Emoov Reviews 

Very simple procedure. Jessica, ultra efficient, sent a valuation and I liaised with her for a couple of days, then my property went live on Rightmove - a Thursday. I had an offer two hours after the first viewing on Saturday, which I accepted. That’s the beauty of online selling - open 24/7.

I really recommend Emoov who I found on The Homeowners’ Alliance website, top of its recommended list. I saved thousands of pounds.

Recently sold our house with Emoov and we've been delighted with the service provided. We chose the pay later deal which was right for us as there was always a chance our house wouldn't sell. Rightmove was £25 per month extra after the first free month (although I think that this has unfortunately increased to £50).
The website was clear and pleasant to use. We took our own photos and wrote our own listing and it was all very easy to upload. We used a 3rd party app to draw a floor plan and uploaded it as a photo.
Once everything was uploaded, advert approval and posting online happened very quickly indeed.
AML checks are included- en expensive and obligatory extra with some online agents.
We found the staff friendly, responsive and supportive- no complaints from us at all.
We have used the purple online agent in the past and Emoov have been leagues better in every respect- let's hope they keep it up.
The best bit is we've saved around £2500 over using a local agent.

Easy app and messages

So easy to setup and use.
Really nice website and communication was great.

Great service with very clear instruction. The only problem I had was the chat system was a little unreliable at times. Otherwise great online estate agent - will use again in the future.

I would highly recommend this company. This is the second time I’ve used them due to the excellent service provided. Everything is done quickly and efficiently. You get regular updates at every stage online, by text and by email. But there’s always the option to call and speak to someone if you need more information and the phone is always answered quickly.

Great experience and much cheaper than using the traditional estate agents on high streets. I saved a lot of money. The only main issue was feedback from potential buyers that it was really difficult to book an appointment and some said they would have given up therefore I may have actually lost potential buyers.

I am bowled over by your level of service. 'Outstanding'!

Every message/email has been responded to very quickly and you have helped me with parts/legal that I am not familiar with.

These high street agents could learn a lot from yourselves - when it comes to looking after customers.

Thank you for all your hard work, from the ease of setting it all up, professional photographs and communicating with the buyer.

Overpaid rent by half a month lucky enough I knew the new owner, who told me they’d owned the property for a month and hadn’t received any rent of emoov and that I could claim it back for myself, it’s going on 4 months now and still haven’t received my over paid rent, took 2 months just to get my deposit back, just be wary when moving out of properties with these because by the looks of it, their hoping to keep hold of any rent for themselves, I did get told I’d have my money back today 114 days after moving out of their property but offices are now closed probably till Monday. If I didn’t know the new owner of my old property, these cowboys would have kept quiet and kept my money I’d personally advise anyone to avoid this company

All simple and straightforward, great service!

Emoov, the best way to sell. Everything is easy to use even if you aren't tech savvy. If you get stuck they are extremely helpful and patient. I chose the basic package and prepared my details including the photos, saving over a thousand pounds.

I enquired about a property to rent on this site. A woman answered my query and gave me a call asking for extra information about me and my housemates. I was excited about this property and it fit the requirements for all of us, however the woman made us lose interest. Following her request to disclose information about our salaries I was told that my salary was too low, and that beyond paying rent and bills I can’t afford to live in London (I have been living in London for some time and I am aware of my economic position). She asked if we can provide a guarantor, I said yes, and then she decided she didn’t want to accept it as it would give her a ‘headache’. Although I understand that some salaries worry/don’t fit requirements for some agents, I sat there and heard her think aloud about how my full-time position cannot provide enough to live in London (where my job is located). I can appreciate that I might not have been the fit she was looking for but the conversation was unprofessional and inappropriate.

Great family run online estate agent, with a reliable and knowledgable team to assist …if like me, you are nervous but keen to list your property yourself.

Sophie, Nick and the team were responsive to calls & emails, and genuinely lovely to deal with.

The system to list your property was fantastic. It was easy to upload and order my own photos and the AI assistant really helped me find professional wording for the listing.

We wanted to manage our own viewings as we know the property and area better than anyone. We also wanted to manage the timings of the appointments as we have work and a family to organise things around too! And again, the system worked brilliantly, with helpful online messaging too. Potential buyers really valued our insight and knowledge during the viewings as they could ask anything, and if we didn’t know, we could follow up quickly and easily via the in-built online messaging.

We opted for the essentials package plus Rightmove Premium, EPC and Completion Management.

The main draw for us was being able to use our own photos and manage viewings ourselves, but for our property to be seen alongside properties listed by high street estate agencies. We also found it great value for money!

We would highly recommend emoov.co.uk to anyone considering an online estate agent. ❤️

Excellent from start to finish - can’t recommend Emoov highly enough!

Excellent service, save £££££s compared with a High Street agency, deal with buyer directly, much quicker than using a High Street agency.

The good reviews all seem to be from sellers. As a buyer I have now given up. I need to speak to someone who knows about the property I’m looking at. They say click such and such, you need to speak to the seller. Great, that’s what I want, but it doesn’t happen. I just get the same page telling me the same nonsense and never get to speak to the seller. Three hours of the same thing snd I’ve lost interest. It’s just not worth the aggro.

Unfortunately my experience with this platform as a buyer has been negative, following a poor experience with a seller via the Emoov platform. Despite attempting to speak to Emoov management on more than one occasion by calling head office, I was told on both occasions that I'd receive a callback... which hasn't materialised.

Based on my personal experience, I wouldn't recommend this platform to others.

We sold our house and we are very satisfied with Emoov. Customer service was brilliant; they replied to all our questions quickly, even over the weekends (special thanks to Nick). We also liked the online booking system, as it was easier for us to manage than receiving phone calls whenever someone wanted to arrange a viewing.
Our viewers also told us it was easier to book a viewing than with other houses, where they had to call a traditional estate agency.

We got an offer after 1.5 weeks and a first viewing 2 days after advertising our house (which actually led to the offer in the end)

Simply to use, great to be able to monitor traffic to rightmove.

I love eMoov. I used it once to sell my house. It was inevitable that someone would come up with a site which replaces the rip-off estate agents and their percentage-fees. For a fixed price my house was on rightmove and I had 3 viewers and sold. Managed it all myself. Even drew my own floor plan. I love the site, the process and the ability to continuously modify your listing; especially the ability to upload/replace/remove photos, amend descriptions and adjust the price. Could not ask for more. All conventional estate agents are eventually going to be out of business - and they should be because they add no value.