Laura was amazing I would say 10/10 she listened to me explained everything to me in the best possible way for me to understand everything It actually made me believe there are genuine people out... Toon meer
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Acct No: 73310862. Change of tactics but a big thank you to Emdad (Raz). Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I descri... Toon meer
Bedrijf heeft geantwoord
Sian was absolutely awesome. Helped me more than I can put into words. I highly recommend if you have any issues and need to speak to Engage you ask to speak to Sian.
Avoid !!! Such a Robbing company, there rates are unbelievable , they have no compassion or help for there customers, they bleed you dry, my rate of 9% on a variable now has crippled me and my fam... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Contactgegevens
Harman House, UB8 1QQ, Uxbridge, Verenigd Koninkrijk
- 0333 014 2046
- engagecredit.com
4,3
Uitstekend
450 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Charles was fantastic
Charles was fantastic, so friendly and knowledgeable
30 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
My advisor Daniel was very helpful and…
My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight away rather than make me wait for a letter in the post. Excellent customer service with a real empathetic attitude.
30 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
You have amazing customer services
I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t feel bad at all and if you can kindly make an arrangement any time I call you I speak to her generally I’m really thankful from the Engage Credit they understand my situation very well and thank you for your patience. I’m hoping very soon my problem solved and pay you back. Kind regards P Gandomcar.
28 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Spoke to molly very thorough with…
Spoke to molly very thorough with security pleasant to talk to
28 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Discriminate against disabilities
Discriminate against disabilities
Discriminate against disabilities
Very Discriminate against disabilities and also leaves you on hold for no reason at all.
Complaints team are as much use as a chocolate teapot.
Also got the police to cut the door open last year too.
28 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
We are sorry that you are unhappy with your experience, however you do not appear to be a customer of Engage Credit based on the information in your review.
Just spoke to someone in customer…
Just spoke to someone in customer service, he was friendly, informative and extremely helpful.
The information he provided has put my mind at ease.
27 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The company costumers service is great
The company costumers service is great.
The person that attended to me was good. All my queries were resolved.
26 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Poor Service Again
Did not get to speak to anyone. Rang and rang for 12 minutes then gave up.
Very poor.
23 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you. Alternatively if you email us a preferred time, I can arrange for someone to call you back.
The best customer service I've ever had…
The best customer service I've ever had the pleasure to speak with, especially Charles.
22 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Customer service was friendly and…
Customer service was friendly and helpful and the requested information was given.
22 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Amazing staff who go above and beyond
The young man that I spoke with was absolutely amazing. I was so worried about calling and had been putting it of for ages because I was so scared of losing my home. If everyone who answered the phone was like him, I'd have called every month. I can't praise him enough.
21 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The girl I spoke to was polite and…
The girl I spoke to was polite and helpful and sorted my problem quickly.
21 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
A very good company
A very good company, having had several health issues, they listened to me and helped me out immensely. Nothing but praise for them.
21 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
As always helpful and friendly staff
As always helpful and friendly staff
20 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The guy on the phone was very helpful…
The guy on the phone was very helpful and answered lots of questions i had with a lot of patience
20 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
A pleasant experience speaking to the…
A pleasant experience speaking to the person who answered the phone.
We went through security and she was able to answer my questions efficiently.
She was also very compassionate and listened to what i had to say.
She also asked for my permission to add to the system my disclosure.
19 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 4 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The person I spoke to was very…helpful, polite nd good listener
The person I spoke to was very courteous nd helpful
19 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
The call was answered promptly
The call was answered promptly
16 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Alina was incredible
Alina was incredible, so helpful and kind! Much appreciated
16 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
First time caller!!!
Called with a few questions relating to my mortgage and within 5 minutes, Abbi had answered all of them in a friendly and professional manner. First time I’ve had to call, and compared to a lot of companies these days, it was a fairly painless experience. 👏🏻👏🏻
15 januari 2026
Review zonder uitnodiging
Antwoord van Engage Credit
Thank you for taking the time to leave your 5 X-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
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