Purchased the Colossus High Black…
Purchased the Collossus High Black Office Chair.
Was billed $149.70 delivery charge for a flatpack to an apartment with lift access and no stairs. Would have been just $47 for ground floor. so $142.70 to roll it it into the lift, take a 15 second ride in a life and roll it out again.
Note even assembly include in that price. Quite the rip off....
Antwoord van Elite Office Furniture
Hi Russell,
We recently took over our Trustpilot profile and are catching up on past reviews.
I completely understand why the price jump from a ground floor to an upper-level delivery was surprising. Couriers often charge more for delivery beyond the ground floor, even with a lift. This covers any extra time, parking constraints, and building navigation required that mightn't be an issue when delivering to the ground floor.
As the order was actually placed by someone else, we worked directly with them at the time to get this resolved. I sent you a direct message to get more details from you as I'd like to check in if there's any other way we can help.
All the best,
Michael @ Elite Office Furniture