Called to cancel my EMAC plan as my car is written off. (Kate, Kay?) was very efficient and professional. She explained the options, did the cancellation for me and advised on what to expect.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a... Toon meer
Bedrijf heeft geantwoord
I had a problem with a service agreement with a Nissan dealership, which the dealership themselves were not very helpful with [they told me it did not exist]. EMaC on the other hand were really excel... Toon meer
Bedrijf heeft geantwoord
Update to previous review! After leaving my review here I was quickly contacted by Georgina from EMac who explained everything very thoroughly to me regarding the communication problem . The situ... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. We call this ‘Ownercare’. The core of the business is service plans: with a live book of 1.8 million customers we are the acknowledged UK leader.
Contactgegevens
EMaC House, Southmere Court, CW1 6GU, Crewe, Verenigd Koninkrijk
- 0330
- support@emac.co.uk
- emac.co.uk
4,4
Uitstekend
7K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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On Saturday 8 August I contacted EMaC…
On Saturday 8 August I contacted EMaC Ltd and arranged for an electrician to visit my home between 0800 and 1700 on Monday 10 August. By 1530 I had heard nothing and therefore contacted the company who said the electrician would be with me by 1700. At 1650 I received a call to say they could not come today and suggested Friday. Quite honestly this is appalling customer service and I think a score of 0 would be appropriate. They said they would phone tomorrow to update me
10 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
The only reason for 4 stars is the…
The only reason for 4 stars is the automated system, i will give 5 star rating to the lady, i am so sorry I can't remember her name, very helpful, explaining everything so I could understand it, totally a keeper
10 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Good experience..
Contact with Emac was efficient & professional, situation was sorted out quickly & everything was explained to me... Whole experience was pleasurable....
10 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
She was very helpful and quick to sort…
She was very helpful and quick to sort out my query. Good customer service and experience.
6 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning Azhar,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
Been a fan of service plans for a long…
Been a fan of service plans for a long time and never had any issues with EMaC. Latest contact to change direct debit accounts was very pleasant and straightforward.
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning Steven,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
Scott at EMaC
The lady I spoke to was very good she…
The lady I spoke to was very good she dealt with my account quickly. I had deleted my Direct Debit by mistake all back to normal now
6 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Afternoon,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very professional service
I went to them with a windscreen claim on a classic vehicle after being informed by the Insurance broker they would deal with the issue direct. They allowed use of genuine vehicle parts instead of a generic windscreen in light of the classic nature of the vehicle. More expensive but no additional penalty. I sorted the repair via specialists myself and the very day I submitted invoices they paid me the full sum minus the standard excess direct into my bank. I dealt with 2 members of their company, one an advisor/decision maker and one in accounts. Both respond within minutes to emails and had a very professional and balanced approach. Makes a refreshing change!
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Very helpful on the phone
Very helpful on the phone, call answered very quickly and my query resolved quicker than I imagined it would be which is refreshing when so many companies are unhelpful on the phone or difficult to get hold of.
4 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Terrible, non-existent service
Terrible, non-existent. Have tried to obtain a vehicle maintenance and service from one of their two approved suppliers. Either replies stating that cannot service as too busy, or just ignored. Have paid for two years and have not received any service and poor responses from customer services. Avoid this company like the plague!
6 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
We are sorry to learn that your experience as an EMaC Plan holder has fallen short of expectation.
We pride ourselves on our industry leading customer service levels and are keen to resolve your enquiry. We would like the opportunity to understand your complaint fully and review it further but to do so we would require details of your plan to locate the plan information.
We've asked for additional information to help us find your plan. If possible, please provide your plan number or vehicle registration.
Once we receive this information, we will be happy to review this with urgent attention.
Kind regards,
James at EMaC
Customer Service
I spoke to Kay yesterday at Emac to sort out my service plan query. She was very kind, patient and helpful. Nothing was too much trouble for her and she resolved my query straight away. I received excellent customer service. The service plan is a good way of planning for your car service and MOT costs.
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Lady I spoke to assisted me with my…
Lady I spoke to assisted me with my query & carried out changes requested. All done in a few minutes.
6 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Good service
Kay was polite and dealt with my query efficiently and effectively.
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The agent was excellent and provided…
The agent was excellent and provided clarity
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My telephone experience
My telephone experience was very pleasant and easy.
The lady understood my needs and very quickly sent me the info I needed to complete my transaction.
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
The wonderful and infectious Sam.
I had a fairly short and straight forward request to make. I was speaking to a lovely lady called Sam. So lovely. Her telephone manner was exemplary. Polite beyond required. Helpful. Experienced and efficient. My problem was sorted in no time but after putting the phone down I just felt so happy. Her infectious manner rubbed off. I hope she is looked after and appreciated as we all know most telephone calls are not as wonderful as this was. Sam!! Thank you for making my day.
5 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Efficient and respectful in dealing…
Efficient and respectful in dealing with my enquiry. The issue was sorted with no difficulty.
3 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
My husband had to phone eMac to change…
My husband had to phone eMac to change our address and found them to be very polite and very helpful we have had no problems with them at all and will continue to be a customer m.
30 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Handled my issues well and was able to…
Handled my issues well and was able to get everything sorted in no time ,, very pleased with the service provided
31 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
A frustrating mix up.
I had a problem with the mix up of 2 service plans but with patience and empathy, David sorted it all out for me. A frustrating situation was solved and I was grateful customer. Thank you David.
3 augustus 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
Your representative was extremely…
Your representative was extremely friendly, helpful and professional, dealt with my query immediately.
31 juli 2026
Review zonder uitnodiging
Antwoord van EMaC Ltd
Good Morning,
Many thanks for your fantastic review! We are delighted you are happy with the service we have provided you with.
If we can help you with anything else in the future please do not hesitate to contact us.
Kind Regards,
James at EMaC
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