Been waiting to purchase for a while! Cushions look and feel lovely but like others have said below... there is a really strange smell!! I don't want to return as they complete the look I'm after and... Toon meer
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Lees wat reviewers zeggen
Great customer service and lovely products. I bought and paid for my items, forgetting I wanted to order some other cushions. I emailed quickly, and wihin a few hours, Olivia responded and happily mer... Toon meer
I am flabbergasted at the quality of the items I bought. They are absolutely gorgeous and look so expensive - I mean they are not cheap but seriously worth every penny. Super fast shipping too. I am e... Toon meer
The whole process was so easy and straight forward from ordering to receiving my order within 24 hours. We absolutely love the mocha combination set that I ordered. They have completely changed the... Toon meer
Bedrijfsgegevens
- Decoratie- en interieurwinkel
- Bedwinkel
- Slaapkamermeubilair winkel
- Meubelwinkel
- Woonwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
Founded in 2021 by the visionary Annie Johnson, Ellenvale Interiors stands as a beacon of style and sophistication in the realm of soft furnishings. The inception of this online store was not just a business venture for Annie; it was a passion project driven by a desire to blend the timeless charm of English country designs with the modern aesthetics of today. The dedication to creating a seamless and enjoyable shopping experience led to the establishment of Ellenvale Interiors as a go-to destination for those seeking the latest trends in interior design.
Contactgegevens
4A Broom Business Park, S41 9QG, Chesterfield, Verenigd Koninkrijk
- admin@ellenvaleinteriors.com
- ellenvaleinteriors.com
Soft furnishings for all homes...
4,6
Uitstekend
490 reviews
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Gorgeous cushion covers
3 februari 2026
Ellenvale Interiors is a great company
Ellenvale Interiors is a great company. I have ordered from them twice and on each occasion the item has been of outstanding quality. The orders were shipped within a few days and packaged well. Highly recommended
5 februari 2026
Review zonder uitnodiging
Beautiful cushions!
I’m so happy with my cushions. I can’t fault the quality. Really good value for money and speedy delivery. I’m going to place another order!! Thank you !
29 januari 2026
Amazing quality cushions in such…
Amazing quality cushions in such gorgeous colours! Quite pricey but in my opinion so worth it as they’re soooo comfy and it makes my living room look so lovely and always get compliments. Also, the customer service is 11/10 and I would recommend them to anyone and I do !! I just want to buy every pillow collection they do!
29 januari 2026
I ordered a cushion
I ordered a cushion, which arrived after only 2 days! Beautifully made, excellent quality, both fabric and feather cushion. The rose colour is absolutely gorgeous too, perfect for my room. I hadn’t been aware of ellenvale previously but will definitely use again! Highly recommend.
31 januari 2026
Review zonder uitnodiging
Great service received from Ellenvale…
Great service received from Ellenvale interiors..excellent communication and beautiful cushions
Would definitely order again !
30 januari 2026
Review zonder uitnodiging
The cushion covers look lovely but…
The cushion covers look lovely but material quality is really poor. After a few months cushions are bobbly and really old looking. Wouldn’t consider buying again unless they change to quality, natural materials.
30 januari 2026
Review zonder uitnodiging
Such amazing customer service
Such amazing customer service, I ordered my cushion covers but didn't leave enough time for when I needed them to arrive so I emailed and the lovely Liam emailed back to say he had posted them 48 hr delivery. They have arrived and I'm in LOVE! Will be getting a bolster pillow case next :) thanks so much!
30 januari 2026
Review zonder uitnodiging
Poor returns experience and bad customer service
I bought cushion covers and cushion inserts (these are items that are sold separately on their site) but I didn't love the colour of the covers in my space so I wanted to return them and keep the inserts so I could purchase covers elsewhere. They said I would have to return everything together and then repurchase the inserts. Mind you this means you have to pay for return shipping and then shipping for a new order as well. When I pointed out how this is a poor experience for the customer they said there was nothing they could do and eventually they just didnt respond to my email...
4 december 2025
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hi Anna.
Thank you for sharing your feedback. We’re sorry to hear that this experience was frustrating and appreciate the opportunity to clarify. While our cushion covers and inserts are sold as separate items on our website, when they are purchased together our system processes them as a complete cushion for returns. In this situation, the full cushion needs to be returned rather than just the cover on its own. We understand this may feel inconvenient, especially with additional shipping costs involved, and we truly value you taking the time to share your perspective. We hope this helps clear things up.
Many thanks.
What a fantastic company
What a fantastic company. Amazing customer service and incredible quality cushions. They look absolutely brilliant and are very great quality. My parcel was unfortunately delivered damaged.. due to another parcel spilling on the delivery van, so after emailing ellenvale they resent the order out straight away and I received it the next day. Amazing customer service. And brilliant products. Thankyou very much
28 januari 2026
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hey Rachel.
Thank you so much for your lovely feedback! we are so pleased you're happy with your overall experience.
Many thanks,
Ellenvale Interiors
Very low quality products
Very low quality products. Purchased two pillow cases (Aria, Hallie) which began showing heavy pilling and loss of structure after around six months of light sofa use. Customer service classified this as normal wear and tear and declined any resolution.
Very disappointed with the fabric quality, this level of deterioration is not normal after such a short time. Sharing for transparency so others can make an informed decision.
27 januari 2026
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hello.
As mentioned via email, after reviewing the images provided we were unable to identify any fault with the cushions. We would also note that these items were purchased approximately 9 months prior to contact.
We always aim to help where there is a manufacturing issue or fault, however in this case there was nothing further we could reasonably do.
We appreciate you sharing your experience and are sorry to hear you were disappointed.
Many thanks,
Ellenvale Interiors
Beautiful high quality cushions
Beautiful high quality cushions, well worth the cost, and great customer service.
16 januari 2026
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hey Georgie.
Thank you so much for your lovely feedback. We are really pleased to hear you are happy with the quality of the cushions and our customer service.
Many thanks,
Ellenvale Interiors
I was delighted with my first order
I was delighted with my first order. The cushion covers were excellent quality. Since placing my first order, I have gone on to place 3 more orders over the last 12 months.
Give them a try, you won’t be disappointed also, great customer service. 10/10 5*
14 januari 2026
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hi Marianne.
Thank you so much for your continued support. We are delighted to hear how happy you have been with the quality and that you have returned to us over the past year. Your kind words about our customer service really mean a lot.
Many thanks,
Ellenvale Interiors
Antwoord van Ellenvale Interiors
Thanks Laura, we're so pleased you're happy with your experience :)
Beautiful fabrics
Beautiful fabrics, the feather filled pads are comfortable and the cushions look lovely and full.
I’ve ordered multiple times from Ellenvale interiors, their table linens are gorgeous too, customer service has also been great.
6 januari 2026
Antwoord van Ellenvale Interiors
Hi Stacey!
Thank you so much for your lovely feedback. We are so pleased you are enjoying the fabrics and feather filled pads, and it is great to hear you have loved our table linens too. Thanks again for your continued support.
Many thanks,
Ellenvale Interiors
Couldn't be happy with my little order
Couldn't be happy with my little order, cushions quality is perfect, and such good value with the cushion combinations. Delivery was super prompt so would happily recommend.
6 januari 2026
Antwoord van Ellenvale Interiors
Hey Amber
Thank you so much for your review. We are really pleased to hear you were happy with the quality, value, and quick delivery, and we appreciate the recommendation.
Many thanks,
Ellenvale Interiors
Extremely Poor Service
Extremely Poor Service – Order Never Received
I placed an order with Ellenvale Interiors which was never received. What has been even more disappointing than the missing order is the way their customer service team has handled the situation.
Instead of taking responsibility or investigating properly, I was spoken to in an extremely condescending manner and even asked whether I had contacted the police about the missing order — an absolutely ridiculous and inappropriate suggestion. Emails are rarely responded to, nothing is actioned, and there has been no meaningful attempt to resolve the issue.
I am really upset by this situation — I am out of pocket and I genuinely wanted the products I ordered. At this point, I am simply asking for a refund, which should have been processed already. If this matter is not resolved immediately, I will be escalating it to Trading Standards.
Based on this experience, I will not order from here again.
2 januari 2026
Review zonder uitnodiging
Antwoord van Ellenvale Interiors
Hi,
We are sorry to hear you were unhappy with your experience. When a parcel is marked as delivered by the courier but a customer advises it has not been received, it is standard procedure for us to investigate before any resolution can be issued. This process is required by the courier and is not intended to be dismissive or condescending.
We have reviewed this case again and can see that the matter was investigated and subsequently resolved.
We always aim to act fairly and within the correct processes, and we are sorry this situation caused frustration.
Kind regards,
Ellenvale Interiors
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