Elite Wine Refrigeration Reviews 872

Great service. Very efficient and quick. No problems to change delivery date when our plans changed. Highly recommended.

Good communication, on time, and very polite

Fantastic customer service!

I purchased a wine cooler in 2023 and unfortunately just about a year later, it stopped working. I emailed Elite Wine Refrigeration to enquire about local service agents and a few messages later I received an email advising that a new unit would be provided FOC, including shipping to the Channel Islands. Unit arrived safe and sound. I rarely experience such great service these days and wouldn’t hesitate to recommend this company.

Valuable advice on selecting the right product for the project followed up by great customer service and updates on deleivery schedule

From my initial enquiry via live chat to the delivery I could not fault Elite Wines, Hayley kept us informed at all times and the delivery company used were also very communicative.

Friendly, good communication and prompt delivery 👍 All round good experience.

I contacted Elite Wine Refrigeration with a view to placing an order for four large single zone coolers to replace a spiral cellar I was leaving as a result of a house move.

Whilst the coolers I was interested in were discontinued, Hayley was quick to propose an alternative that would be available within my required timeframe.

From placing the order, everything was made very simple and easy to understand. The delivery and install by Bishopsgate went without a hitch, and I only broke sweat when I had to move the 55 or so cases of wine to the new location!

Throughly recommend.

Good advice from Hayley and then further help from a director about the collection of the fridge that we replaced. Very satisfied.

A friend of mine recommended 'La Sommeliere' brand for a wine fridge (great performance, good price and nice design). I found mine with Elite Fridges.
Customer service was top-class, Hayley patiently answered all of my questions. I am based in Ireland so I was hesitant about the ease of delivery from the UK. The process was smooth and I was informed of each step of the journey, actually the fridge arrived faster than I thought. Delivery and setup was made with 2 people which ensured an efficient process. A few weeks after my purchase I reached out again to Hayley to ask technical questions about the fridge and I got a prompt response. A wine fridge is an important purchase and having the reassurance of a quality brand and great customer service gave me peace of mind, would recommend it to anyone searching for a wine fridge.

My Liebherr Wine Cabinet was beyond economic repair and the model is no longer manufactured. Phoned Elite - outlined my requirements and was advised to purchase a Climadiff Reserve 275, which was a much better value alternative. No upselling (on reflection no obligation), they organised a specialist delivery company (additional charge) due to my tricky access (had to wait a couple of weeks) and great communications. Would highly recommend.

The team at Elite Wine Fridges were very helpful and opened the showroom on a weekend to help guide our purchase. Very happy with the fridge and will return in the future.

Excellent prompt communication answering my queries when purchasing my wine cooler and arranging a precise delivery date and time. Efficient and friendly service. Hayley knowledgeable about the products. She is courteous and friendly.
Fantastic wine cooler. Thank you.

Excellent customer service from order taking to delivery and installation.

Excellent service/responsiveness, delivery was on time and efficient.

Excellent communication during the pre-sales process. Shipping was prompt, and I had my fridge within a few days.

Great communication following the out of stock message and an offer of suitable alternatives. Great communication continued throughout the dispatch, delivery and installation phases. The product is great, quiet and a good first wine fridge for me to learn the technology.

I would really recommend Elite, my fridge is exactly as described. Excellent quality and the customer service team were extremely helpful. Hayley in particular was able to sort things very quickly for me.

Easy to purchase online and delivery went without any hitches. Very efficient setup with good service and communication.

From start to finish an excellent service - helpful and quick responses on the online chat helped select the fridge, regular updates on the progress of the delivery and easy to arrange. Delivery team were excellent too - smoothly installing and removing all the packaging.

Wine cooler arrived as expected. Delivery team unpacked it, placed it where we wanted and took away all packaging and made sure it worked before they left! Excellent, professional service. We also had our old cooler taken away separately. Again the removal team arrived as expected and were very professional. Highly recommend them!