Enthuse Reviews 370

I’d highly recommend enthuse as a platform for fundraising
In my case it was for prostate Cymru
Danielle Taylor answered my query professionally and promptly
Highly recommended
Thank you 🤩

I’ve just made a donation for a friend who’s doing the great South run. I pledge £25 and when I came to pay, it was £30. They took a £5 tip! If this was somewhere in the user journey, it was very hidden and definitely not clear. Very disappointed. Would not recommend this organisation. Feels like a scam.

I can’t speak highly enough of Jared from Enthuse. From the very start, he has been incredibly patient, helpful, and genuinely invested in making sure everything runs smoothly for us. No matter how many questions I’ve asked (and there have been many) or how many tweaks were needed, Jared has always responded with a smile, positivity, and complete professionalism.

He takes the time to explain things clearly, finds solutions quickly, and never makes you feel like anything is too much trouble.

He’s been an absolute pleasure to work with and a real credit to the Enthuse team. Thank you, Jared, for all your support to us at MACS!

I had the best customer service from Danielle who remained patient, pleasant and extremely understanding in trying to resolve a technical issue. She did this all within a short time frame and was so helpful.

Danielle Taylor helped me out with my query very efficiently and effectively. Cant fault the service. My query was handled very smoothly.

Incredibly speedy customer service - my query was responded to, and problem solved, within 30 mins. The customer service agent (Danielle Taylor) was lovely and very helpful. Would highly recommend!

I had a problem connecting the platform to another and asked support how I go about doing this. Rachel Spanswick replied quickly, was so helpful and shared next steps I needed to consider too. Very friendly and helpful service.

Danielle Taylor was a delight and helped me with my query super quickly.

Danielle Taylor kindly and quickly responded to my request for a refund and also promptly initiated the refund process for my Mum who had decided instead to send her donation by cheque to the local Essex Air Ambulance Service.

We are deeply grateful for Danielle's care kindness and knowledgeable efficiency in assisting us so promptly with the refund process.
Thank you Danielle for your excellent customer service.

Really good support from Danielle Taylor on setting up and using the website and the fundraising page. Very quick response and very friendly

Jared made everything so simple, it was a really easy and smooth process for us. We hadn't had any experience fundraising but are flying now!

The support team answer quickly, is super helpful and breaks things down in a way that anyone can understand
Lots of customisation options, and Jared is great at explaining how the process works

Rachel Spanswick resolved my request really quickly and was easy to deal with making the process seamless!

Quick, efficient and helpful service from Rachel Spanswick today - thank you!

Rishika Bhalla Customer Support Executive Enthuse was very helpful, I had a problem fitting my photo to a fundraising page and Rishika was able to resolve the problem almost effortlessly.

What was really helpful was that the main race website was not working as it should and very quickly you are incredibly grateful for precise accurate support.

Emma was prompt, friendly and handled two queries I had very well! Thanks Emma!

I’d made a mistake when adding money from another person to Enthuse and Emma Smith and team in customer support were on hand to sort the issue.

Enthuse always provides great customer support

If I ever have any issues or need assistance the Enthuse team is prompt and responding and always have a solution. I recommend!