Eneba Reviews 

Antwoord van Eneba

Geüpdatet op 23 mei 2026

Hello,

Thanks for taking the time to reach out to us.

On rare occasions, there can be a mix-up on the sellers side and issues with key activation occur, however we're ready to help you have this resolved and support team is always standing by to work them out. Since you have provided me here with your e-mail address while creating your review, I have just reached out to you by creating a ticket for you, so make sure to check your inbox and get back to me whenever you have the ability to do so.

EDIT

I'm still waiting for your response. Please do reply back to me through the ticket when you will be able to.

2nd EDIT

It seems our Support Team hasn’t heard back from you in a while. Please make sure to respond to your ticket if you still need assistance.

3rd EDIT

We have requested some additional details to continue the investigation, but it appears there has been no response from you, which has prevented us from moving forward. If you'd like to pick this back up at any time, please open a new ticket and reference your previous case so we can continue assisting you, or reply to your existing ticket.

Warm regards,
Team Eneba

Antwoord van Eneba

10 mei 2026

Hi there Haazhen,

Thank you for your review.

Since you provided your email address in the review, we were able to locate your orders. It appears that the purchases could not be completed due to stock availability, and the orders have now been refunded.

Depending on the payment method used, refunds may take between 1 and 28 business days to reach your account. However, the refund has already been confirmed on our side, so rest assured that the funds should arrive soon.

If you ever need any assistance, please feel free to contact our support team via eneba.com/support.

Warm regards,
Team Eneba

Antwoord van Eneba

Geüpdatet op 9 mei 2026

Hello there, this is David,

Thank you for your review.

I have located your support ticket (with the email address you have provided to the Trustpilot inquiry).

And there, our Support Team already explained the situation to you. The code you bought is for gamers who have a physical PS4 edition of the game and want a digital version for the PS5.

From the information you sent, you already have the PS5 edition (the disc). So, the DLC you bought is not compatible with the edition you have.

As it is mentioned in our terms and conditions (https://www.eneba.com/support/article/refund-after-product-purchase) a refund can not be issued because the key has already been displayed.

It is impossible to control already displayed keys, that is why we can give a refund only if the key has not been displayed or the seller can confirm that the key is not working.

I understand this can be a hard thing to hear. However, we can not go against our rules.

EDIT

Thank you for updating your review.

Now, as much as we'd love to, we can not issue a refund, as we can not refund displayed codes.

Also, you have already activated it. We can not remove the code from your account and return it to the seller.

Kind regards,
David from Team Eneba

Antwoord van Eneba

12 mei 2026

Hello.

Thank you for your review and sharing your experience. Please kindly note that our automated assistant, while it is occasionally prone to mistakes as it is a relatively new feature on our platform, only in most cases can misconstrue a situation if the incorrect ticket category was selected during the ticket creation process. Specifically, if you experienced an activation issue and the category of "Activation Issues" was not selected, it may happen that our assistant will provide a slightly incorrect initial response, for which our team kindly apologizes and can confirm that it is being worked for future improvements.

To confirm your situation and seek out solutions, I have sent you an inquiry through Trustpilot directly, however, have not yet received a response from your side through it. If your issue has not yet been resolved, please kindly check your inbox and get back to me through it whenever you are able to do so.

Regards,
Edgar, Team Eneba

Antwoord van Eneba

6 mei 2026

Hello there, Alexander!

Thank you for your positive review and for sharing your feedback! We’re glad to hear that your experience was a good one.

Hoping to see you again soon!
Karol from Team Eneba

Antwoord van Eneba

9 mei 2026

Hi there,

We are sorry to hear about your experience and understand how disappointing this situation must have been.

Please note that, since the review was posted anonymously, we are unfortunately unable to identify your order or check the status of the refund from our side. In some cases, when an order cannot be completed due to stock availability, the payment is automatically canceled or refunded. Depending on the payment provider or bank, it may take a few business days for the funds to appear back in your account.

Please create a ticket at eneba.com/support with all the necessary details, and our Support Team will be happy to assist you! If you have already created a ticket, kindly provide your order's ID (all our order IDs start with o-) via an update to your review.

Additionally, a few days ago, we sent you a Trustpilot inquiry requesting more information regarding this matter, but we have not received any response. Please check your email inbox and reply to said inquiry, as this will help our Support Team locate your order and ticket.

Warm regards,
Team Eneba