In più stranamente è quotato 3.7 anche se le recensioni sono tutte molto simili a questa.

The item I ordered #3862, back in August has not arrived and after several emails to them they promised they would sort it out. However this has not happened. I have asked for a refund but now they are not replying to emails.

I ordered my dress in July 2024 and have not received the goods. I emailed several times and each time received an auto generated response. Shame on them for taking people's money then not supply the goods. Do not under any circumstances deal with this company they are fraudulent and should be dealt with as scammers.

Ordered a dress in July & like everyone else here have only received emails saying "order is ready to be shipped", it's now November. Scam, scam, scam

DO NOT BUY FROM HERE AS YOU ARE BEING SCAMMED NOT BUYING I SUPPOSIDLY BOUGHT 2 DRESSES THAT NEVER ARRIVED,TRUSTPILOT SHOULD BAN THEM,HAD TO GIVE THEM 1 STAR TO BE ROBBED,IF ITS TOO GOOD TO BE TRUE IT REALLY IS

Do not buy from this company. I wish I had seen these reviews before I ordered. Dress ordered 6/8/24 and to date there is still no sign of it. I keep being robbed off with what appear to be standard reply emails. I have repeatedly asked for a refund since 4/10/24 and still no response.

DO NOT BUY FROM THIS COMPANY!
Every time you see a Facebook ad comment your appalling experience.
Go to the ACCC accc dot gov dot au and file a formal complaint.
Ordered in July, have repeatedly tried to cancel my order, finally a response that says my order is back on track 8 weeks later, what a joke!!!!
GO TO THE ACCC AND REPORT THIS SCAMMER SHODDY RIPOFF JOKE OF A BUSINESS!

DO NOT BUY FROM THUS COMPANY!!!!
I placed an order in July and still have not received it. The many emails I have had in response to my asking where my order is have ensured me that my order is on its way. They have lied constantly. I'm in the process of trying to get a refund. Fingers crossed 🤞🏻

DO NOT BUY FROM THIS COMPANY
They are scammers, placed order July and still waiting for delivery.
They lie by telling me it is in transit asked for a tracking number, which they never supply, because they keep lying, and using the same repose in every email.

Don't buy from Eleganza Melbourne they are scammers. Goods never arrive.

Worst company ever. Do not buy off them.
So far 50days behind still do not have my goods. Emails are just recycled replies.
All lies.
Do not purchase from them

Don’t use this company they are the worst , once they have your money which is long before you have items , which are of the poorest of quality, they have no intention of giving you it back , don’t be fooled because London is in the title of there company, they are Chinese and they do not have the rules for returns as the UK

1star is even too much!!
They are con artists and chancers.

Sizing is completely off, badly made and all returns need to go back to Asia at your cost! They then fob you off with a 10% refund if you keep it. The goods aren't fit for purpose or as advertised.
Then if you don't take the 10% they ignore you.
There website states 100% refund guaranteed but you won't get it.
Save your money and don't touch this company with a barge poll.

DO NOT deal with this company. The clothing is poorly made and fitting, no tags on clothes and fabric terrible. Could not trust a refund if I returned as knitwear was piled and appeared to be worn.

Umpisurkea kokemus Eleganza-Helsinki -myyjän kanssa.

Tilasin normaalit L-koon shortsit, jotka saapuivat yllättäin Kiinasta noin kahdessa viikossa. Shortsien kooksi oli merkattu L mutta käytännössä ne olivat kokoa S.

Koska en halua laihduttaa 30 kiloa mahtuakseni shortseihin, niin aloitin palautusprosessin ottamalla ohjeiden mukaisesti yhteyttä asiakaspalveluun.

Palautusohjeiden sijasta minulle tarjottiin 15 prosentin alennusta, että pitäisin pienet shortsit palautuksen sijaan.

Pyysin uudestaan lähettämään palautusohjeet, jonka jälkeen sain tarjouksen, että pitäisin pienet shortsit ja saisin 50 prosenttia alennusta, että tilaisin uudet ja isommat.

Pyysin kolmannen kerran palautusohjeita, jonka jälkeen ne sainkin.

Tuotteet pitää palauttaa Kiinaan, joka olisi Postissa maksanut 59 euroa. Ottaen huomioon, että itse tuote maksoi alle 50 euroa, niin jätin palauttamatta.

Oma moka oli, kun en huomannut, että yrityksen sivulla lukee, että asiakas maksaa palautuskulut Kiinaan.

En enää ikinä tilaa tästä firmasta mitään, enkä suosittele sitä muillekaan. Firma lähettää ihan random kokoisia vaatteita, jotka joudut lopulta itse pitämään korkeiden palautuskustannuksien vuoksi.

Asiakaspalvelu tosin vastasi nopeasti, jopa viikonloppuna. Kiitokset siitä.

DO NOT BUY FROM THIS COMPANY - COMPLETE SCAM
I bought a pair of clogs from them - they arrived shoved in a bag, no packaging and looking nothing like the picture; clearly made in a factory in China. The quality is so bad I can't even begin to explain, they are not leather and they are not orthopaedic which they were sold as. I complained and was told I had to pay full postage back to Asia (or I could receive 10% back and keep them - wth would I want to keep something I can't and won't wear). Total total scam.

The worst experience ever! The item I purchased could not have been further from the pictures - which was a knit. It was a completely different material, and soooo cheaply made. The Company were a nightmare to deal with! The 100% money back guarantee was a lie. They offer you continual reasons not to give the return address and then when you get it, of course its from in China and it costs more to send back the item than what its worth. DO NOT PURCHASE ANYTHING FROM THIS COMPANY. They call themselves "Eleganza Melbourne" and advertise as if they are an Australian Company which could not be further that the truth. There is nothing elegant about their clothing and and they have zero integrity as a Company. 100% SCAM.

I went into this store and brought a leather bag and a pair of readers. Did not try them on long enough to see if they fit right. They were too big and kept falling off my face. I went back to see if I can either return them or get a credit for them. The owner refuse to give me a refund or a store credit. She would not work with me. So I am out the money. Not good customer service. Will never buy in her store again. Do not buy here, do not recommend the store. You cannot return anything or get store credit.

I ordered a cardigan and a jumper from them May 31 after their shipping policy said 10 -15 business days.It arrived today June 26 after I lodged a Pay Pal dispute. Their advertising claimed the jumper was wool. It clearly is not wool, is synthetic and it is not the jumper advertised which had a knit in the sleeves very different from what is advertised and has gaps in the knit of the sleeves which I would never have bought for winter had I seen this jumper in their add.There is absolutely no labelling in both items stating the materials and washing in instructions. Even the threads on the buttons of the cardigan have not been cut off properly. A very inferior product for the price. Am going to lodge another dispute over the jumper. I would not buy from them again.