Enthuse Reviews 370

I needed help to set up a fundraising challenge on enthuse. I wanted an overarching campaign that individuals could create individual fundraising pages for. Within a day I had a call with Amanda Sutherland who sorted the whole thing out with me and showed me how easily it could be done. The campaign is up and running and we've nearly made 50% of our target - we haven't even started the challenge yet!

Great response from the Enthuse team, most especially Rachel Spanswick who was so helpful, friendly and patient! It was wonderful to have a friendly voice pick up the phone without any delay and provide further back up via email. Very impressed with the efficient and quick resolution to my queries!

I made a donation on Enthuse but i had made it anonymous by mistake. I rang Enthuse and explained to Rashika. She was extremely helpful and explained what she could do to include my name which she promptly did. I fully expected to be fobbed off but Rashika couldnt have been more helpful. Many thanks

Great customer service makes the slightly fiddly website more bearable. Special mention to Rishika for going above and beyond to help me restore my page for this year's Marathon.

Gave up… useless and a ripoff

When contributing I didn’t spot that enthuse takes a significant extra % to pay for their administration. I do try to take care but certainly missed this when paying. I am normally happy to support such companies but not by the amount taken. Maybe no one else has ever missed this “slider”. I have spoken to enthuse and the matter has now been dealt with to my satisfaction. Well done enthuse.

The very prompt answer to enquiry resulted in me being able to combine my sponsorship money ( 2 amounts ) into one amount.
I am very happy & gratefulx

Wonderful, quick service as always to my query. Rachel Spanswick, was able to solve my problem with our first contact too.

Thank you.

SJF have been with Enthuse since 2022, we run a few ticketed events a year here in Ireland and receive regular donations from our kind donors, enthuse has helped us to provide an easy to use platform to our supporters. Fiona Goemans and Luke are always at the other end of an email when I need assistance (usually because I've missed a simple step), the team are very responsive and I highly recommend Fiona, Luke and the easy use platform!

I had a WiFi error in the middle of making a donation to a friend which resulted in two donations being processed. Asked Enthuse to refund one of the donations. Emma Smith at Enthuse had everything sorted out within 12 hours.

I received a very quick and helpful response from Danielle Taylor who was able to resolve an issue I had with my fundraising page. Great support from the Enthuse team. Thank you.

Danielle Taylor has been on hand to provide advice and add offline donation's to my page multiple times when struggling to find out how to do so. Easy experience and thoroughly professional.

I made contact to change some details and within the space of a hour, Danielle Taylor responded and worked through all that I needed to do. Very efficnet, and I was very happy with the ease of interaction

Danielle Taylor sorting the job out! Mass respect!

Extremely impressed with speed at which my query was addressed and my request processed! Liaised directly with Emma Smith who was extremely efficient and friendly.
Great service! Highly recommended.

A real human being to help me; Danielle Taylor is friendly, personal and efficient. Thank you!

Emma Smith was particularly helpful. Quick and efficient

I made a donation through the Enthuse website, however I missed the Gift Aid button. I was keen to add this to my donation so I contacted Enthuse and got connected to Emma Smith who sorted everything out immediately. A very prompt email reply, with excellent guidance and the situation was resolved . Now the charity is the beneficiary of the Gift Aid. Thank you.