Eneba Reviews 

Antwoord van Eneba

Geüpdatet op 31 mei 2026

Hello, My name is Enzo.

Thanks for your review and for taking the time to share your experience.

Please take into account that the service fee changes depending on the payment provider you choose when you are paying for the order; some payment methods are charged a larger service fee than others, so we recommend you choose the one that has the best service fee amount. You can always use the Eneba wallet if you want to reduce these fees while taking advantage of our offers

Also, please remember that this fee is charged to cover the platform's operational and administrative costs, such as customer support and transaction processing.

A few days ago, we sent you a Trustpilot inquiry requesting more information regarding this matter in order to follow up on your case, but we have not received any response. Please check your email inbox and reply to said inquiry, as this will help our Support Team locate your order and ticket.

EDIT

We haven’t received a response from you via the Trustpilot inquiry we sent. Since your review is anonymous, our Support Team has no way to identify your orders or tickets. If you’re still experiencing any issues, please check your email inbox and respond to the Trustpilot inquiry so that we could assist you.

Warm regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 1 jun 2026

Hello there,

Thank you for your review! To clarify your issue and assist you further, we have contacted the email address you provided when submitting your review. Please check your inbox (and spam folder, just in case), and reply at your earliest convenience.

For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!

EDIT

We have not received a response from your side in a while. Kindly check your email inbox and reply to your ticket with the requested information so we can investigate your case and help out!

2nd EDIT

Since we haven’t heard back from you, the case was closed automatically. If you still need help, you can reopen it at any time by simply replying to the message from our Support Team. We’ll be happy to assist you further.

Warm regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 30 mei 2026

Hello there,

Thank you for sharing your feedback. At Eneba, we always strive to provide the best possible experience for our users, and I’d be happy to take a closer look at your case.

Since you mentioned that you’ve already been in contact with our team, it appears this may be linked to a different email address, as I have not been able to locate it under the one used for your review.
Please share the ID of one of your orders (“o-xxxxx”) by updating this review so we can take a closer look and review your case in detail.

EDIT

To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply at your earliest convenience.

2nd EDIT

We have not heard back from you in some time. Please make sure to respond to your ticket with the requested details so we can look into your case and assist you!

3rd EDIT

Our Support Team had requested some additional information from you to proceed with the investigation. However, it appears that you have chosen to close your ticket, which prevents our Support Team and the seller from moving forward and providing a resolution.

Our team would love the opportunity to assist you further. If you wish to revisit this matter, please keep in mind that you can do so at any time by creating a new ticket and referencing your previous case.

Until then, stay safe!
Team Eneba

Antwoord van Eneba

21 mei 2026

Hi there,

Thank you for sharing your experience with us.

We are happy to hear that receiving the key and completing the payment process went smoothly. At the same time, we are sorry to hear that you encountered a product availability issue while trying to place another order. We understand how frustrating that can be, especially when you are ready to make a purchase.

Product availability may sometimes change quickly depending on the seller's stock and demand, but we truly appreciate your feedback regarding the experience.

Thank you again for your review and support.

Warm regards,
Team Eneba

Antwoord van Eneba

20 mei 2026

Hi there, Robbe!

Thank you for your review. We always make sure to bring you the best deals on the market, so you can enjoy more for less! We’re glad we could meet your expectations.

If there’s anything you’d like to see improved on our platform to make your experience a 5-star one, please let us know. We always take our users’ feedback into account to improve our services.

Visit us again soon to grab even more great offers,
Team Eneba

Antwoord van Eneba

18 mei 2026

Hi there,

Thank you for your review and for sharing your experience with us.

We’re very happy to hear that you are satisfied with our prices and timely delivery. At the same time, we appreciate your feedback regarding the website performance. We understand how frustrating it can be when the website does not work as smoothly as expected, and we are continuously working to improve the experience for our users.

Thank you again for your support, and we hope to provide you with an even better experience next time.

Warm regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 18 mei 2026

Hello there,

Thank you for your review! To clarify your issue and assist you further, I have contacted the email address you provided when submitting your review. Please check your email inbox (and spam folder, just in case), and reply at your earliest convenience.

For any future questions or issues, please feel free to create a ticket at eneba.com/support, and our Support Team will be happy to assist you!

EDIT

Based on the information on our ticket, you have described as having been contacted by someone externally to make a purchase on our platform in exchange for promised services. Based on the situation, you have most likely been contacted by an online social engineering scammer, who we can fully assure you is not affiliated to our platform in any way. If you've had such an experience, we highly recommend you to immediately report the situation to your local authorities to report this happening so that they may investigate it from their side.

Regards,
Team Eneba

Antwoord van Eneba

16 mei 2026

Hi there, Daan!

Thank you so much for your review. We’re really glad to hear that you had a positive experience and that you trust us!

If there’s anything you’d like to see improved on our platform to make your experience a 5-star one, please let us know. We always take our users’ feedback into account to improve our services.

We look forward to seeing you again soon.
Team Eneba

Antwoord van Eneba

16 mei 2026

Hello there,

Thank you for your review. Since you provided us with your email address during the creation of your review, I was able to see that you haven't reached out to our Support Team yet.

To investigate your situation further and to provide assistance, our team has reached out to you via a ticket to the email address you provided.

Kindly make sure to check your email inbox and get back to our Support Team.

Warm regards,
Ruby, Team Eneba