Encompass Reviews 4.505

Lily Jacob was very helpful in identifying and ordering part I needed for my refrigerator.

Cristelyn Paclipan took my order for a Samsung remote control. She was very polite.

The customer service representative Simon Espiritu was able to assist me and he is very patient and knowledgable. Highly recommend!

I am very please with my contact eith Armand. He was very sweet and found the replace part I need for my LG air purifier. The original part I understand is discontinued but he found a replacement part that he said will work. He placed my order and said it should be here in 3-5 days. I'm very please with the service. I wish I'd of found them sooner.

May Ann was helpful and patient. Did some trouble shooting over the phone.

I was introduced to Chris Bell. She was delightful and very informative. I appreciate her hard work to be able to assist me with my problem.

Spoke with Donny regarding a tv stand and he was beyond patient with me, though ai didnt have all the information ready, i never felt rushed. Great CS rep!

The LG Parts representative Cristelyn Paclipan is one of the best customer reps I have ever experienced. Friendly and efficient, she picked up flawlessly all the complex model numbers, phones, emails, and answered all my questions the way I would want.

Kris Belle was very kind and professional as she placed my order for a part on my refrigerator.

Had the part available that I needed and expedited shipping available as well. Great customer service when ordering over the phone with Ferren. Thank you.

Kris Belle was very helpful in making sure that I was receiving the correct door latch for my LG Microwave. The door latch was Out of Stock, but, she was able to back order my latch which was due to be in stock a week from now.

Armand Del Rosario was a great agent to work with in completing my parts order, making it super simple and clarifying/confirming the process!

Sherwin Donato was fantastic. Friendly and efficient. Solved our LG washer problem and expedited sending two parts

Great customer service by Donny
He was able to identify the replacement part I need it for my washer and receive shipping confirmation same day by email and text. Thank you for your great service!

Donny Abon was a great help tracking my order and letting me know that one of the parts were on backorder and gave me the delivery date

The process was very easy, Alexis (Rodriguez) made the process very easy for me!! Recommended for effortless repair :)

Great customer service! First, I ordered a replacement TV remote device and spoke with Sherwin Donato.. Then later the same day I found my remote device so I called back to see if I could cancel my earlier order… no problem for Sherwin. Both contacts were excellent.

The Samsung Representative I spoke to her name is CRISTELYN PACLIPAN and she was very helpful and very attentive. I couldn't figure out the name of the part I had trouble she took the time and sent me a photo of the schematic part through my email to make sure It was the part i was looking for. I just wanted to know if she knew what part I was trying to replace and we figured it out and the name of the part. I ordered the part right away as soon as she said they had the replacement part. I definitely call back if I need replacement parts.