Elite Ambient Interiors Reviews 

253
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

I would highly recommend Elite Ambient Interiors. I wanted a marble coffee table. I placed the order on the 19th of July and wanted it delivered as soon as possible. I contacted the customer service s... Toon meer

Beoordeeld met 5 van de 5 sterren

My new Gold & Cream Marble Coffee Table has just been delivered just now. I absolutely love it. It's gorgeous oozes luxury and quality. It's sturdy, good looking, installed professionally by the deli... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Received my 1.3 metre round marble dining table and 4 Valentino velvet lion knocker chairs and it’s fabulous , very well made completely transformed our room , gem of a piece 👌 thank you ambient inte... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’m really pleased with my purchase from this company. I ordered a dining table and chairs, and the whole experience was excellent from start to finish. Delivery was really quick, and the delivery... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Meubelwinkel

Geschreven door het bedrijf

We specialize in premium-quality Dining Sets, Sofas, Mirrors, Beds, and Mattresses, offering exquisite designs that blend comfort with elegance.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

253 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,6

Alle reviews

(253)

88 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

I had a disappointing experience as a…

Extremely disappointing experience as a first-time customer with Elite Ambient Interiors due to customer experience, lack of professionalism, colour of the item, extremely uncomfortable dining chairs. Initially, communication was prompt, and delivery arrangements seemed smooth. However, on delivery day, I was dissatisfied with the colour of the dining set, which was significantly lighter than what was shown in the pictures. While I understand lighting can affect appearance, the assembly staff did not pause to address my concerns. Instead, they rushed through the assembly, which felt unprofessional. I appreciate they would’ve had other deliveries to do but I was never informed that once the dining set was assembled, I would be unable to exchange or return it. They took pictures as they left and went off to do their next delivery. When I raised my issue via WhatsApp, the owner responded but failed to resolve the problem and acted ans if he doesn’t know the courier guys or that they’re part of a team Instead, he blamed me for not reading the terms and conditions. While I know it's important for customers to be aware of these details, it’s equally the business's responsibility to communicate them clearly, especially for large purchases.

I was extremely disappointed with the tone and lack of professionalism in the messages I received. After feeling unheard, I escalated the matter to my bank. The owner then accused me of lying about the delivery, insisting everything was fine and undamaged and that he has proof. I clarified that my issue was with the colour not damage, and provided proof to him. Yet, he continued to argue rather than address my concerns. Ultimately, I decided to resolve the issue with the bank myself the next day, as I didn’t want any further communication with this business. It’s very clear to me that they prioritize profit over customer satisfaction and lack the necessary skills in customer service and communication. I will not be returning or recommending them to anyone. It’s unfortunate that we cannot give zero star as a customer.

17 december 2024
Review zonder uitnodiging
Logo Elite Ambient Interiors

Antwoord van Elite Ambient Interiors

I much appreciate your feedback. I looked into your order, which you placed on December 14th for a light grey table and dark grey chairs. Before placing the order, you asked us what colour the table and chairs were because you weren't sure if they were light grey or white. We sent you a video and a clear picture of the table and chair, and you said it was good that we confirmed and was happy to take the orders. We scheduled your delivery for December 17th, and you also reserved assembly. Once the courier finished assembling and departed
You had messaged us to ask if I could switch the chairs because your mother didn't like the one she had received as she felt they were too big and took up too much room. As she stated that Larger people cannot fit on the chair, but smaller people can sit in it.
You confirmed to us that you had received the package when we asked.
Additionally, we questioned if the courier driver had assembled the chair. You replied that they had, we had then apologised that we couldn't exchange items because it was already assembled, and wasn't in its original packaging, as we couldn't sell it to another client because we only sell brand-new items. You even offered to return the chair to me for half of the money and give me the other one that we had discussed.
If you had any sort of problem, you should have contacted us at the same moment they started the assembly, stopped them, and voiced your concerns. we would of then informed them, telling them not to put the chairs together.
But colour issue was not the problem you wanted to change the chair for a smaller size. As when you were inquiring with us you did ask us about the chair size table size, plus everything which is also mentioned on website in item description. It’s our policy if a customer wanted to return the item it should be in it’s original packing it is mentioned on our website in the term & condition
Although we don't know the courier driver, we are familiar with the company because they provide us with an estimated time of arrival (ETA) but don't disclose the driver's number. Additionally, one hour prior to delivery, we notify the customer and their driver notify’s you via phone. As you can see, they are not a member of our team. If you require any information about them, please let us know.

Regarding the bank issue, you complained that the item you received was damaged, We responded that we have pictures showing that everything is in perfect condition, so you don't need to lie. Also you didn't explain in the review that you put up why you wanted to replace the chair, you should have added to that review the proper reason as to ‘Why’!
we have the evidence of your messages I should really have added a photo so that everyone could see it in the response section then people would know who was lying in the review.!
Additionally, after interaction with the bank who can see from the photos we sent them that everything is in perfect shape and that the products are the exact colour and style you wanted when ordering and had delivered everything you ordered and nothing was damaged, the bank has decided the matter in our favour.
simply as a result of the high calibre of the goods and services we offer our clients;
We just focus on running our firm; we don't prioritise profit. Our customers come first. Otherwise, we wouldn't have received such positive feedbacks.
Your statement was very shocking about ethnicity in the mail you sent us in the morning,
To be honest, I’m assuming you are racist (because you never will purchase from this ethnic group again)as these are your words in the mail you sent .which was highly inappropriate and unpleasant, and we said nothing in response to your racist statement. Just to remind you, we could easily modify the chair design for you if the item was still in its original packaging. Sadly, they weren't, therefore we were unable to assist you.
Thank you

Beoordeeld met 5 van de 5 sterren

A brand you can trust

I can't recommend Elite Ambient Interiors enough, the service we received was amazing. We wanted the dining set to be delivered before Christmas and it arrived in just 2 days from ordering.
Thank you to the team for excellent service.
Highly recommend *****

3 december 2024
Beoordeeld met 5 van de 5 sterren

We have ordered table with chairs and…

We have ordered table with chairs and they are wonderful items. They are reliable company all the customer service team are so polite and professional.
They keep their promises.
Am happy to suggest any one

8 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Quality and customer service

Excellent customer service. Bought a Louis Marble Dining Table With Majestic Lion Knocker Chairs. Really love them and look the business. Great price and delivery guys were very professional and friendly. Highly recommend this company.

4 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Was a little sceptical about buying…

Was a little sceptical about buying dining furniture online without seeing it in a shop.Spoke to someone about deliver times and I was told 1 to 7 days which was excellent for me. Ordered Marble table and 6 chairs, they arrived 4 days later. The delivery men were friendly, and as I paid extra to have the furniture built they were very respectful and soon had the table and chairs built.
I am happy with the choice of table and chairs ,they look lovely in my dining room.

26 november 2024
Beoordeeld met 5 van de 5 sterren

Best and Reliable

I bought Arianna 1.8M white marble table with 6 chairs. Their sale assistant have spent hours to help me decide which one will be perfect for my home and assisted a lot till purchase and delivery of the product. I got my delivery super fast. Product is best. 100% satisfied. Highly recommended

4 december 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I ordered a Louis dinning table last…

I ordered a Louis dinning table last week.It was very beautiful and as it is as picture they have shown me.their delivery service was very excellent and quick.thanks elite ambient interiors for your product and good service.

30 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing communication

Amazing communication, really friendly, was so helpful in helping me choose what I wanted to match my kitchen, delivery was super fast and the table is beautyful will definitely use again in future thank u so much!

28 november 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Marble lamp tables.

Received my order of two marble lamp tables from Elite Ambient Interiors and discovered it was the wrong size. It should have been 50x50cm but they were 60x60cm. After contacting them they came to pick up the wrong one delivered the right size. We have now built them and are absolutely delighted with them. The company couldn’t have been more helpful in putting a wrong to right. Will definitely recommend.

17 november 2024
Beoordeeld met 1 van de 5 sterren

after 10,30 pm delivery and all comes…

after 10,30 pm delivery and all comes flat packed absolute shambles

25 november 2024
Review zonder uitnodiging
Logo Elite Ambient Interiors

Antwoord van Elite Ambient Interiors

Thank you for your feedback.
I had looked into this matter of yours,
You had placed the order on the 23rd November and we had informed you that the delivery will be on the 26th November( Tuesday ) before 1pm, we found a courier who was delivering on Monday in your area. We had then got in touch with
yourself and asked you if you could take the delivery and your partner had confirmed that yes it would be ok to take the delivery which we then gave you the time 7pm -9:00pm but unfortunately the courier's van broke down , they had then got in touch with you and informed yourself that the delivery will be late, we also informed you regarding this they had then gave the new ETA and you had agreed to take the delivery 10:00pm .
if you had not wanted the delivery after 10:00pm you could have informed us and we would of made sure that you would of got the delivery next day before 1 pm . As unfortunately the courier service was 30 mins late you had taken the items regardless ,at that time you asked us if they will do assembly, we had already informed you that you did not book assembly when placing order initially.The assembly had to be booked in advance. As we need to book this with courier service so they have enough time
To schedule the delivery and do assembly for a customer. But when a customer asks on the time of delivery the delivery people can refuse, as they have a schedule to follow for all other deliveries and has to keep to the route.

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