Elite Reviews 

Tutto il personale di Elite via Acilia Roma e di grande professionalità cortesia e disponibilità io ho,80 anni e faccio la spesa online usando un noto marchio di consegna tramite rider. Ma la gentilezza è la pazienza del personale tutto di questo punto vendida mi aiuta a vivere la meglio questa stagione non facile della mia vita. Grazieeeee.

Purchased two Fly Tex MTB 550ml bottles and from the first fill they both leaked from between the bottle and the screw on lid. Then after about 8 uses the clear flip up lid failed at the hinge. Less than 12 months old and a complete waste of money. Not fit for purpose! Badly designed and clearly no long term testing done! Ive bought water bottles for a third of the price that were far better. Avoid

Da qualche tempo il mio Elite Suito-T faceva le bizze (indurimento repentino del rullo senza alcun motivo). Venerdì 27/2 ho scritto all'assistenza e dopo un paio d'ore già mi rispondeva. Da lì in poi è nato un ping pong di email con scambio di video, informazioni, istruzioni che hanno portato all'invio grautito da parte di Elite di una scheda elettronica. Dovrei riceverla oggi e, a prescindere dal fatto che la sostituzione della scheda porti i benefici aspettati, non posso che ritenermi soddisfatto dall'assistenza fornitami.

Venden rodillos para bici por más de 500 euros y al cabo del tiempo se estropean solos, la bici empieza vibrar y saltar. Mal diseño, mala construcción, y te piden 360 euros para repararlo.
En la respuesta dices que se ha estropeado por un golpe, no ha sufrido ningún golpe, esto te lo inventas para desacreditarme, si no has visto ni el rodillo.

Compre un rodillo en España y cuando termina la garantía me entero que no tiene servicio técnico fuera de Italia
La reparación de un simple rodamiento
Vale más que uno nuevo
RODILLO DE 700 EUROS A LA BASURA DESPUÉS DE TRES AÑOS

The resistance was too high to use my Elite Suito-T trainer. It was 4 years old and out of warranty. I contacted support and after trying a few things, they said to send trainer to them. While finding no issues with the resistance, they did find some issues with the bearings and offered to replace the trainer with a new Direto model. I had to just pay for the postage fees and have a brand new trainer!
This really is great support from the Elite team.

Suito trainer has a common problem with the circuit board failing. Took a long time for customer service to reply and then said that i needed to buy a replacement part from their website which is no longer available.

If you search the web, you will see lots of people with failed circuit boards.

Mon Elite Suito a commencé à faire du bruit et la resistance ne fonctionner plus après 2 ans et demi. J'ai contacté le support et ils m'ont demandé d'envoyer une vidéo de l'home trainer. Le lendemain j'ai reçu un mail pour me dire qu'il aller m'envoyer la pièce défectueuse. 2 jours après DHL me livre la pièce. Me reste plus qu'à la changer. Merci à Elite et au SAV au Top j'ai bien fait de faire confiance à la marque.

Jucce bar is very nice product specially new flavours are very nice specially banana ice blueberry bubblegum and lemon line are my favourite

Ho contattato l’assistenza in seguito a dei problemi di resistenza che ho riscontrato sul mio rullo TUO. Sono stato ricontattato il giorno seguente e per 2 giorni sono stato indirizzato alla soluzione del problema. Questa è VERA ATTENZIONE AL CLIENTE. Un particolare ringraziamento al Sig. Andrea che mi ha guidato passo passo in modo tempestivo, paziente e preciso!

My Elite Suito started to get noisy after 3 years. I contacted support and they requested I send a video of the trainer making the noise. They agreed it was not working as it should and quoted me to repair. It took Elite a day to inspect and agree to send me a replacement Suito-T.
Outside of DHL shipping time (5 days).

Very pleased with the outstanding responsiveness of Elite support and quick turnaround.

My Elite Suito-T would suddenly not power on. It has been working flawlessly now for 2 years. I contacted them for assistance to solve the problem. They came back to me promptly and asked some questions to diagnose the problem. As I was occupied, I could not give an answer for 2 days. They then just sent me a new circuit electronics board as a replacment of the broken one. Easy installation and now working again. All free, all done quickly, showing lots of will to solve the problem. PS! The 2 year guarantee has just passed. I am very happy with how they solved this. A happy customer and top review as a result.

Il rullo Elite Qubo Smart+ in mio possesso ha evidenziato problemi di trasmissione dati che sono stati brillantemente risolti dall’ assistenza Elite.
Ho riscontrato un’ ottima attenzione al cliente.
Un ringraziamento particolare al Sig. Francesco per la disponibilità e competenza dimostrate.

My roller Suito is noisy and vibrates. They accepted to change the unit but, since I purchased the item in Italy and then moved to Spain, I still have to ship the item to the shop I bought it from and wait to get the new unit shipped back to me. I also have to pay shipping costs. I will not be able to train for weeks.

Elite-it is really one of the best experiences I've ever made with ANY company. Both products and service are outstanding. The team has always been willing to go the extra mile to provide support. And the trainers are just great. Can only recommend!

I needed some spare parts for an Elite RealAxiom smart trainer. I ordered the items Thursday and received them in Denmark Monday. I'm very pleased with the buying experience.

Urgently needed a power cable for my turbo during lockdown. Having tried UK suppliers without success, I ordered one from the Elite website. As it was the height of the pandemic in Italy (early April) I did not hold out much hope, however, within a couple of days the cable had arrived! Incredible.

Ringrazio lo staff di Elite per la professionalità dimostrata nell'assistermi a seguito di un malfunzionamento riscontrato su un rullo Elite Qubo Digital Smart B+.

Pur trattandosi di malfunzionamento palesemente derivato da un utilizzo eccessivo, mi è stata fornita tutta l'assistenza necessaria per la riparazione, con una puntualità e professionalità impeccabile.

Ci tengo a spiegare che in precedenza avevo tentato più volte di ricevere aiuto per la medesima assistenza dal negozio online estero, che me lo aveva venduto, ma dalla quale ho potuto solo constatare la totale indifferenza.

Grazie ELITE!!!!

Elite products may be OK, although not exclusive and not without hefty competition. However, the corporate Elite team are a bunch of unprofessional, unreliable individuals who never return phone calls or emails, can never be found on the phone. One could wonder how this company is in business with a third-world customer care. The main operator probably has sign such as "hide and reject phone calls" and lies through his teeth telling stories that make no sense. (I was never given his last name. although was directed to by the main operator) both in the corporate office of Elite. Peter was said to be out of the office for 20 minutes and back very soon, and in 20 minutes the story was that he was out of the country. That was two weeks in a row.
I am running to competitors and will never use Elite!!!
Ciao Elite!