EmberReviews 

I recently lost something on one of the ember buses and the help getting it back was amazing! I forgot a vinyl record on a bus from Dundee to Glasgow and realised on another bus back home. When I realised I called Ember customer service and they got back to me quickly, efficiently and clearly. The customer lines were clear and they helped me get the lost property back into my possession. Lyndsey Mutch in customer service deserves nothing but the best!

Great service. Their customer service is quick and good.

I’m an Ember business accounting customer, and recently reached out to them for an accountants certificate for a mortgage application. The service was super fast with Steve going above and beyond to help us get the mortgage company what they needed as soon as possible. Would highly recommend.

Had a great experience with ember team helping me with filling the self assessment. Steven answered all my questions and helped a lot. Great service

Overall Buggy software but good pricing

Ember is great for small businesses and the support via the chat is amazing as you get to chat to their employees.

However its often let down by their buggy app which makes me have to reach out to their customer support every other week.

Just this month I've had to raise issues with:

1. VAT amount discrepencies
2. Incorrect VAT transaction included in VAT return - This one was super weird and buggy, ember was including a previous years' transaction in the VAT return for my current period
3. Salary transaction incorrectly assigned to the wrong category causing invalid values in my report
4. They don't support plan 4 student loan calculations so my Self Assessment value is slightly off
5. Currently requested a review for a discrepancy between reported bank balance in their app vs what I actually have in my bank accounts. However the ticket was opened an entire month ago and I'm still waiting...

Ember really needs to sort their software out as its letting their customers down big time

Great service, good value for money choice

Great app for annual accounts and other stuff. Easy workflow, very clear

Excellent service and easy to use interface

Fantastic customer service and an excellent platform to manage my business finances. Highly recommended!

This is my second review for Ember, and I just want to say keep up the good work! I started using them back in 2022 and the product has come on leaps and bounds. Like any evolving software, there are issues challenges, but these have always been solved by the friendly team of accountants.

I signed up for the Unlimited Package + BookKeeping + Office Address Service + Self Assessment. I don't have to think about anything to with my accounts apart from raising invoices which is super easy to do. Ember handles everything else. It's also very good value for money considering what I used to pay an accountancy firm and what I hear my peers pay for their services.

Keep up the good work Ember!

David filed my tax return using information provided to him. took all the stress out of filing a tax return as it is all new to me and felt a bit daunting. Definitely worth the fee.

I've been using Ember for a couple of years now for my small business and it has been a joy to work with. Their team is responding to all my questions in no time and the product evolves quite well over time.

Corporation tax, annual accounts, VAT and self assessment ALL scared the s*** out of me at first.

I had no idea what any of it was, how I calculated them and no clue where to get started.

But Ember makes the whole thing easy. Although the software has a short learning curve, they do an amazing job of explaining as much as they can in layman's terms.

The peace of mind is worth the cost of subscription and the support team are incredible. It's pretty much hands off and I never really need to think about it. So long as you log in every so often and categorise all your income and expenditure (it links to your business bank account).

You also get reminders whenever you do need to step in and do something else. i.e. your VAT bill is due, we've already worked out how much you owe so please click this button to let us submit it for you.

Super easy.

Highly recommend. It's a game changer.

If you are looking for a hands off admin experience for your business needs Ember is a great choice.

I have been with Ember for a few years now and worked with multiple accountants on their team. They were always helpful and did most of the tasks much faster than traditional accountants. They are also helping me on other accounting tasks. The app gives all the info I need whenever I want.
High recommend them.

The first accountants I've had in 20 years, that I've been impressed with.
I joined online yesterday evening. With help of their online assistance (Sophie), today I was able to setup my bank feed, run my payroll and submit my VAT.
Everything seems to be in your control and pending tasks are visible in the UI.
A truly breath of fresh air.

Steve did an exceptional job with our R&D claim, easy five stars. Also the Ember software is very easy to use, albeit slow on mobile.

Steven was incredible at helping us understand - and claim - our R&D tax credits. Thanks!

Impeccable service!

I found Ember through my HSBC Online Business Banking. I needed someone to do my end of year accounts. Steven and Tas were very quick to offer help. They were very efficient, excellent communicators and sorted my accounts quickly for the best possible cost I could find anywhere.

Thank you team!