Enterpriserenta Car Reviews 43

Auto ziemlich verkratzt der Tank fast leer bei Abholung dann bei Rückgabe wollten sie 75 Euro für Reinigung da Sand vom Strand auf dem Boden nach einer Woche eigentlich normal . Ok für uns demnächst andere Vermieter !!!

When you call for a reservation you always get the store and not a call center, which speeds things up greatly. They tell you what is in the yard now and available. When I hear they have a vehicle available that is preferred, an offer is made to pick me up home and return. As a senior, this makes the Studio City location my only call for a rental.

The enterprise on 4307 Preston Hwy is very polite and helpful very great people working there. I aways come back. Jared Huhyn and Bailey Horn you are the best

I reserved a 7 seater caravan 4 weeks in advance, when I got to your centre Ryan the manager who was a pleasant person to deal with told me they had no caravan to give me. So I was offered a smaller car I had 4 adults and 3 big children hence the need for a 7 seater. I kept the car for 3 weeks then returned it after Ryan could not source me a 7 seater. Every time I spoke to your customer support over the phone I would get empty promises of we will call you back with a solution but NO ONE CALLED BACK. I kept a car that I had no need for for 3 weeks. I am deeply disappointed with the law level of professionalism within your staff. The only decent person who kept me updated was Ryan.

I will be sharing my disappointment with trust pilot and my own social media platform. I am now back home in UK very frustrated by enterprise who ruined our holiday

We always get great service from the Lucy and the team. Cars always drive well.

I booked a small to mid size car. I ended up with a f150!
Not my idea of a pleasure drive.
The counter person was like a broken record and less than polite
This was in Beufort, SC

Every Enterprise car rental company that I have rented from have given decent service and some well-maintained vehicles.

Wow it great to see that I am not the only one who feels very strong about the business practices of Enterprise Rent A Car, Over the holidays my daughter rented from Enterprise RAC in Aurora Colorado. The second day the vehicle had a flat tire, much to our surprise no spare either. She rented a mini van because she has 4 children all under the age of 10. I spoke to 7 different reps in 7 different locations and advised me that (1 no roadside assistance) (2) would need a tow truck to bring it to the location she rented it which I might add closed at 1:00 pm on Saturday. Long story short, we had to buy fix a flat until the vehicle could be returned 5 days later. Worst company to rent from.

I had a hired car from this company in March 2020 via Alfa Romeo while my own car was undergoing some warranty work at Arnold Clarke in Leeds. I returned the vehicle to Arnold Clark on 5/3 for them to pick up and collected my own car. On 31/3 I received a notice of intended prosecution from West Yorkshire Police telling me the hired vehicle had been recorded speeding on 6/3 at 12:28. Enterprise confirmed later that they had the vehicle registered as being returned to their Queens Road Bradford Depot at 13:04. I WAS NOT the driver as I had returned the car the previous day They have subsequently charged my credit card £35.00 as an admin charge in relation to the speeding offence. i have been trying to get Enterprise to admit liability for a month now via calls to their branches at both Huddersfield and Bradford and despite being promised that it would be sorted and that I would receive email confirmation - I have received nothing. On 23/3 I decided to expose them on twitter where i was assured by their customer services via DM that the matter would be escalated to senior management and would be resolved. A week later (nothing in the meantime) they have referred me to their traffic violations department who are not responding to calls because of Covid-19. You couldn't make it up!! Avoid this company!

Had the misfortune to use this company after car broke down.absolute scammers.falsely accused of damaging vehicle.no proof damage was of same car just a close up of a scratch.could of been any car.staff were rude and unhelpful.would not recommend them to anyone and wld never use them again.

Extremely bad rental car company
never rent a car from a company - no help if the car is broken, I have spent the whole day contacting them in Orlando Florida - WITHOUT RESULTS, had to drive myself and pick up another car

I have written to Enterprise many times without getting answers

Très mauvaise expérience. J'ai loué une voiture moins de 25ans. Je paye et je sais que j'aurai des restrictions âge. Au moment de récupérer la voiture on me dit que la catégorie à changé suite aux restrictions. Je suis déjà perdant. Puis surprise sur mon compte entre l'assurance le prix de la garantie... je me rend compte que la location seule a doublée. J'appelle très étonné et on me dit que les restrictions sont en fait financière.
Évidemment personnes ne parle en face à face mais la carte bleu semble un bon moyen de communication dans un sens unique biensur.
Méthode de voyou par des voleurs en costume dont la fourberie et la lâcheté n'ont d'égal que leur cupidité.

A proscrire

Booked to a van hire for a business move. We Received confirmation of booking and because we were working to tight timescales with drivers, access to materials and premises, we contacted their service centre to ensure everything was in place.

On the day of the hire we arrived at the rental station 30 mins before the hire was due to start so we could check over the vehicle and complete all the paperwork. However, there was no van - our van was in another depot 25 miles away so a 50 mile round trip. When we asked when the staff were arriving with the vehicle we were told they hadn't even set off but could do get the vehicle here in under an hour ! Which would more likely be 90mins to 2 hours. Then we would have to return, check over the vehicle and complete the paperwork another 30 mins. With a moving window of 5 hours we had no time to complete the work.

The rental staff had no concept of how much replanning, cost and frustration these delays cause to businesses. When we asked for the hire to be extended for an extra half day to allow us to reschedule after the disruption and having to move the work to a following day - we were told it we would have to pay for an entire day !! even though it was their fault and we would be extremely out of pocket.

To show how the run their business and levels of morals, a different sized van intended for another customer arrived. We were told we could have that one instead of the other customer. We asked what they were going to give the other customer ? And were told "we will deal with that when they arrive to collect their vehicle" Which just shifts the problem to another customer.

We had more morals than Enterprise and cancelled our rental and left without the substitute vehicle.

The staff was very friendly and professional.

Learn from my experience--NEVER book with Enterprise-Rent-a-Car!!!
I made a booking in Berlin Tegel airport.
If you arrive earlier than your booking time, then offer you a downgrade car.
But when they are late -it's your problem, not theirs.
They frighten you to buy their "all inclusive" insurance, because if you don’t, for every little scratch they will hold all the deductable (850 EUR).
But when you do need to use that insurance—whatever is your case-“it is not covered”, and they tell you are fully responsible for the damage and will have to pay the full price!
They never return the deductable, no matter how small your "damage" is.
And when you write to their “Customer Support”, you are nothing for them. They just fling you away and wait till you wear out and stop bothering them.
Do not let them cheat you-NEVER BOOK WITH THEM-save your nerves and money.

Man lejer en VW Touran og får en Renault Megan, det er ikke i orden. De prøver at skræmme en til at tegne fuld forsikring, selvom man forklarer, at man er dækket af sin rejseforsikring. Bilen var ellers OK, - helt ny.

Rented a car from Alamo - Enterprise in Berlin Tegel Airport for few days July 2017.
On return company representative did assessment and accepted the car as ''no problem, all OK''. We both walked around the car and checked the condition. I was explained that there was excess of money reserved on my credit card and remaining unused 250 Euro will be returned back on my account in couple days. Rep printed out the final receipt, and gave it to me.
Surprisingly two hours later my card got charged for 930 Euro instead of expected refund of 250 Euro.

I enquired about the unusual bill at Alamo by Enterprise via email. Reply stated that car was returned with damage (!?!) which I had pointed out the damage to company representative at the time of inspection. This is clearly not true, because we both inspected the car and it was in perfect condition at that point of the time. Otherwise receptionist should not have printed final receipt with the refund of 250 Euro included.
Nobody invited me to go to the counter to file the claim as there was no reason for the claim to be documented at the time of return.

There were couple interesting findings in attached documents from Alamo by Enterprise.
1) The pictures of the car had been taken in Enterprise car park Bay Nr. 21 on the ground level. Obviously this car had been moved since I left it in perfect condition in Car Return bay on the first floor.
2) The 'damage' on the rear bumper looked more like a simple line made by black marker without any other marks of impact on pics, which would explain the 'crack'.

My complaint to Enterprise office about unacceptable practice took more than a month to review by them. Claims office replied that they rather trust the statements of employees, remain with their 'legitimate demand' and insist on invoice.

As a result of all this mess I got fleeced by 1000$ for no reason. Enterprise did not care to provide me with invoice explaining full costs and what repairs (if any) been done.

These illegal practices are used by too many rental companies in Europe lately and travellers get ripped-off for hidden charges and penalties for nonexistent damages.

Take pictures before you rent a car and after return. Insist on signed 'no damage, no complaint' statement on the contract after returning car back.

Enterprise Holdings Inc. operating Alamo - Enterprise - National in Europe can not be trusted. Beware!

Worst customer service EVER, so much so I have been reduced to tears. They have completely ruined my day.I have been given the run around and am still waiting for my problem to be resolved.
(In case any of you do decide to use this company and I definitely wouldn't recommend it but please be advised that you get different rates dependent upon which branch you use so shop around.)

We were offered a rental car from our insurance co when our car was in the garage . This company charge £250 excess per issue with every car regardless if it's your fault or not ... they offer a £10 per day charge to make the excess £0 ... great way to add extra charges to a customer.....

Thieves & scammers! Do not use this company!

I rented a car from skyscanner from my recent trip to Basel and selected enterprise car.
Overall I did not have any bad experience when i took the car and returned it.
However they sent me that there was a scratch in the front bumper which never happened and they charged me 350 pounds for something I never did - without proving any photo evidence or even having some kind of time stamp photos! It was just an email saying the damage without any other evidence. The deposit was never returned not even the rest of the money after even the damage!

Avoid this company as they want to take advantage the thing that you are paying a deposit in advantage and you are not present when they evaluate the car!!! The can claim any damage that you did without even sending you a proof but only the report itself.

I will be going to report this company to local authorities and request a dispute.

Absolutely unacceptable!!!