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Elia Reviews 

227
•
TrustScore 4 uit 5

4,2

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Beoordeeld met 5 van de 5 sterren

Although the bottoms come up smaller than normal UK sizes they are stunning When I did have sizing issues it was sorted straight away with a new size sent out and discount code for next box These l... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Ordered two weeks ago, company were happy to take the money but then I heard nothing. Followed up a week later asking for an order update. Mary C said that my order has been shipped. Zero tracking inf... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Really lovely lingerie and excellent quality in design and fabric, my wife adores the variety of designs and loves the surprises each month.

Beoordeeld met 5 van de 5 sterren

Such a wonderful company! Super comfy and beautiful lingerie sets, the parcels come with little goodies like flowers and face masks - all vegan which is so considerate! The sets fit perfectly and are... Toon meer

Bedrijf heeft geantwoord


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

227 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(227)

140 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Love, love love this 😀

This company is great! Its such a lovely way to spoil yourself with such pretty underwear. I have the surprise box, every other month. I never know what im getting and there's always a scrunchie, and other little treats included. I love the fabric petals; I'm collecting them in a little crystal bowl. I like the attention to detail. The bottoms sizing were a bit small, when I explained this, customer service got straight back to me and sent me replacements, which I thought was really kind and shows how much they value their customers. I can't wait for my next box!

23 juni 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hey Sofia! Thank you so much for your kind words and we are so glad to hear that you love your monthly boxes and are being well after. If you ever have any issues or need to change anything just let us know! Love Elia xox

Beoordeeld met 1 van de 5 sterren

No email response and poorly made lingerie!

I sent an email about 2-3 days ago regarding my order, with no response. Not only did I not get the colour I asked for (I was given light blue and white instead of dark shades), but the quality was awful, with loose thread, finishing issues and extra lace that they had forgotten to cut off. Considering they advertise this email as their point of contact, I’m confused as to why I have yet to receive a response. It is evident that both their quality control and customer service are not up to standard.

21 juni 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hey, I'm sorry to hear you haven't had a good experience. Can you email us again and specifically ask for Summer and I will look into this for you. Thank you

Beoordeeld met 5 van de 5 sterren

GREAT QUALITY ADORABLE PACKAGING

AAA omg my boyfriend keeps ordering me these and the quality is incredible. As a curvy girl i adoreeeee receiving these adorable themed lingerie packages that make me feel so confident. They have given me such a confidence boost and are true to size. We upped our subscription from monthly to twice a month as im addicted. Cute extras, cute packaging, great feeling. Thankyou !!!

20 juni 2026
Review zonder uitnodiging
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Antwoord van Elia

Hi Lily, we are so glad to hear that you are loving the sets you are receiving and that they make you feel confident. And wow twice a month?! that's amazing! Thank you! Love Elia xox

Beoordeeld met 4 van de 5 sterren

Sam has been an absolute angel

Sam has been an absolute angel, sorted my mistake on delivery address as I put the an old one on the order, great service and very pretty boxes with a few extras in there for my wife.

19 juni 2026
Review zonder uitnodiging
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Antwoord van Elia

Hi Chris, its Summer lol but thank you for your kind words. I'm glad I could sort things out for you and I am glad you both loved the boxes :)

Beoordeeld met 5 van de 5 sterren

I put in my style and size preference…

I put in my style and size preference and every single month a new box arrives, each as gorgeous as the last month but never repeated, opening my monthly Elia box has become an event amongst my friends and boyfriend is excited about it!

12 juni 2026
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Antwoord van Elia

Hi Rainy, thank you for your kind words, we are so glad to hear you are all loving the box and the variety. If you ever need help or have any questions please reach out to us :) Love Elia xox

Beoordeeld met 4 van de 5 sterren

Beautiful underwear

The underwear is beautiful I had a problem work the knickers not dotting because I ordered the wrong size, they went above and beyond to send me a new pair one eight size at no extra cost, absolutely fantastic customer care and so helpful

21 mei 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi, thank you so much for your kind words and of course we are here to help :) Love Elia xox

Beoordeeld met 5 van de 5 sterren

The subscription is a wonderful present…

The subscription is a wonderful present every month. Always beautiful and is something to look forward to.

8 juni 2026
Logo Elia

Antwoord van Elia

Hi John, thank you so much for your kind words. If you ever need any help with anything just let us know :) Love Elia xox

Beoordeeld met 5 van de 5 sterren

My wife has been receiving monthly sets…

My wife has been receiving monthly sets of underwear. The sets have always been very pretty and delicate, femininity personified.
It’s true to say I’ve had to contact Elia on sizing issue, but I couldn’t be happier with the service received from Stacey in customer support. Excellent, first class.
The underwear makes my wife feel fantastic, that makes the subscription worthwhile.

5 juni 2026
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Antwoord van Elia

Hi John , thank you for your kind words. We are glad to hear you and your wife are loving the sets and we are glad she feels amazing in them. Always here to help and I will pass your kind words onto Stacy. Love Elia xox

Beoordeeld met 4 van de 5 sterren

Beautiful items

Beautiful items, but sometimes the fit can vary.

12 juni 2026
Logo Elia

Antwoord van Elia

Hi Catherine, Thank you for your kind words. If you ever have issues with the sizing just let us know and we will see what we can do for you :) just email us at info@elia.boutique xox

Beoordeeld met 5 van de 5 sterren

Beautiful sets

Beautiful sets, love the monthly subscription as its something to look forward to.

11 juni 2026
Logo Elia

Antwoord van Elia

Hi Tyler, thank you for your kind words. We hope to keep surprising you :) x

Beoordeeld met 5 van de 5 sterren

Superb company.

Superb company.
Lovely products that my wife is very pleased with.
Every delivery has been beautifully packaged with lovely attention to detail.
Great communications - when I first placed my order I inadvertently paid twice, and they contacted me immediately to ask if this was intentional and then refunded the second payment on the same day.
Could not recommend highly enough.

5 juni 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi Billy,

Thank you much for your kind review. I'm so glad that we were able to pick up and sort the issue out for you quickly. I will get your next order put aside for you ready next week :) and of course if you ever need to change anything or need help with anything just let us know. Love Elia xox

Beoordeeld met 5 van de 5 sterren

great all round treat

the quality of the garments are fantastic and i also think value you for money is right up there also

delivery couldn't be simpler
choice is amazing as my GF id DD not that easy to find such garments

4 juni 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi Joseph, thank you so much for your review. We are so glad to hear you and your GF are loving the boxes. If you ever have any issues or need to change anything just let us know :) x

Beoordeeld met 5 van de 5 sterren

Amazing customer Service

I ordered lingerie from here every other month for about 18months. Had some lovely selections that my wife and I enjoyed very much. What was even better was their customer service. They are PHENOMENAL! Had some issues with billing. Sorted. Asked about changing style. Sorted. But even better than that, they communicated clearly and promptly, which I appreciate even more as a customer. Have cancelled my subscription for now as my wife is pregnant, but would like to see more variety of designs and style upon our return.

2 juni 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi Aaron! Awwww thank you so much for your kind words, we are so happy to have had you as a loyal customer for so long. We hope to see you again in the future and congratulations to your wife and yourself on the pregnancy! Love Elia xox

Beoordeeld met 4 van de 5 sterren

This time was okay but I keep getting…

This time was okay but I keep getting sent thongs when I can’t wear them and have asked for the knicker …so sometimes I can’t wear the set and pay for just the bra instead of the set.

1 juni 2026
Logo Elia

Antwoord van Elia

Hi Donna, I'm sorry to hear you have been receiving thongs. I have updated your subscription to specifically get briefs and to let me know if there are any stock issues and I will get in contact with you. I hope this is okay :) Summer

Beoordeeld met 5 van de 5 sterren

From the moment my wife opened the box

From the moment my wife opened the box, she said absolutely amazing, really pretty and very good quality. Over the years I have bought her - my wife - some beautiful sets of quality lingerie. But I recently discovered Elia Boutique and to be honest the first set exceeded my expectations, the look on her face was priceless. I look forward to the next set. They compliment her body, and make her look more fabulous. Roll on the next delivery.

8 mei 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi Steve, awwww I'm glad to hear that your wife loves the sets and you are both happy with them. You sound like 1 happy chappy! If you ever have any issues just let us know. Elia xox

Beoordeeld met 5 van de 5 sterren

Set this subscription up for my wife

Set this subscription up for my wife, got her first set last month and she absolutely loved them.
They fit well and are of good quality, very pleasing to the eye, I look forward to the next set and my wife can’t wait either.

24 april 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi William, thank you so much for your kind words. We are so glad to hear that you and your wife love them. Of course if you need help with anything just let us know :) Love Elia x

Beoordeeld met 5 van de 5 sterren

Beautiful lingerie

Beautiful lingerie. Very pretty, extremely comfortable.
Lovely boxes with extra treats in too .
I love receiving my box every month .
I would definitely recommend.

30 april 2026
Review zonder uitnodiging
Logo Elia

Antwoord van Elia

Hi Michelle, thank you so much for your kind words and we are so glad to hear you are loving the boxes. If you ever need any help with your order/subscription just give as a message :) Love Elia xox

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