I never signed up for monthly prescription. Only as a one time purchase only. They then charged my card again. Now I have to dispute and get a new bank card. Very inconvenient. Non trustworthy.
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Lees wat reviewers zeggen
Lipedema is a genetic condition without a cure that affects lots of women. This company/scam targets people interested in lipedema on Instagram and puts an AI ad out that uses the progressive nature o... Toon meer
Bedrijf heeft geantwoord
Update 7/25: The company reached out after I left this review and made things right. I received a full refund and an apology. The item I received was in very damaged, obviously opened packaging and... Toon meer
Bedrijf heeft geantwoord
I’ve tried many cellulite devices over the years, so I have a good sense of what works and what doesn’t. This one is by far the most painful I’ve ever used—so much so that I couldn’t complete a si... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your At-Home Solution, to smoother, firmer and brighter skin!
Contactgegevens
Verenigd Koninkrijk
- support@elouris.com
- elouris.com
1,4
Zeer slecht
50 reviews
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Ads targeting lipedema patients
Lipedema is a genetic condition without a cure that affects lots of women. This company/scam targets people interested in lipedema on Instagram and puts an AI ad out that uses the progressive nature of the condition as their Call to Action to buy their shitty product (You're only gonna get worse!). They target vulnerable, scared people and promise to get your legs "summer-ready" if you just buy! Don't fall for it. Go speak to a doctor to treat your lipedema.
7 juni 2025
Review zonder uitnodiging
Antwoord van Elouris
Thank you for your feedback. We're truly sorry to hear that our product didn't meet your expectations. We want to clarify that we never claim to cure or treat medical conditions such as lipedema. Our product is designed to support the appearance of smoother, firmer skin and may help alleviate certain surface-level symptoms like puffiness or poor circulation.
We would never promote our product as a medical solution, and we always recommend speaking with a healthcare professional for any underlying health concerns. We appreciate you giving it a try and wish you all the best on your wellness journey.
Warm regards,
The Elouris Team
Antwoord van Elouris
We are sorry to hear this. Please contact our support team at support@elouris.com
SCAM! NO PRODUCT/TOOK MY MONEY
I ordered my Elouris the beginning of May. It still hasn’t arrived and customer service went silent on me. They took my money and did not provide a product. ITS A SCAMMMM!!!! I’ve been in contact with support who has provided no assistance. I even replied 3 times and nothing. I emailed again, no response. They ghosted me at this point. Took my money and no product!
1 mei 2025
Review zonder uitnodiging
Antwoord van Elouris
We are sorry to hear this, we are experiencing some delays in logistics. Please contact our support team at support@elouris.com to solve this problem.
Waste of time and money
I was excited to receive my purchase. Tried it out (on the lowest suction) I could not glide on leg. The suction was so tight it wouldn't move. If I can't glide the suction up/down my leg on the lowest suction number what's the point? I'm very disappointed. Guess we'll see what happens when I try to return for full refund.
22 mei 2025
Review zonder uitnodiging
Antwoord van Elouris
We're really sorry to hear you had a disappointing experience. That’s not the standard we aim for, and we’d love a chance to make things right. Please reach out to our support team so we can look into it and help resolve the issue for you.
I still haven’t even received anything…
I still haven’t even received anything since the 10th!!! No updates .. where’s this coming from another planet I don’t even want it at this point
10 mei 2025
Review zonder uitnodiging
Antwoord van Elouris
Hey, really sorry to hear this. That’s definitely not the experience we want anyone to have. Please reach out to our support team so we can make this right—whether it’s a refund, exchange, or something else. We’ve got you.
I am an idiot for buying this tool that…
I am an idiot for buying this tool that absolutely does not work. They are probably laughing every time a sucker like me buys one. Do not be as dumb as I was. DO NOT BUY.
14 mei 2025
Review zonder uitnodiging
Antwoord van Elouris
We are so sorry your experience did not meet your expectations. Please contact our support team so we can resolve this.
Terrible product and even worse…
Terrible product and even worse customer service . This product does not work DO NOT BUY ITS A CON ! Emailed a return several times and late with reply then rejected return due to return time window expired .
No stars ⭐️ !!!!!
11 mei 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re really sorry to hear this. That’s not the experience we want for our customers. Please reach out to us so we can make things right.
Absolutely useless! Poor service too!
They don’t work. Don’t buy these. Tried to get a refund too. Have sent 3 emails and they have ignored.
This is a con!!!
10 april 2025
Review zonder uitnodiging
Antwoord van Elouris
We're really sorry to hear about your experience. That’s definitely not the standard we aim for. We’d love a chance to make this right—please reach out to our support team with your order number so we can sort this for you as quickly as possible. Thank you for bringing it to our attention.
Terrible product and terrible return…
Terrible product and terrible return policies. Do not buy. Overpriced scam.
1 april 2025
Antwoord van Elouris
We're really sorry to hear about your experience and appreciate you taking the time to share it. This isn’t the level of service we aim to provide, and we’d love the opportunity to make things right.
If I could give zero points I would but…
If I could give zero points I would but doesn’t allow me.
Worst product and customer service I’ve ever dealt with. Not even a company more like scammers online. I wasted my £70 do not waste your money. Absolute load of crap and lies.
1 april 2025
Review zonder uitnodiging
Antwoord van Elouris
Thank you for taking the time to leave your feedback, although we’re truly sorry to hear about your experience.
We always aim to deliver the best for our customers, and it’s clear we fell short this time. We’d love the opportunity to make things right for you. Please reach out to us directly with your order number or more details, and a member of our team will personally assist you.
Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve.
Thank you again for bringing this to our attention — we hope to hear from you soon.
MASSIVE SCAM
MASSIVE SCAM. The cupping device is dangerous. Instantly tried to return within the week. Stated there was a 30 day window to return. They rejected it. And have ignored all my emails. Don't let these scammers take anyone else's money.
20 februari 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re really sorry to hear that your experience didn’t meet your expectations. That’s never the outcome we want, and we’d love the chance to make things right. If you’re open to it, please reach out to our support team so we can look into this further and see how we can help.
Was very painful to use and caused some…
Was very painful to use and caused some bruising . Will be looking for a refund !
20 april 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re really sorry to hear you weren’t happy with your order. That’s definitely not what we aim for, and we totally understand your frustration. We’d love the chance to make things better—feel free to drop us a message and we’ll do everything we can to sort it.
Useless product, Misleading return policy and overall Dishonest Company
Useless product, bought only on basis they offered a refund if didn't work so thought 'what's the harm?' ....
Well now I try and get that refund, they either don't respond or when I submit for a return, they rejected it - they offer a short return window and with communications spread over weeks and now over this window, I can't see any hope of getting this refund ever. DO NOT BUY FROM THEM!
20 april 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re sorry to hear that the product didn’t meet your expectations. That’s definitely not the experience we want our customers to have. We stand behind our products and would love the chance to make things right — whether that’s helping with a return, a replacement, or just better guidance on how to use it. Please don’t hesitate to get in touch with our support team — we’re here to help.
Absolute load of rubbish
Absolute load of rubbish
This product does not work and now that I’m requesting my money back they are not responding to me.
Please don’t waste your money.
19 april 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re really sorry to hear your experience wasn’t what you expected. We understand how frustrating delays can be and we truly apologize for the inconvenience caused. We’ve recently made some improvements to our shipping and fulfillment process to ensure this doesn’t happen again. If your issue is still unresolved, please reach out to our support team — we’ll make it right.
Scam Artists.
Do not use this company. Product sent is cheap and poorly made. Does not do what it advertised. Contact the company several times, no response for over a week. I said I would send the product back, they refused. Requested a refund, they said i had to call the bank which is incorrect. They as the supplier should be refunding the customer.
Company needs to be investigated by trading standards.
31 maart 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re really sorry to hear you had a disappointing experience — that’s never what we aim for.
Your feedback matters to us, and we’d love the chance to make things right. If you haven’t already, please reach out to our support team with your order number so we can look into this and help resolve it as quickly as possible.
Thanks again for bringing this to our attention. We’re always looking to improve, and your review helps us do that.
This company is a scam
This company is a scam. They take no actionable responsibility for the lack of customer service. They sent out the product with a random shipping company which never delivered my product. Common sense is to ring the door bell and leave the product in the secure mailbox NOT IN THE STREET. When I contacted Elouris they gave me the run around with multiple emails back and forth. They take no responsibility for hiring a delivery company that clearly is also a random scammer that doesn’t deliver. And ofcourse Elouris is still not responding to emails or correcting the mistakes. Do not spend money here. Also it’s confirmed this brand sells the fake version of the cellulite reduction tool.
25 maart 2025
Review zonder uitnodiging
Antwoord van Elouris
We're really sorry to hear about your experience and appreciate you taking the time to share your concerns.
We want to assure you that we take every customer issue seriously, and it's never our intention to give anyone the runaround. Our support team genuinely works hard to resolve cases as quickly as possible, and we understand how frustrating it can be when deliveries don't go as planned.
While we rely on third-party couriers for shipping, we fully agree that packages should always be handled with care. We're currently reviewing this incident with our logistics partner to ensure it doesn’t happen again.
As for the authenticity of our product—we want to be absolutely clear: Elouris only sells original, high-quality tools, and we stand behind every product we ship.
Thank you again for your feedback. We’re always working to improve, and your message helps us do just that
Would give zero if I could
Would give zero if I could
Awful company. Mine went missing and never arrived but they won’t refund! So they’ve have £60 from me and I’ve no product!! Wouldn’t recommend - scamming robbing company!! Go on amazon- next day and more reliable
😡😡😡
4 april 2025
Review zonder uitnodiging
Antwoord van Elouris
We’re really sorry to hear your order didn’t arrive—this isn’t the experience we want any of our customers to go through.
If a parcel is marked as missing, our team always investigates with the courier and offers a fair resolution. We’d never want anyone to feel like they’ve lost money, so please reach out to our support team with your order number—we’ll make sure this is looked into as a priority.
Also, just a quick note—we’ve noticed a rise in counterfeit versions of our product being sold by third-party sellers on marketplaces like Amazon. They may look similar, but they’re not the same quality or technology. For your safety and results, we always recommend ordering directly through our website to ensure you're getting the real thing and full customer support.
Thanks again for your feedback—we’re here to help and want to make things right.
— The Elouris Team
The suction is so powerful
The suction is so powerful, even on the the lowest setting and the skin was prepared well with the ginger oil. I am trying to get refund now, so I’m hoping I’ll get my money back with no problems.
Thank you Elouris for replying here on Trustpilot, if you could reply to my emails that I’ve sent directly too, that would be great.
25 maart 2025
Review zonder uitnodiging
Antwoord van Elouris
Thank you for your feedback—we’re really sorry it came across as too powerful. We want everyone to feel comfortable with what we offer, so we’d appreciate it if you could share more with us. Contact us anytime; we’re eager to listen and make this right for you.
A rip off
A rip off! Its a chinese device sold cheaper all over the internet. Been totaly scammed by the elouris website. Fake story and product. Dont buy from them. Go to Amazon for same thing at less than half the price.
1 maart 2025
Review zonder uitnodiging
Antwoord van Elouris
It’s upsetting to read your review and know you’d caution others against us. We apologize for whatever led to this and want to make it right. Could you reach out with specifics? We’re determined to address this and show our commitment to doing better.
Two contact forms no reply
Two contact forms no reply
No product
No confirmation even of order
No delivery day
Appalling as have taken money!
Could you please respond to me. I have no order number as no confirmation received
13 maart 2025
Review zonder uitnodiging
Antwoord van Elouris
Thank you for sharing your feedback—we’re really sorry to hear your experience didn’t meet your expectations. Our customer service team takes this seriously, and we’d love to understand more about what happened. Please reach out to us directly so we can look into this and make things right for you.
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