Emiliarose Reviews 91

Quality Not as expected and slow delivery took ten days to arrive
The item I ordered was described as
“Woman’s jumper with zip neck and cable knit texture”

It is not knitted it is a fleece sweatshirt with cable texture. I was expecting it to be knitted.
Also I am a size 12 AU and ordered a medium the fit is small. It has ribbing around the cuffs and waist band. The garment is short on me and the ribbing makes it bulge out over my abdomen

Horrible quality, misleading advertising, hugely overpriced for what they are selling, plus tsunami of daily emails when you are foolish enough to buy something from them - stay away from Emilia Rose “clothing”! It’s nothing like what they advertise. You will never get your refund either.

Total scam
Never purchase from Emilia Rose.
False advertising re: returns. They want $40 up front before they reveal the returns address
Poor quality clothing

The boots were poor quality, looked nothing like the photos, and arrived packed in a plastic bag. I returned them and am still waiting for my refund.

Customer service has been disappointing, communication has been slow, and I have had to continually chase updates.

I regret purchasing from this company and wish I had read the reviews beforehand. Based on my experience, I would not buy from them again. I will update this review if the refund is finally paid.

I wouldn’t rate them as even one star. I was a fool not to check them on TrustPilot before buying from them. The clothes are a very poor quality fabric, it two attempts to find an email address that worked and even then they are trying every delaying tactic in the book to avoid sending me a returns label. I have been asked to send a photo of the items and to measure them, why??
The latest offer is a 10% refund, no thank you! Luckily PayPal is on the case and failing that I shall go through my credit card company.

Do not use this company.
I spent a looooooong time trying to return a rubbish item to them to get my money back. In the end I had to accept a 30% refund.

Wish I read the reviews first! Wouldn't have ordered.
Don't waste your time or money with the company they are a scam. Items arrived 3 weeks after purchase, terrible fit, now I can't get any return details for a refund - I have had to go through my bank to dispute the payment.

I ordered a beige suit, I clicked the shipping that I needed as this was a last minute purchase for an occasion.
I was then told my shipping was delayed, this was the only information I could get.
On their email it says you can cancel orders before it’s shipped, you cannot do this as I tried to do this.
I then emailed them and they told me it has already gone out for shipping and I can track now via a link they sent.
The occasion was 2 weeks ago and my outfit arrived last week.
It is unopened and I have now tried to follow their returns policy. The email address provided on their website is not valid as you need to be sent a returns form.
I would recommend anyone to stay away from this site, they are not quick, (unless it’s taking your money) it is not easy to return anything either. All in all a website that is just awful. Will not be using again. I even went as far as contact my bank for fraudulent behaviour which they are looking into.

Do not order from this company. The whole thing is a scam! I have only just read these reviews and wish i had done so before ordering. The shorts sent bore no similarity to what I had ordered and had no labels attached. The only label had all the info cut off. They were far too big and of substandard material(not linen advertised but cheesecloth and not lined). When asked for a return address, they offered a 14% refund as told return expensive and complicated. A total waste of time and money!

Worst shopping experiences ever. Badly delayed delivery. Then I had to chase them and communicated with them. After 15 emails the same email address told me they need to see the pictures of product and then send me the return instructions.

I didn’t even open the package as it was for a trip and then it was delivered after I finished my trip. Please avoid this business

If there was an option to select 0 stars, I absolutely would. Made a mistake of not reading the reviews on their customer service, which is indeed nothing g but terrible. DO NOT buy from this business as they absolutely do not return/ refund as most customers have confirmed in their reviews.

AVOID AVOID AVOID
Do not use this company, your order will take forever to get to you the quality is not worthy of their prices and it impossible to return unwanted items & get a full refund.
Absolutely disgraceful!!!!!

OK, I recently ordered a dress for my granddaughter‘s wedding and I tried it on and that I thought what in the world the sleeves are way. The sleeves aren’t even like they’re supposed to be. They sent the wrong dress and I can only wear black for this wedding so I’m very upset and I don’t know how to get a hold of these people I would not order from this company again plus it took 18 days to get it here I wish I would’ve looked this up and saw all the bad reviews now I’m out of $108. Do not order from this company.

Wish I had read these reviews before I ordered 2 poor quality dresses that arrived after the event I ordered them for… now I’m trying to return them and just being ignored by email…have opened a dispute with PayPal so hopefully will get my money back that way….steer well clear!

Just adding to the many comments that this company is a complete con. The goods are cheap tat from China. We know about the only thing China made that lasted. If only they could replicate their expertise to the consumer crap they produce... Avoid like the plague... or covid :)

Very bad experience
I have ordered a dress from Emilia Rose website.
Firstly, it is arrived after three weeks.
Secondly, it is not what I have ordered. It was skirt and top, very bad condition.
Thirdly, return email address is not existing.
What a joke! I have ordered a nice dress, I received a floor cloth. And it's not cheap! Better to order from temu then.

Completely dodgy set up. Rubbish clothes. Ages delivering different products to what you order. Nightmare to get in touch with and refuse full refund.

Don’t buy from this company, brought a coat for £76 and looked nothing like pictured, cheaply made and found same coat on temu for £20. Coat was sent from China despite website saying based in Europe. No return label and email to contact just bounces back. It’s a scam!

Here’s another Chinese website complete with two fake women pretending to own it and a random story about it being based in Australia. Their shipping information is not true because it’s all coming from China so the delivery times are lies. Surely there should be a law about this in China to stop them the country a bad reputation!

Website says hassle free returns and suggests the shop is based in the Netherlands. Item actually gets shipped from China, takes forever, the email address to request a refund doesnt work, and when you can get a response they say you have to return to the US but won't give you an address. Total absolute scam. DO NOT BUY