Stay away!!! Just purchased a 2017 Cherokee from Roger at emg auto. Sold me the vehicle with Damage!! Didn’t even make it home. And his warranty won’t cover it. Now I’m stuck paying $1100 out pocket.... Toon meer
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Stay Away!!! This place is sheer fraud. Jervon, the glorified secretary pretends to have the cars but doesn't. Spent all day waiting for nothing. Makes promises regarding trade in and fees until you g... Toon meer
Be very careful with this garage group, Thay sold us a BMW and did not declare the vehicle had been used as a police car used by the Lancashire constabulary, this has a serious impact on the future v... Toon meer
Dishonest agents and very poor customer service once they get your money. The dealer purposely disable the check engine light so it did not turn on until 12 hours after purchase (40 miles). I had to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Established in 1998. EMG AUTO SALES has been family owned for over 18 years and we have strived to ensure complete customer satisfaction as well as providing a vast array of services to all of our clients. EMG AUTO SALES treats the needs of each customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards. We tailor our services to our customers automotive needs and/or desires. We specialize in financing, our processes are completely transparent. We urge all customers to engage 100% in all aspects of all transactions; from searching for a specific vehicle to selecting a lender. We are here to make the car buying experience easy, comfortable, without stress, and most importantly, fun!
Contactgegevens
885 US 1 SOUTH, 07001, AVENEL
- 732-527-0477
- WENDY@EMGAUTO.COM
- emgauto.com
1,3
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52 reviews
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Amazing dealership!
From the minute I walked into EMG I was so surprised as to how clean and well maintained the facility was. I received help right away and was able to get a good deal on a car that I love. The sales team there work very hard to give you the best deals and I'm very happy with what I got. Ask for Franco, he will help you in ways you can't imagine.
7 januari 2016
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
Hi Daniel, we appreciate you taking the time to provide us with your feedback from your recent visit to our dealership. We are pleased to hear Franco and other members of our staff were able to make this a great buying experience. We hope you enjoy your recent purchase, and we look forward to assisting you with any of your future car needs!
BE AWARE
unacceptable experience, gave false information, untrustworthy, would never use them again...
4 januari 2016
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
We're sorry to hear that you were dissatisfied with the level of service you received at EMG Auto. We take customer satisfaction very seriously and this is not the impression we want to leave you with. Please send me an email with more details at wendy@emgauto.com, so that I can look into the issues. Thanks, looking forward to hearing from you.
They will take advantage of you while smiling.
Spent 10k on a down payment and found something wrong with car after 12 days. Returned it and for another vehicle and lost 6700 on the trade.
26 december 2015
Review zonder uitnodiging
Great!
Omar and everyone was wonderful! Great deal on trade in and purchase! Got a BMW X5 and its perfect! They are my new dealer for years to come...
23 december 2015
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
Craig,thank you for writing this review. We appreciate the opportunity to earn your business and we wish you all our best.
Wonderful experience
I did my homework for months prior to my purchase. I knew what I wanted and EMG had it. I would advise all potential buyers to do the same.
23 december 2015
Review zonder uitnodiging
Unacceptable
Bought a 14 Audi from this company these place took literally seven weeks and 5 days to pay off my previous loan from the car I left in there possession (Oct 26 - Dec 22) I had to end up receiving numerous threats from the bank of ruining my credit and phone calls from 1 800 numbers everyday. This ended up being my worst car buying experience ever. I was constantly in fear of this companies action. When I made my purchase I signed my pay off sheet that same day and was promise it was gonna be taken care of right away. I have purchased three car before and my loans always get paid off 10-14 business days after I complete the trade. I made two payments on my new loan before my old one was even paid off now that's ridiculous. I only found out due to bank calling me. October 26 when I drove out this dealership I never got a call from anyone ever. I constantly had to contact about what's going on. No one ever called me to find out if I was ok I drove 6+ hours to come to this dealership I live in Mansfield Pennsylvania and I was very very disappointed with what I had To go through in order to get my previous vehicle paid off. No one should have to deal with such nonsense because of people not doing their jobs. This place deserves no stars and is absolutely not recommend by me.
23 december 2015
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
I just read your review and the items you mention from a sales standpoint don't sound like our team. I'm so sorry for this frustrating experience. I would appreciate the opportunity to get more detail and identify where our process didn't live up to your expectations.
Would you kindly email me with more details about your sales experience with us?
My email address is: wendy@emgauto.com. Thanks
A hard working dealership.
They were outstanding. The staff was courteous and very attentive to our needs. I will and would, recommend them to my family and friend and even people that are looking for a vehicle.They went above and beyond any dealership that I have been to. All I can say is, Thank You EMG Auto Sales For your great service.
23 december 2015
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
Thank you for taking the time to leave us this review. We appreciate your business and the wonderful comments. On behalf of the whole EMG AUTO team; thank you! We look forward to seeing you again in the future. Safe Travels!!!!
Recommend
Great service and supportive sales crew before, during, and after the sales process.
22 december 2015
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
We strive to make the customer happy. Thank you so much for your business and hope you enjoy your car. We appreciate your comment and referrals!
Best Regards,
EMG AUTO TEAM
Antwoord van EMG AUTO SALES
Hi John, thank you for the awesome review, it means so much to us to have earned your trust in our business! We hope to see you again in the future!
2011 Jeep Liberty Jet
Went to look a a Jeep thats was online. Went in talked to sales person Dennis he treated me great and got me a great deal for the car. The dealer got me a great low interest rate in which my credit is not the best. I would recommend this dealer to everyone also they have top of the line on cars. Great Dealer!!!!!
19 december 2015
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
Romero, thank you so much for your kind and honest review. We always appreciate any feedback. Remember the first oil change service is on us. It was a pleasure to do business with you and hope to see you again the future. Safe travels!
Jonathan my salesman was amazing
Jonathan my salesman was amazing. He answered all my questions and handled all my problems after we bought the car. I told the finance manager, Billy, 6 times that I wanted the tags transferred and he still ordered new ones, then refused multiple times to redo the paperwork. Jonathan once again came to the rescue and got me my transfer registration next day fed ex.
They were very slow to pay off my trade, I had to make a payment before they paid it off and get a refund so it didn't go against my credit. They said they only do them once a month or so. In reality once I sign the paper work the payoff for the trade should go right out to the bank. That's what usually happens.
Overall the haggle process was stressful. If you don't like that, go to carmax. We agreed on one price outside of the finance office then they put another 60 bucks on top of it. Even after I reached in my pocket for more down payment. But what do you expect.
They we very busy but gave me time to think about our deal in the office privately, I did have to ask them for the extra key and owners manual but I can't blame them for that. As a buyer you should know to ask for it. Clean office, showroom, and vehicle. I would recommend this place only if you deal with John.
15 december 2015
Review zonder uitnodiging
I still have not gotten all the paperwork --specifically for the warranty
I bought a lifetime warranty on the engine and transmission but I have no policy or information for it--I have written to them, called them but they ignore emails and don't return the calls. I wouldn't do business with them again
15 december 2015
Review zonder uitnodiging
Antwoord van EMG AUTO SALES
Hello Mr. Martin Levine,
Thank you for your feedback, per our phone conversation on 12/15/15 I resent your warranty documentations via FedEx since the first time was lost in the mail. If you have any questions please contact me directly at 732-527-0477. Looking forward to serving you in the future.
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